International Journal of Technology and Systems,
Год журнала:
2023,
Номер
8(2), С. 65 - 81
Опубликована: Окт. 30, 2023
Purpose:
This
paper
delivers
a
methodical
literature
review
that
focuses
on
the
application
of
artificial
intelligence
(AI)
to
handle
innovation
within
e-government
organizations
globally.
Methodology:
Showcasing
meticulousness,
utilized
structured
method
scrutinize
11
academic
studies
obtained
from
established,
globally
renowned
databases,
such
as
Scopus
and
Web
Science.
Findings:
The
findings
underscore
an
expansive
array
AI
applications
e-government's
management,
incorporating
data-led
decision
processes,
chatbots
for
effective
consumer
service,
sentiment
inspection
useful
citizen
critique,
predictive
analysis
service
refinement.
Conversely,
establishments
encounters
considerable
hurdles
regarding
data
presence
integrity,
transparency
interoperability
concerns,
ethical
considerations,
well
sustainability
expansion
challenges.
strongly
underlines
necessity
calculated
investments
towards
resource
augmentation
technological
infrastructure.
Unique
Contribution
Theory,
Practice
Policy:
integration
into
may
shape
direction
ensuing
research
in
digital
governance
public
administration.
Beneficiaries
comprehensive
insights
this
scholarly
study
offers
include
experts,
scholars,
tech
innovators
hailing
manifold
geographical
spaces.
could
be
resourceful
top-tier
decision-makers
national
local
organizations,
allowing
them
refine
their
strategies
amalgamation
enhance
provision.
Sustainability,
Год журнала:
2024,
Номер
16(7), С. 2686 - 2686
Опубликована: Март 25, 2024
The
public
sector
presents
important
steps
for
digital
transformation.
Digital
transformation
uses
a
series
of
tools
and
methods
to
improve
the
relationship
with
citizens
benefits.
This
paper
explores
role
artificial
intelligence
(AI)
in
governance
processes
provides
institutions
insight
regarding
impact
integrating
chatbot
communication
when
interacting
citizens.
present
research
an
analysis
socio-economic
factors
that
determine
use
tools,
i.e.,
propensity
interact
more
administration
as
result
improved
through
virtual
assistants,
highlights
implications
AI
improving
services
towards
civil
society
by
determining
degree
satisfaction
on
aspects
such
reduced
waiting
times
queues,
access
information
regardless
traditional
working
hours
servants,
quicker
execution
operations,
et
al.
results,
derived
from
507
sets
responses
obtained
online
questionnaire,
indicate
number
variables,
residential
environment,
employment
status,
household
income
education
level,
significantly
effectiveness
mediating
citizen
government.
Journal of theoretical and applied electronic commerce research,
Год журнала:
2024,
Номер
19(4), С. 3102 - 3122
Опубликована: Ноя. 6, 2024
This
study
aims
to
bridge
the
gap
between
traditional
consumer
behavior
analysis
and
modern
techniques
by
integrating
big
data
analysis,
eye-tracking
technology,
survey
methods.
The
researchers
considered
that
understanding
is
crucial
for
creating
effective
advertisements
in
digital
age.
Initially,
a
was
performed
identify
significant
clusters
of
sentiment
from
online
reviews
generated
during
recent
seasonal
promotional
campaign.
key
factors
were
identified
grouped
into
“Product”,
“Model”,
“Promo”,
“Effect”
categories.
Using
these
as
foundation,
an
measured
visual
attention
metrics
such
fixation
duration
count
understand
how
participants
engaged
with
different
advertisement
content.
Subsequently,
assessed
same
participants’
purchase
intentions
preferences
related
clusters.
results
showed
products,
promotions,
effects
positively
impacted
customer
satisfaction.
revealed
featuring
products
models
garnered
most
attention,
while
indicated
content
significantly
influenced
intentions.
multi-step
approach
delivers
in-depth
affect
satisfaction
decision-making,
providing
valuable
information
optimizing
marketing
strategies
Korean
skincare
market.
findings
emphasize
importance
engagement
develop
more
compelling
campaigns.
Advances in public policy and administration (APPA) book series,
Год журнала:
2025,
Номер
unknown, С. 23 - 52
Опубликована: Янв. 24, 2025
Local
governments
are
transitioning
from
traditional
systems
to
digital
platforms,
with
artificial
intelligence
(AI)
playing
a
transformative
role
in
this
shift.
AI
offers
innovative
solutions
manage
administrative
complexity,
enhance
service
delivery,
and
promote
inclusive
governance
sustainability.
As
the
most
accessible
tier
of
government,
local
administrations
uniquely
positioned
address
citizens'
needs
efficiently.
By
leveraging
AI,
they
can
decentralize
services,
improve
resource
management,
optimize
infrastructure.
applications,
such
as
chatbots
data
analysis
tools,
streamline
citizen
interactions,
allocation,
forecast
public
trends.
However,
financial
constraints,
privacy
concerns,
algorithmic
biases
challenge
integration.
Ensuring
robust
frameworks
compliance
regulations
like
GDPR
is
vital
for
trust.
Advances in computational intelligence and robotics book series,
Год журнала:
2025,
Номер
unknown, С. 137 - 166
Опубликована: Фев. 28, 2025
This
chapter
explores
AI's
transformative
potential
in
public
governance
Oman,
focusing
on
enhancing
efficiency,
transparency,
and
citizen
participation
as
part
of
Vision
2040.
It
examines
grassroots
AI
initiatives
within
government
departments,
their
impact
service
delivery,
challenges
such
ethical
issues
data
privacy.
Key
objectives
include
assessing
current
applications,
effects
decision-making,
barriers
to
adoption,
identifying
best
practices
for
sustained
integration.
The
central
research
question
addresses
how
can
improve
Omani
its
unique
socio-political
context.
Utilizing
a
descriptive
design
secondary
data,
the
aims
provide
insights
policymakers
effectively
tailoring
applications
Oman's
needs,
ultimately
services
engagement.
Administrative Sciences,
Год журнала:
2025,
Номер
15(4), С. 147 - 147
Опубликована: Апрель 17, 2025
In
recent
years,
technological
advancements
have
significantly
transformed
the
public
sector,
with
many
institutions
embracing
digital
solutions
to
enhance
service
delivery.
Romanian
city
halls
are
actively
incorporating
digitalization
into
their
sustainable
development
strategies,
aiming
improve
efficiency
and
accessibility.
This
study
examines
adaptability
of
in
face
changes.
By
evaluating
official
web
portals
all
103
municipalities
Romania
using
23
indicators,
research
provides
a
comprehensive
analysis
current
state
(mid
2024)
e-services
delivered
via
respective
municipality.
Even
though
findings
indicating
certain
degree
maturity
digitalization,
most
offering
online
services
such
as
property
tax
payments,
transportation
information,
civil
status
documents,
it
also
reveals
significant
disparities
quality
availability
these
across
country,
underscoring
need
for
more
standardized
efforts.
contributes
valuable
insights
policymakers
delivery
through
means
highlights
crucial
role
technology
sector
transformation.
The
conclusions
emphasize
importance
ensure
continuity
Journal of Social and Economics Research,
Год журнала:
2024,
Номер
6(1), С. 1 - 15
Опубликована: Март 11, 2024
Implementasi
kecerdasan
buatan
(Artificial
Intelligence/AI)
di
sektor
publik
Indonesia
telah
dirumuskan
dalam
Strategi
Nasional
Kecerdasan
Artifisial
(Stranas
KA),
mana
Kementerian
Komunikasi
dan
Informatika
Republik
(Kemenkominfo
RI)
berperan
penting
sebagai
focal
point
pemerintah
implementasi
transformasi
digital
nasional.
Saat
ini
AI
bidang
pelayanan
masih
perlu
dikaji
ulang
karena
adanya
kinerja
algoritma
tata
kelola
data
yang
dipandang
melanggar
etika.
Rumusan
masalah
diajukan
penelitian
adalah
Bagaimana
peran
memperkuat
ikatan
kontrak
sosial
antara
dengan
warga
negaranya?
Untuk
menjawab
pertanyaan
tersebut,
menganalisis
manfaat
pengambilan
keputusan
Kemenkominfo
RI,
pemahaman
RI
terhadap
isu
etika
kebijakan
tentang
serta
strategi
menggunakan
untuk
RI.
Penelitian
metode
deksirptif
kualitatif.
Pengumpulan
dilakukan
melalui
wawancara
semi
terstruktur
Ditjen
Aptika
studi
dokumentasi.
Hasil
menunjukkan
hal
tahap
awal
sangat
bergantung
pada
ketersediaan
sentralisasi
data.
Isu
Indonesia,
seputar
belum
mampunya
perusahaan
UMKM
lokal
bersaing
besar,
hambatan
rampungnya
pusat
nasional
membuat
dapat
mengendalikan
sepenuhnya
penerapan
AI.
Public Governance Administration and Finances Law Review,
Год журнала:
2024,
Номер
9(1)
Опубликована: Янв. 1, 2024
This
paper
examines
the
potential
for
using
generative
artificial
intelligence
(AI)
to
boost
civic
participation
in
Nigeria’s
developing
e-government
ecosystem.
Emerging
technologies
like
ChatGPT
demonstrate
intriguing
capabilities
make
governance
more
interactive
and
engaging
through
conversational
interfaces.
Thoughtfully
implemented
AI
tools
could
increase
access
understanding
of
e-government,
particularly
underserved
groups.
However,
risks
around
bias,
privacy,
security
capability
limitations
pose
challenges
public
sector
applications.
Additionally,
substantial
digital
divides
defective
trust
government
institutions
hamper
currently.
analyses
opportunities
applying
advance
engagement
given
unique
socio-cultural
context.
Findings
suggest
that
while
holds
promise,
targeted
strategies
focused
on
inclusion,
accessibility,
education
institutional
legitimacy
building
are
critical
realise
benefits.
Cautious
optimism,
human-centric
design
responsible
frameworks
needed
employ
systems
successfully.
If
addressed,
open
innovative
possibilities
energising
participation.
But
further
research
controlled
pilot
applications
required
determine
optimal
implementation.
Digital Government Research and Practice,
Год журнала:
2024,
Номер
5(3), С. 1 - 27
Опубликована: Июль 18, 2024
The
profound
digitization
of
public
administration
over
recent
decades
has
not
eliminated
information
exchange
via
paper
or
electronic
documents
and
certificates.
We
argue
that
a
paradigm
shift
from
document-centric
to
data-centric
service
provision
is
needed
feasible
today
with
the
exploitation
emerging
technologies.
explore
frameworks,
architectures,
benefits,
challenges
in
transforming
processes
into
integrated,
granular
data
exchange.
A
conceptual
architecture
for
proposed
extract
preconditions
legislation,
map
evidence
requirements,
standardize
types,
integrate
authoritative
sources.
While
promoting
efficiency,
privacy,
innovation,
this
faces
technical
organizational
as
analysis
“National
Registry
Administrative
Public
Services”
Greece
reveals.
Further
research
on
aligning
policies,
upholding
trust,
coordinating
institutional
warranted.
