Understanding Chatbot Adoption in Local Governments: A Review and Framework

Journal of Urban Technology, Год журнала: 2024, Номер unknown, С. 1 - 35

Опубликована: Фев. 1, 2024

Public institutions' chatbots enhance communication when they provide services. Despite their growing popularity and importance, chatbot adoption by government entities is a relatively understudied area of research. This deficiency even more acute examining the role within local governments, which many services citizens depend upon. article consolidates prior research on in governments. A systematic literature review analyzed research, categorized under four domains—i.e. purpose areas, benefits risks, user perspectives, institutional perspectives. The analysis revealed that: (1) most common reasons for among governments are information provisioning, consultation, transactions, complaints; (2) Chatbots can outreach engagement with citizens; (3) main ethical concerns accuracy, accountability, exclusionary assumptions; (4) acceptance technology be influenced perceived humanness chatbot; (5) Institutional readiness major factor success; (6) Incorporating suggestions implications through design thinking process could improve service quality. study findings inform opportunities constraints associated considering heightened interest artificial intelligence developments worldwide.

Язык: Английский

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Factors influencing ESG performance: A bibliometric analysis, systematic literature review, and future research directions

Journal of Cleaner Production, Год журнала: 2024, Номер 448, С. 141430 - 141430

Опубликована: Март 9, 2024

Язык: Английский

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The Making of Responsible Innovation and Technology: An Overview and Framework

Smart Cities, Год журнала: 2023, Номер 6(4), С. 1996 - 2034

Опубликована: Авг. 14, 2023

In an era in which technological advancements have a profound impact on our cities and societies, it is crucial to ensure that digital technology not only driven by progress with economic goals but can also fulfill moral social responsibilities. Hence, needed advocate for ‘Responsible Innovation Technology’ (RIT) societies harness the potential of prosperity while safeguarding well-being individuals communities. This study conducts PRISMA review explore understand RIT concepts its characteristics. this study, we emphasize should deliver acceptable, accessible, trustworthy, well governed outcomes, ensuring these outcomes are aligned societal desirability human values, be responsibly integrated into societies. The main contribution identify clarify key characteristics RIT, has been performed such detail so far. reported paper, broadens understanding responsible research innovation technosphere, particularly from bottom-up perspective. Furthermore, paper develops conceptual framework outlining possible design procedures, could used governments, companies, practitioners, researchers, other stakeholders as tool address grand challenges accompany scientific progress. informs science, technology, policy.

Язык: Английский

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Digitalizing cultural heritage through metaverse applications: challenges, opportunities, and strategies

Heritage Science, Год журнала: 2024, Номер 12(1)

Опубликована: Авг. 13, 2024

Abstract Preservation and accessibility of cultural heritage have become essential with the rapid advancements globalization modernization endeavors constantly threatening historical artifacts sites across world. The advent metaverse, its immersive interactive capabilities, presents a novel approach to safeguarding promoting heritage. current study aims explore potential metaverse applications in digitalizing heritage, encompassing virtual reconstructions, educational outreach, global accessibility, sustainability. It conducts systematic literature review using PRISMA guidelines collect, screen, evaluate existing research enquiries into investigating practices technologies digitalization preservation. also case investigate challenges opportunities associated preservation tangible intangible assets, including issues authenticity, representation, Furthermore, it evaluates impact on public engagement education. findings provide valuable insights developing innovative strategies for preserving digital age while highlighting best optimizing

Язык: Английский

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Local Government Cybersecurity Landscape: A Systematic Review and Conceptual Framework

Applied Sciences, Год журнала: 2024, Номер 14(13), С. 5501 - 5501

Опубликована: Июнь 25, 2024

Local governments face critical challenges in the era of digital transformation, balancing responsibility safeguarding resident information and administrative documents while maintaining data integrity public trust. These responsibilities become even more as they transition into smart cities adopting advanced technological innovations to revolutionize governance, enhance service delivery, foster sustainable resilient urban environments. Technological advancements like Internet-of-Things devices artificial intelligence-driven approaches can provide better services residents, but also expose local cyberthreats. There has been, nonetheless, very little study on cybersecurity issues from government perspective, multifaceted nature settings is scattered fragmented, highlighting need for a conceptual understanding adequate action. Against this backdrop, aims identify key components governmental context through systematic literature review. This review further extends development framework providing comprehensive government’s landscape. makes significant contribution academic professional domains policies within context, offering valuable insights decision-makers, practitioners, academics. helps vulnerabilities, enabling stakeholders recognize shortcomings their implement effective countermeasures safeguard confidential documents. Thus, findings inform policy cybersecurity-aware prepared.

Язык: Английский

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Unlocking Artificial Intelligence Adoption in Local Governments: Best Practice Lessons from Real-World Implementations

Smart Cities, Год журнала: 2024, Номер 7(4), С. 1576 - 1625

Опубликована: Июнь 28, 2024

In an era marked by rapid technological progress, the pivotal role of Artificial Intelligence (AI) is increasingly evident across various sectors, including local governments. These governmental bodies are progressively leveraging AI technologies to enhance service delivery their communities, ranging from simple task automation more complex engineering endeavours. As governments adopt AI, it imperative understand functions, implications, and consequences these advanced technologies. Despite growing importance this domain, a significant gap persists within scholarly discourse. This study aims bridge void exploring applications context government provision. Through inquiry, seeks generate best practice lessons for smart city initiatives. By conducting comprehensive review grey literature, we analysed 262 real-world implementations 170 worldwide. The findings underscore several key points: (a) there has been consistent upward trajectory in adoption over last decade; (b) China, US, UK at forefront adoption; (c) among technologies, natural language processing robotic process emerge as most prevalent ones; (d) primarily deploy 28 distinct services; (e) information management, back-office work, transportation traffic management leading domains terms adoption. enriches existing body knowledge providing overview current sphere governance. It offers valuable insights policymakers decision-makers considering adoption, expansion, or refinement urban Additionally, highlights using guide successful integration optimisation future projects, ensuring they meet evolving needs communities.

Язык: Английский

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Energy Consumption in Higher Education Institutions: A Bibliometric Analysis Focused on Scientific Trends

Buildings, Год журнала: 2024, Номер 14(2), С. 323 - 323

Опубликована: Янв. 24, 2024

While universities are expected to exemplify sustainable practices, they often encounter high energy demands. This dichotomy highlights the necessity for research into their consumption. Through a Systematic Literature Review, we examined international trends in this field and explored factors influencing The importance of article stems from its novel approach consumption universities, addressed global comprehensive perspective, offering generalizable insights. Additionally, it pioneers use market concentration indicator (Herfindahl–Hirschman index) measure level diversity various bibliometric aspects. extended perspective our helps close knowledge gaps about scientific common factors. Our results show that topic has been investigated with limited involvement social sciences. Building function, intensity, disciplinary orientation distinctive field. Most influential authors, countries, journals area were identified. analysis contributes academically, by mapping providing guidance future studies; practically, insights educational administrators on affecting consumption; terms policy, advocating promotion sciences-based investigations topic.

Язык: Английский

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Towards BIM-Based Sustainable Structural Design Optimization: A Systematic Review and Industry Perspective

Sustainability, Год журнала: 2023, Номер 15(20), С. 15117 - 15117

Опубликована: Окт. 20, 2023

Structural design optimization (SDO) plays a pivotal role in enhancing various aspects of construction projects, including quality, cost efficiency, safety, and structural reliability. Recent endeavors academia industry have sought to harness the potential building information modeling (BIM) algorithms optimize SDO improve outcomes. This review paper aims synthesize these efforts, shedding light on how contributes project coordination. Furthermore, integration sustainability considerations application innovative technologies necessitate more interactive early stage collaboration among stakeholders. study offers comprehensive exploration contemporary research integrated employing BIM algorithms. It commences with an exploratory investigation, both qualitative quantitative analysis techniques following PRISMA systematic methodology. Subsequently, open-ended opinion survey was conducted professionals Europe. yields valuable insights into coordination challenges solutions arising from technological shifts interoperability concerns associated widespread implementation SDO. These preliminary steps furnish robust foundation knowledge, enabling proposal intelligent framework for automating sustainable (ESSDO) within sector. The ESSDO addresses fragmented between architects engineers. proposed seamlessly integrates platform, i.e., Autodesk Revit architects. extracts crucial architectural data transfers it Robot Analysis (RSA), engineers via visual programming tool Dynamo. Once occurs, optimal outcomes are visualized environments. visualization elevates collaborations engineers, facilitating automation throughout workflow smoother exchange.

Язык: Английский

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Understanding Local Government Cybersecurity Policy: A Concept Map and Framework

Information, Год журнала: 2024, Номер 15(6), С. 342 - 342

Опубликована: Июнь 10, 2024

Cybersecurity is a crucial concern for local governments as they serve the primary interface between public and government services, managing sensitive data critical infrastructure. While technical safeguards are integral to cybersecurity, role of well-structured policy equally important it provides structured guidance translate requirements into actionable protocols. This study reviews governments’ cybersecurity policies provide comprehensive assessment how these align with National Institute Standards Technology’s Framework 2.0, which widely adopted commonly used framework. review offers mirror reflect on their stance, identifying potential vulnerabilities areas needing urgent attention. further extends development framework, can use strategic tool. It valuable information elements that must incorporate protect confidential

Язык: Английский

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Tech Giants’ Responsible Innovation and Technology Strategy: An International Policy Review

Smart Cities, Год журнала: 2023, Номер 6(6), С. 3454 - 3492

Опубликована: Дек. 18, 2023

As digital technology continues to evolve rapidly and get integrated into various aspects of our cities societies, the alignment technological advancements with societal values becomes paramount. The evolving socio-technical landscape has prompted an increased focus on responsible innovation (RIT) among companies, driven by mounting public scrutiny, regulatory pressure, concerns about reputation long-term sustainability. This study contributes ongoing discourse practices conducting a policy review that delves insights from most influential high-tech companies’—so-called tech giants’—RIT guidance. findings disclose (a) leading companies have started RIT; (b) main RIT is artificial intelligence; (c) trustworthiness acceptability are common areas; (d) affordability related outcomes adoption almost absent policy; (e) sustainability considerations rarely part policy, but included in annual corporate reporting. Additionally, this paper proposes assessment framework integrates views community, academia, industry can be used for evaluating how well adhere practices. knowledge assembled instrumental advancing practices, ultimately contributing technology-driven societies prioritise human social well-being.

Язык: Английский

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