The Future of Hotels Robotics, AI, and Service Automation in Practice DOI

Zhuoma Yan,

Rupam Konar, Kandappan Balasubramanian

и другие.

Advances in e-business research series, Год журнала: 2024, Номер unknown, С. 249 - 278

Опубликована: Ноя. 22, 2024

The chapter examines the implementation of Robotics, Artificial Intelligence, and Service Automation (RAISA) in hotel industry, focusing on their role improving operational efficiency customer experience. It highlights advantages RAISA, such as reduced costs, enhanced accuracy, service consistency, while addressing challenges like limited emotional engagement technical shortcomings human-robot interaction. COVID-19 pandemic accelerated RAISA adoption, prompting hotels to incorporate contactless technologies meet evolving expectations. However, concerns over a lack empathy adaptability remain, robots struggle replicate human social skills. offers solutions for optimizing use, including differentiating between tasks staff promoting collaboration. concludes with recommendations future research collaboration, privacy, ethics, RAISA's achieving sustainable development goals sector.

Язык: Английский

Leveraging Digital Technologies and Sustainable Practices for Post-Pandemic Tourism Recovery DOI
David Ng Kok Meng, Lazey Doma Bhutia

IGI Global eBooks, Год журнала: 2025, Номер unknown, С. 151 - 178

Опубликована: Март 19, 2025

The COVID-19 pandemic has necessitated a paradigm shift in the global tourism industry, driving need for innovative and sustainable recovery strategies. This study explores role of digital technologies practices resilience Malaysia's sector post-pandemic. By employing mixed-methods approach, including literature review, qualitative interviews, quantitative surveys, this research identifies critical technological interventions that influence recovery. findings indicate health passports, contactless services, virtual reality tours, smart initiatives significantly enhance traveller safety perceptions experience. Furthermore, such as eco-friendly accommodations community-based are pivotal attracting responsible travellers. provides actionable recommendations industry stakeholders to integrate these effectively, ensuring resilient future.

Язык: Английский

Процитировано

0
The Role of AI Chatbots in Transforming Guest Engagement and Marketing in Hospitality DOI

Chen Wei Mei,

Rupam Konar, Jeetesh Kumar

и другие.

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2024, Номер unknown, С. 595 - 620

Опубликована: Июль 26, 2024

With rapid AI advancements, chatbots have become vital for hotels to enhance customer experience and optimize marketing strategies. This chapter examines chatbot integration in hotel marketing, its impact on experience, implementation Through literature case studies, it highlights chatbots' roles challenges offers strategic solutions technical, user acceptance, management, operational, socio-cultural issues. personalize services, boost operational efficiency, satisfaction loyalty by understanding responding needs. They provide instant information solutions, offering more humane efficient services. Additionally, help management better understand behavior preferences, leading accurate market positioning service optimization. explores how transform guest engagement the industry provides recommendations a research agenda further exploration.

Язык: Английский

Процитировано

2
Empowering Tourists Through Technology DOI
Rupam Konar, Md. Tariqul Islam, Jeetesh Kumar

и другие.

Advances in hospitality, tourism and the services industry (AHTSI) book series, Год журнала: 2024, Номер unknown, С. 135 - 152

Опубликована: Окт. 18, 2024

The rapid advancements in ICTs and the rise of Web 3.0 have revolutionized tourism industry, reshaping creation delivery experiences through digital co-creation. This article explores how these technologies facilitate active tourist participation developing travel experiences, with a focus on Malaysian sector. Using Service-Dominant (S-D) logic framework, it highlights shift from traditional goods-dominant to service-oriented approach, fostering more interactive collaborative environment. Digital platforms like social media blogs play crucial role personalizing building sense community. integration AI IoT further enhances authenticity personalization. also addresses challenges data management, need for supportive organizational culture, opportunities innovative products sustainable development. Future research should examine long-term impacts co-creation tourism.

Язык: Английский

Процитировано

2
The Future of Hotels Robotics, AI, and Service Automation in Practice DOI

Zhuoma Yan,

Rupam Konar, Kandappan Balasubramanian

и другие.

Advances in e-business research series, Год журнала: 2024, Номер unknown, С. 249 - 278

Опубликована: Ноя. 22, 2024

The chapter examines the implementation of Robotics, Artificial Intelligence, and Service Automation (RAISA) in hotel industry, focusing on their role improving operational efficiency customer experience. It highlights advantages RAISA, such as reduced costs, enhanced accuracy, service consistency, while addressing challenges like limited emotional engagement technical shortcomings human-robot interaction. COVID-19 pandemic accelerated RAISA adoption, prompting hotels to incorporate contactless technologies meet evolving expectations. However, concerns over a lack empathy adaptability remain, robots struggle replicate human social skills. offers solutions for optimizing use, including differentiating between tasks staff promoting collaboration. concludes with recommendations future research collaboration, privacy, ethics, RAISA's achieving sustainable development goals sector.

Язык: Английский

Процитировано

0