Influence of perceived service quality on word-of-mouth: the mediating role of brand trust and student satisfaction DOI
Dagnu Haıle Tessema, Figen Yeşilada, Iman Aghaeı

и другие.

Journal of Applied Research in Higher Education, Год журнала: 2024, Номер unknown

Опубликована: Ноя. 15, 2024

Purpose The primary purpose of this research is to examine the influence perceived service quality (PSQ) on word-of-mouth (WOM) directly and through mediating role brand trust (BTR) student satisfaction (SAT) at private universities located in Turkish Republic Northern Cyprus (TRNC). Design/methodology/approach A structured questionnaire convenience sampling were utilized collect data from 350 students enrolled selected TRNC. Data analysis was conducted using SmartPLS 4. Findings This study found that PSQ has a significant WOM. BTR SAT have direct effect We also mediate link between Practical implications These findings can serve as guide for university administration enhance services offered students, well existing policies procedures. Originality/value paper’s originality lies use cognitive-affective behavioural (CAB) support relationship perceptions quality, trust,

Язык: Английский

The mediating role of organisational stress in the relationship between gender diversity and employee performance in Ghanaian public hospitals DOI Creative Commons
Hayford Asare Obeng, Richard Arhinful, Dagnu Haıle Tessema

и другие.

Future Business Journal, Год журнала: 2025, Номер 11(1)

Опубликована: Март 18, 2025

Abstract The presence of organisational stress in public hospitals Ghana significantly affects both the standard patient care and overall efficiency healthcare delivery system. This level results burnout, diminished job satisfaction, more errors. study leverages social categorisation identification theory to investigate mediation role relationship between gender diversity employee performance. Cochran formula was used determine sample size, arriving at a size 384. Multistage sampling technique Inclusion exclusion criteria collect data from 384 health professionals working 40 southern Ghana. collected were analysed using partial least squares structural equation modelling (PLS-SEM), emphasising path analysis, confirmatory factor bootstrapping methods. discovered that had positive significant impact on performance stress. findings revealed influence analysis partially mediates Impaired might result context diversity. To tackle this issue, managers should encourage work atmosphere promotes, supports, recognises reduces sources implements specific measures optimise advantages while minimising risks linked

Язык: Английский

Процитировано

5

The Mediating Role of Service Quality in the Relationship Between Corporate Social Responsibility and Sustainable Competitive Advantages in an Emerging Economy DOI
Hayford Asare Obeng, Richard Arhinful, Leviticus Mensah

и другие.

Business Strategy & Development, Год журнала: 2025, Номер 8(1)

Опубликована: Март 1, 2025

ABSTRACT The Bank of Ghana and Companies Act provides a robust secure framework for corporate social responsibility efforts by fostering openness accountability. Banking Sector Code Ethics advocates ethical banking practices, encouraging sustainable growth. This study leveraged stakeholder theory to explore the mediating role service quality in relationship between competitive advantage. A multistage sampling technique was employed collect data from 373 employees commercial banks Ghana. partial least squares structural equation modeling (PLS‐SEM) software used analyze direct indirect variables. found that had negative insignificant impact on advantage findings revealed positive significant with quality. investigation also discovered Finally, highlighted fully mediates Commercial should reassess their implementation strategy adopting comprehensive transform activities into They use foster trust, increase customer engagement, build brand reputation.

Язык: Английский

Процитировано

5

Assessing the Effect of Artificial Intelligence Anxiety on Turnover Intention: The Mediating Role of Quiet Quitting in Turkish Small and Medium Enterprises DOI Creative Commons
Selen UYGUNGİL ERDOĞAN, Yaşar Şahin, Aşkın İnci Sökmen-Alaca

и другие.

Behavioral Sciences, Год журнала: 2025, Номер 15(3), С. 249 - 249

Опубликована: Фев. 22, 2025

The concept of artificial intelligence (AI) refers to technologies that imitate human-like thinking, learning and decision-making abilities. While integrating AI into the workforce offers potential increase efficiency in organizational activities, it can lead negative effects such as anxiety, uncertainty, distrust among employees which results from not being able understand these technologies, regarding them alternatives for themselves, possibility losing their position. These reduce employees’ commitment at work trigger behaviors quiet quitting turnover intention. Starting this point, present study aims investigate effect anxiety on intention mediating role relationship. was conducted using a cross-sectional design with 457 people working SMEs Kırıkkale province. Anxiety, Quiet Quitting, Turnover Intention Scales were utilized during data collection process. obtained analyzed through structural equation modeling. In addition detecting significant relationships between concepts result analysis, realized did have considerable directly intention; however, occurred indirectly quitting. Accordingly, is predicted business processes will concerns about job security employees, triggers by leading tendency toward reasons loss motivation low commitment.

Язык: Английский

Процитировано

3

Assessing the Influence of the Knowledge Management Cycle on Job Satisfaction and Organizational Culture Considering the Interplay of Employee Engagement DOI Open Access
Hayford Asare Obeng, Richard Arhinful, Leviticus Mensah

и другие.

Sustainability, Год журнала: 2024, Номер 16(20), С. 8728 - 8728

Опубликована: Окт. 10, 2024

This study leveraged the social exchange theory to explore influence of knowledge management cycle on employee engagement, job satisfaction, and organizational culture within Ghana Highway Authority (GHA). The structural equation modeling (SEM) software (AMOS version 23) was employed analyze data from 300 GHA employees. used snowball sampling a descriptive cross-sectional methodology collect through printed electronic questionnaires. findings demonstrated substantial positive impact commitment. Employee engagement also exhibited significant both satisfaction Furthermore, partially mediated relationships between cycle, study’s underscore practical implications allocating resources activities. Such allocation can promote enabling firms achieve real gains.

Язык: Английский

Процитировано

14

Understanding Turnover Intentions: The Interplay of Organizational Politics, Employee Resilience, and Person-Job Fit in Ghana’s Healthcare Sector DOI Open Access
Hayford Asare Obeng, Tarık Atan

Sustainability, Год журнала: 2024, Номер 16(22), С. 9980 - 9980

Опубликована: Ноя. 15, 2024

This study explores the dynamics of organizational politics, employee resilience, person-job fit, and turnover intentions among health workers in Ghanaian public private hospitals, all under framework person-environment fit theory. The convenience sampling technique was used to collect data from 371 participants across six distinct regions Ghana. collected were analyzed using partial least squares structural equation modeling. indicates that politics have a significant positive impact on higher resilience is linked lower inclination leave. found partially mediates relationship between intentions. Furthermore, it discovered moderates both leave resilience. These findings highlight importance for service administrators foster staff while addressing through open communication equitable decision-making.

Язык: Английский

Процитировано

10

Board governance and ESG performance in Tokyo stock exchange-listed automobile companies: An empirical analysis DOI Creative Commons
Richard Arhinful,

Leviticus Mensah,

Jerry Seth Owusu-Sarfo

и другие.

Asia Pacific Management Review, Год журнала: 2024, Номер unknown

Опубликована: Ноя. 1, 2024

Язык: Английский

Процитировано

8

The role of innovation and entrepreneurship employee training programs in enhancing organizational commitment from the perspective of industry–education integration DOI Creative Commons

Zijing Wu,

Li Qiang, Biao Zhang

и другие.

Frontiers in Psychology, Год журнала: 2025, Номер 16

Опубликована: Фев. 21, 2025

This study aims to explore the role of employee training programs in enhancing organizational commitment. In context where commitment is crucial for enterprises' stable development and are an important part human resources development, understanding their relationship great significance. Qualitative research methods were employed. Specifically, semi - structured interviews carried out with employees from diverse industries. Then, thematic analysis was used analyze interview data. Through analysis, several key themes emerged. The relevance content employees' job roles career aspirations has a significant impact on effectiveness. Employees highly value practical work applicable training, which closely linked satisfaction. quality trainers also crucial, as competent engaging can enhance perceived training. Moreover, knowledge sharing promoted by benefits personal professional strengthens organization's collaborative culture. results highlight that these findings have implications managers. They should design match needs goals, invest improving trainers' capabilities, create friendly environment. By taking actions, managers satisfaction, skills, growth, thereby strengthening Looking ahead, future could conduct longitudinal studies track long term effects Also, exploring influence culture individual differences outcomes offer more targeted strategies different organizations employees.

Язык: Английский

Процитировано

1

Enhancing pro-environmental behavior through green human resource management practices: evidence from Ethiopian private hospitals DOI
Dagnu Haıle Tessema, Figen Yeşilada, Iman Aghaeı

и другие.

Journal of Health Organization and Management, Год журнала: 2025, Номер unknown

Опубликована: Март 28, 2025

Purpose The main purpose of this study is to investigate the impact green human resource management practices (GHRMP) on employees’ pro-environmental behavior (PEB) by utilizing social exchange and attitude theory. It will also examine mediating role commitment (GCM), moderating sustainable leadership (SL) experience as a control variable. Design/methodology/approach Convenience sampling was utilized for data collection ( N = 347) employees private hospitals in Addis Ababa, Ethiopia, using structured questionnaires. collected analyzed Smart-PLS 4. Findings findings indicate that GHRMPs have significant influence PEB; moreover, GHRMP significantly influences GCM. variable, GCM, has PEB partially mediates association between PEB. Likewise, SL moderates relationship However, failed moderate GCM Originality/value This research establishes theoretical foundation healthcare industry, highlighting significance Also, make valuable contributions literature Sustainable Development Goal (SDG 3).

Язык: Английский

Процитировано

1

Enhancing Corporate Sustainability through Total Quality Management: Evidence From Ethiopian Private hospitals DOI Creative Commons
Dagnu Haıle Tessema, Figen Yeşilada, Iman Aghaeı

и другие.

SAGE Open, Год журнала: 2025, Номер 15(2)

Опубликована: Апрель 1, 2025

This study, drawing on a resource—based view and information processing theory as foundation, aims to examine the influence of total quality management corporate sustainability directly through mediating role business process integration, knowledge sharing, moderating innovative culture. Data was collected from 286 managers supervisors selected private hospitals in Ethiopia using structured questionnaire convenience sampling. analysis is conducted SmartPLS4. The result this study demonstrate that significantly influences sustainability, both sharing integration. Moreover, found culture has relationship between sustainability. However, not focuses only data sampling technique. Therefore, findings cannot be generalized may extended public hospitals. Further research should test model different socio-economic cultural settings, well have practical implications for policymakers healthcare sector during decision-making strategic planning.

Язык: Английский

Процитировано

1

Unlocking Performance Potential: Workforce Diversity Management and Gender Diversity as Drivers of Employee Performance in Ghana’s Public Healthcare Sector DOI Creative Commons
Hayford Asare Obeng, Bright Akwasi Gyamfi, Richard Arhinful

и другие.

Societies, Год журнала: 2025, Номер 15(5), С. 132 - 132

Опубликована: Май 13, 2025

This study leveraged the Social Categorization Theory to examine influence of workforce diversity management on employee performance, considering moderating role gender in this relationship. used a quantitative descriptive research design and snowball sampling technique obtain data from 392 respondents. The were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SM) algorithm, bootstrapping sample size 5000. identified significant positive effect performance. Likewise, it revealed enhancing collaboration, innovation, overall productivity, particularly within diverse teams exhibiting an equitable distribution. Finally, that moderates relationship between findings underscore necessity implementing strategies enhance They prove hospital environments can effectively leverage achieve superior organizational outcomes through customized solutions.

Язык: Английский

Процитировано

1