Heliyon, Год журнала: 2024, Номер 10(11), С. e32604 - e32604
Опубликована: Июнь 1, 2024
As customer service quality becomes an important factor that is responsible for the firms' overall successes, many organizations are trying to seek all related clues which can help them enhance it. Thus, this research aimed examine how job stress, satisfaction, and organizational commitment affected among bank employees in Cambodia. To accomplish objective, 630 working at different banks Cambodia were invited answer questionnaires. Furthermore, a structural equation model was used analyse data. Results indicated could receive high when their obtained significant changes satisfaction stress. Meanwhile, improve if there except satisfaction. Finally, mediation testing result confirmed as full mediator between quality. Despite results highlighted impacts of stress on quality, stronger promoting better contributed higher degree impact Therefore, should pay more attention prioritize promote employees.
Язык: Английский