Features and Functions of Mobile Health Insurance Apps: User Requirements and Their Influence on User Satisfaction – An Application of the Kano Model
Опубликована: Апрель 19, 2025
For
health
insurance
customers,
mobile
apps
play
a
key
role
in
the
digitalization
of
healthcare
system.
Health
companies
are
central
actor
and
important
point
contact
for
policyholders.
However,
it
is
still
largely
unknown
what
requirements
insured
people
as
users
have
from
companies.
The
aim
this
paper
therefore
to
identify
app
functionalities
based
on
existing
literature
offered
by
German
investigate
influence
these
user
satisfaction
using
Kano
model.
A
total
21
features
were
identified.
Must-have
include
bonus
program,
offline
functionality,
protected
personal
access
multi-platform
compatibility.
Only
live
chat
identified
performance
/
one-dimensional
feature.
Gamification
approaches
community
indifferent
features.
attractive
pedometers,
appointment
booking,
record,
emergency
exchange
with
medical
specialists.
results
serve
other
service
providers
sector
providing
concrete
insights
user-oriented
development
digital
services
sector.
Язык: Английский
Acceptance, Installation and Uninstallation: Literature Review on the Use of Mobile Apps in Personal Coaching
Опубликована: Май 14, 2025
This
paper
examines
the
acceptance,
usage,
and
abandonment
of
mobile
applications
in
context
personal
coaching.
It
is
primarily
based
on
research
published
between
2015
2025
journals
rated
by
Scimago
(Q4
or
higher)
summarizes
findings
several
studies.
Key
drivers
for
app
acceptance
continued
usage
include
performance
expectancy,
habit
formation,
empowerment,
satisfaction,
low
perceived
effort.
Personality
traits,
learning
readiness,
demographics
such
as
age
smartphone
experience
also
influence
behavior.
The
willingness
to
pay
coaching
apps
shaped
utilitarian
motives
(security,
usefulness,
ease
use)
hedonic
(entertainment,
emotional
attachment).
Conversely,
deletion
often
triggered
poor
usability,
personalization,
unmet
expectations,
absence
gamification
elements.
Practical
recommendations
emphasize
importance
immediate
sustained
value
delivery,
engagement.
Future
should
focus
enhancing
personalization
through
adaptive
technologies,
integrating
behavior
change
theories,
developing
standardized
human
protocols
improve
scalability
user
outcomes.
Язык: Английский