International Journal of Management Research and Emerging Sciences,
Год журнала:
2022,
Номер
12(4)
Опубликована: Дек. 23, 2022
Since
e-commerce
has
expanded
rapidly
in
recent
years,
it's
clear
that
reliable
delivery
services
are
crucial
to
keeping
customers
happy.
Supplying
items
on
time,
providing
better
service
customers,
charging
reasonable
prices,
and
enhancing
the
supplier's
reputation
all
significant
means
of
retaining
existing
attracting
new
ones.
The
study's
key
research
question
is,
"How
important
is
quality
home
service?"
value
customer
attributes
product
or
a
direct
impact
how
satisfied
they
with
purchase.
Islamabad,
capital
Pakistan,
will
serve
as
venue
for
gathering.
Four
hundred
users
were
polled
via
email.
Smart
PLS
framework
analyzes
conceptual
models
using
partial
least
squares
structural
equation
(PLS-SEM).
These
findings
highlight
importance
quality,
perceived
service,
trust
determining
satisfaction.
Trust
allows
connection
be
created
between
customer's
happiness
their
perception
service's
value,
well
satisfaction
much
like
service.
findings,
grounded
Expectation
Rejection
Theory,
expand
SERVQUAL
model
by
factoring
presence
so
aid
creation
validation
trust-based
Managers
can
tell
providers
more
trustworthy
results.
Frontiers in Psychology,
Год журнала:
2022,
Номер
13
Опубликована: Ноя. 15, 2022
Research
on
the
influence
of
organizational
trust
(OT)
citizenship
behavior
(OCB)
employees
has
been
conducted
for
years,
but
internal
mechanism
OT
OCB
is
not
well
studied.
Based
social
exchange
theory
and
identity
theory,
this
paper
explored
revealed
chain-mediating
role
identification
(OI)
employee
loyalty
(EL)
from
both
employees'
cognitive
psychological
perspectives.
The
research
employed
a
two-wave
multi-source
strategy
to
conduct
hypothesis
validation
with
305
validated
questionnaires
Chinese
enterprises.
results
empirical
analysis
show
that:
(1)
significant
effect
OCB;
(2)
OI
plays
mediating
between
(3)
EL
(4)
have
OCB.
study
deepened
understanding
important
practical
implications
improving
behavior,
identification,
loyalty.
Journal of Professional Capital and Community,
Год журнала:
2024,
Номер
unknown
Опубликована: Дек. 5, 2024
Purpose
This
research
aimed
to
investigate
how
learning-centered
leadership
influences
teachers’
self-efficacy,
with
a
focus
on
the
mediating
role
of
professional
learning
in
Malaysian
national
secondary
schools.
Given
continuously
evolving
educational
environment
and
integration
technology,
self-efficacy
is
utmost
importance.
Design/methodology/approach
The
data
for
this
study
were
collected
from
sample
430
school
teachers
Malaysia,
analysis
was
conducted
using
partial
least
squares
structural
equation
modeling
(PLS-SEM).
Findings
revealed
significant
relationships
between
variables:
positively
related
learning,
which,
turn,
self-efficacy.
Interestingly,
found
that
direct
relationship
not
significant.
These
findings
highlight
crucial
Originality/value
provide
important
insights
into
factors
enhance
competence,
especially
within
dynamic
Quality Assurance in Education,
Год журнала:
2023,
Номер
32(2), С. 180 - 196
Опубликована: Дек. 13, 2023
Purpose
The
purpose
of
this
study
is
to
investigate
students’
attitudes,
self-efficacy
and
emotional
behaviour
associated
with
online
learning
the
effectiveness
learning.
Design/methodology/approach
A
research
model
was
formulated
analysed
structural
equation
modelling
technique.
respondents
consist
843
students
pursuing
their
studies
at
a
private
university’s
foundation,
undergraduate
postgraduate
levels.
two-step
systematic
approach
used
using
SmartPLS
version
3
software
conduct
statistical
analysis
draw
meaningful
insights.
Findings
study’s
findings
have
demonstrated
that
attitudes
exhibit
positive
relationship
(OLB).
It
observed
emotions
are
related
(OLE)
mediate
between
OLB
OLE.
Furthermore,
partially
mediates
attitude
OLE
Research
limitations/implications
operational
instructions
digital
resources
proven
be
highly
effective
in
providing
valuable
experiences
students.
As
result,
now
expanding
applying
new
encounters
broader
range
opportunities.
This
has
provided
insights
for
stakeholders,
including
scholars,
higher
education
institutions
Ministry
Higher
Education,
ideas
or
Web-based
education.
Originality/value
originality
sheds
light
on
role
as
mediator.
underlined
emotion
critical
improving
Thus,
been
essential
reassuring
enhancing
Sustainability,
Год журнала:
2022,
Номер
14(13), С. 7886 - 7886
Опубликована: Июнь 28, 2022
This
study
identifies
the
factors
of
ethical
climate
in
hotel
companies
light
growing
importance
ethics
corporate
management.
It
determines
effects
those
have
on
organizational
trust
and,
turn,
effect
has
citizenship
behavior
(OCB).
A
survey
was
conducted
employees
working
at
five-star
hotels
Seoul,
Korea,
followed
by
an
empirical
analysis
data.
The
comprises
seven
factors:
self-interest,
efficiency,
friendship
and
team
interest,
social
responsibility,
personal
morality,
rules
standard
operating
procedures,
laws
professional
codes.
following
were
discovered.
First,
among
these
factors,
codes
affected
supervisors.
Second,
responsibility
organization;
supervisor
organization—factors
trust—affected
OCB
directed
toward
individuals
organization.
Based
results,
this
provides
ways
to
increase
improve
creating
companies.
Journal of Psychology in Africa,
Год журнала:
2023,
Номер
33(6), С. 594 - 603
Опубликована: Ноя. 2, 2023
AbstractWe
explored
the
mediating
effect
of
Collective
Efficacy
(CE)
on
relationship
between
Trust
and
Organisational
Citizenship
Behaviour
(OCB)
in
an
education
setting.
A
total
255
teachers
(females
=
56%,
elementary
urban
area
47%,
mean
years
service
9.77,
SD
8.23)
completed
surveys
Trust,
CE,
OCB.
Results
from
partial
least
square
structural
equation
modelling
indicated
that
colleagues,
students
CE
were
related
to
OCB,
while
principals
parents
was
not.
colleagues
positively
but
not
students.
Most
importantly,
only
mediates
teacher
OCB
These
findings
are
consistent
with
social
exchange
theory
by
which
work
behaviours
may
be
contingent
perceived
worth
self
organisation.
The
results
imply
school
management
policymakers
should
implement
strategies
recognise
teachers’
accomplishments
promote
a
supportive
environment
through
peer
mentoring
programmes.Keywords:
collective
efficacytrustorganisational
citizenship
behaviour
Data
availabilityThe
datasets
generated
analysed
current
study
publicly
available.
data
confidential
made
available
third
party
upon
reasonable
request
corresponding
author.Additional
informationFundingThis
research
received
no
external
funding.
