What is beautiful is usable

Interacting with Computers, Год журнала: 2000, Номер 13(2), С. 127 - 145

Опубликована: Дек. 1, 2000

An experiment was conducted to test the relationships between users' perceptions of a computerized system's beauty and usability. The used application as surrogate for an Automated Teller Machine (ATM). Perceptions were elicited before after participants system. Pre-experimental measures indicate strong correlations perceived aesthetics Post-experimental indicated that correlation remained intact. A multivariate analysis covariance revealed degree affected post-use both usability, whereas actual usability had no such effect. results resemble those found by social psychologists regarding effect physical attractiveness on valuation other personality attributes. findings stress importance studying aesthetic aspect human–computer interaction (HCI) design its dimensions.

Язык: Английский

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Excitement at the mall: Determinants and effects on shopping response

Journal of Retailing, Год журнала: 1998, Номер 74(4), С. 515 - 539

Опубликована: Сен. 1, 1998

Язык: Английский

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The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction

Journal of Retailing, Год журнала: 1996, Номер 72(1), С. 57 - 75

Опубликована: Март 1, 1996

Язык: Английский

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Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer

Journal of Business Research, Год журнала: 2000, Номер 49(2), С. 91 - 99

Опубликована: Авг. 1, 2000

Язык: Английский

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Impact of ambient odors on mall shoppers' emotions, cognition, and spending

Journal of Business Research, Год журнала: 2003, Номер 56(7), С. 529 - 539

Опубликована: Июнь 2, 2003

Язык: Английский

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Emotions in service satisfaction

International Journal of Service Industry Management, Год журнала: 1997, Номер 8(2), С. 148 - 169

Опубликована: Май 1, 1997

Traditionally only cognitive measures, such as the disconfirmation of some comparison standard or perceived service performance, have been used to explain quality and satisfaction. Suggests that emotions could play an important role in determining satisfaction with a service. The results from empirical study customers’ experiences services labour force bureau show customers experience different positive negative connection service, these influence Finds that, on aggregate level, direct adequate together emotions, best. Identifies four groups emotional profiles. Analyses largest impact customer response.

Язык: Английский

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Festivalscapes and patrons' emotions, satisfaction, and loyalty

Journal of Business Research, Год журнала: 2007, Номер 61(1), С. 56 - 64

Опубликована: Июнь 7, 2007

Язык: Английский

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Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea

Journal of Services Marketing, Год журнала: 2005, Номер 19(3), С. 133 - 139

Опубликована: Май 1, 2005

Purpose The research seeks to extend the notions of utilitarian and hedonic value account for outcomes consumer service encounters. Design/methodology/approach question is examined using a sample Korean restaurant consumers who used structured questionnaire evaluate their dining experience. Structural equations analysis test various hypotheses examine extent which mediates effect environment on customer satisfaction future intentions. Findings Key findings include ability scale value, role functional affective components in shaping patronage intentions relative diagnosticity positive affect. Research limitations/implications There need results diverse range cultures. Practical implications Restaurant managers should place increased emphasis physical as it clearly plays creating building strong relationships. Originality/value use (CSV) – particularly novel context.

Язык: Английский

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Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Journal of Business Research, Год журнала: 1996, Номер 35(3), С. 207 - 215

Опубликована: Март 1, 1996

Язык: Английский

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Consumer self-regulation in a retail environment,

Journal of Retailing, Год журнала: 1995, Номер 71(1), С. 47 - 70

Опубликована: Янв. 1, 1995

Язык: Английский

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