Advances in economics, business and management research/Advances in Economics, Business and Management Research,
Год журнала:
2023,
Номер
unknown, С. 464 - 471
Опубликована: Сен. 25, 2023
The
restaurant
industry
has
increasingly
relied
on
the
development
of
Internet
and
mobile
apps
in
recent
years.Diner
tends
to
make
decisions
based
information
customer
reviews
apps,
while
merchant
also
focuses
improve
quality
service
attract
more
customers.It
is
noteworthy
these
ratings
show
that
consumers
pay
attention
attributes
such
as
environment,
food
variety,
parking
condition
need
for
reservation.These
obvious
tendencies
can
either
serve
positive
factors
restaurants,
or
directly
result
consumer
dissatisfaction
negative
reviews.However,
many
review
limit
rating
a
scale
1-5
with
difference
0.5,
which
not
only
restricts
customers'
ratings,
but
affects
rating's
authenticity.Therefore,
this
paper
will
firstly
explore
influence
different
by
using
regression
analysis
summarize
consumer's
preference
selection
tendency.Secondly,
it
compare
prediction
results
model,
decision
tree
model
random
forest
model.The
shows
effectively
predict
reduce
errors
keeping
MSE
R2
within
reasonable
range,
reflect
real
attitude
towards
restaurants
greater
accuracy.
International Journal of Hospitality Management,
Год журнала:
2024,
Номер
120, С. 103748 - 103748
Опубликована: Апрель 17, 2024
This
study
examined
how
and
why
hospitality
employees'
occupational
self-efficacy
family
support
influence
their
career
commitment
over
time.
Longitudinal
data
was
collected
from
310
employees
at
three
different
points
of
time,
with
a
three-month
lag
between
them,
exploring
the
differences
in
growth
trajectories
early
mid-to-late
career.
Results
modeling
revealed
that
declines
time
for
early-career
but
increases
counterparts.
The
findings
also
indicated
organizational
mediates
relationships
both
between-
within-person
levels.
Furthermore,
time-varying
effect
analysis
captured
significant
changes
magnitude
antecedents
across
stages.
Implications
drawn
are
discussed
researchers
practitioners.
Journal of theoretical and applied electronic commerce research,
Год журнала:
2025,
Номер
20(1), С. 35 - 35
Опубликована: Фев. 25, 2025
Customers’
intentions
to
avoid
a
product
or
service
tend
be
dynamic.
Thus,
this
study
aims
explore
the
influence
of
trajectory
changes
in
customers’
avoidance
after
recovery
on
relationship
strength,
negative
word-of-mouth
(WOM)
intentions,
and
revisit
intentions.
Using
longitudinal
approach
with
three-month
lag
intervals,
we
implement
latent
growth
model
analysis
test
our
proposed
hypotheses.
Our
findings
demonstrate
that
desire
engage
failure
evolves,
but
its
impact
wanes.
As
decreases,
WOM
likewise
decline,
firm
(which,
study,
is
travel
agency)
increase,
thereby
attenuating
an
avoidance-becomes-defection
effect
over
time.
Meanwhile,
strength
initially
grows
then
weakens
recovery.
In
contrast,
slightly
decrease
from
early
mid-stage,
followed
by
increase
late
stage.
Furthermore,
does
not
affect
at
subsequent
phase.
offer
innovative
insights
into
upgrading
customer
perspectives
regarding
We
also
present
managerial
implications
strategies
vary
Tourism Recreation Research,
Год журнала:
2024,
Номер
unknown, С. 1 - 12
Опубликована: Дек. 29, 2024
The
application
of
generative
artificial
intelligence
in
the
tourism
industry
is
deepening
and
playing
a
key
role
enhancing
personalized
services.
However,
there
are
still
significant
gaps
specific
studies
dealing
with
subsequent
impact
on
tourists'
actual
decisions
their
economic
significance.
Based
prospect
theory
social
theory,
this
study
explores
depth
effects
intelligence-generated
content
user-generated
emotions
decision-making
process
under
different
goal
frameworks.
Through
series
two
scenario-based
experiments,
confirmed
previous
research
that
gain-framing
more
effective
stimulating
facilitating
travel
decisions.
In
addition,
further
found
context
use
intelligence,
loss-framing
will
obtain
emotional
arousal
potential
tourists
generation
has
practical
implications
for
management,
highlighting
synergies
collaboration
between
human-generated
tourism.
Designed
to
help
destination
management
organizations
make
informed
judgments
based
accurate
information,
intelligence-based
big
data
analytics
better
meet
preferences
needs
tourists.
Sustainability,
Год журнала:
2023,
Номер
15(10), С. 8385 - 8385
Опубликована: Май 22, 2023
Will
customers
regret
their
loyalty
to
a
hotel
and
look
for
alternatives
if
the
neglects
communicate
with
them?
Empirical
research
on
this
question
is
limited
in
hospitality
literature.
To
accurately
determine
direction
of
future
customer
behavior,
we
investigate
impact
sales
promotions
switching
intention,
demonstrating
that
can
dilute
loyalty.
Using
an
experimental
design
study
(n
=
227)
Korea,
our
findings
indicate
have
no
effect
intention.
In
particular,
find
customers’
paying
membership
more
salient
than
obtaining
free
new
luxury
context,
regardless
absence
or
presence
promotions.
Moreover,
show
VIP
club
members
tend
experience
greater
intentions
online
customers.
The
higher
degree
regret,
sensitive
reactions
are
mixed
promotions,
leading
rapid
increase
among
This
expands
sale
promotion
knowledge
by
offering
ample
evidence
behavior
provides
sustainable
insights
managers
responding
member
demands.
