On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 74, С. 103396 - 103396

Опубликована: Май 1, 2023

Язык: Английский

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Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 75, С. 103439 - 103439

Опубликована: Июнь 19, 2023

Язык: Английский

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Deploying artificial intelligence in services to AID vulnerable consumers

Journal of the Academy of Marketing Science, Год журнала: 2023, Номер 52(5), С. 1431 - 1451

Опубликована: Ноя. 11, 2023

Abstract Despite offering substantial opportunities to tailor services consumers’ wants and needs, artificial intelligence (AI) technologies often come with ethical operational challenges. One salient instance of such challenges emerges when vulnerable consumers, consumers who temporarily or permanently lack resource access control, are unknowingly discriminated against, excluded from the marketplace. By integrating literature on consumer vulnerability, AI for social good, calls rethinking marketing a better world, current work builds framework how leverage detect, serve, empower consumers. Specifically, our AID advocates designing that make more accessible , optimize customer experiences journeys interactively dynamically improve decision-making. Adopting multi-stakeholder perspective, we also discuss respective implications researchers, managers, public policy makers.

Язык: Английский

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Is it beneficial for consumers to ask more questions in Danmaku? The inverted U-shaped effect of information-seeking Danmaku density on e-commerce livestream sales

Electronic Commerce Research, Год журнала: 2025, Номер unknown

Опубликована: Март 9, 2025

Язык: Английский

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Ageing and digital shopping: Measurement and validation of an innovative framework

PLoS ONE, Год журнала: 2025, Номер 20(3), С. e0315125 - e0315125

Опубликована: Март 19, 2025

Senior citizens are the fastest growing demographic in world. Amid an intensification of digitalisation across every sector, evidence suggests older people slow to adopt and use many online tools services. Moreover, despite studies showing differences behaviour compared rest population, established models specifically dedicated explaining their have remained limited. Therefore, based on components UTAUT, we propose a new conceptual model that focuses senior citizens. We introduce four constructs: health needs, place settlement (rural/urban), perceived trust, risk. Data were collected from 320 seniors Russia structural equation modelling was used for data analysis. With cumulative variance 86%, test validation results demonstrate our proposed provides better explanation people’s shopping than original UTAUT model. This important framework future digital behaviours seniors.

Язык: Английский

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Enhancing Elderly Well-Being: Exploring Interactions between Neighborhood-Built Environment and Outdoor Activities in Old Urban Area

Buildings, Год журнала: 2024, Номер 14(9), С. 2845 - 2845

Опубликована: Сен. 10, 2024

China has the world’s largest and fastest-growing elderly population, primarily living in outdated urban residential communities. These aging populations face challenges outdoor activities (OA) quality of life (QoL) due to deteriorating neighborhood-built environments (NBE). While upgrading these is essential for renewal, specific NBE factors affecting OA QoL are not well understood, creating a gap existing research. This study addresses this by investigating how elements influence residents investigates interactions conducting comprehensive literature review, followed questionnaire survey, with data analyzed using factor analysis, correlation regression analysis. The results reveal that supermarkets subways significantly impact physical health older adults. Psychological shaped daily activities, social relationships, self-care ability, roads, hospitals, bus stops further activities. Social relationships largely influenced which impacted grocery markets, subways, parks. Additionally, ability affected leisure as accessibility supermarkets, buses. findings offer valuable insights government-led initiatives aimed at implementing age-friendly retrofitting NBEs, ultimately enhancing population.

Язык: Английский

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Optimising Retail Environments for Older Adults: Insights into Customer Behaviour and Organisational Performance

Administrative Sciences, Год журнала: 2025, Номер 15(4), С. 120 - 120

Опубликована: Март 24, 2025

Retailers have traditionally prioritised younger customers, often overlooking the distinct needs of older consumers. As this demographic grows, it is increasingly important to cater their shopping preferences. This study explores behaviours, needs, and challenges Croatian consumers aged 60+ through qualitative semi-structured interviews. Findings indicate that urban customers in Croatia prioritise quality over price, are brand-loyal yet discerning, balance price consciousness for necessities with willingness spend on desired items. The contributes consumer behaviour theory by highlighting consumers’ selective brand loyalty self-directed decision making. It expands ageing population theories challenging assumptions passive shoppers, emphasising preference informed, purchasing. From a retail strategy perspective, emphasises experience-based retailing, advocating enhanced customer service, clear store navigation, tailored marketing. Practically, our research provides actionable insights retailers optimise enhance operational efficiency, improve profitability. Adapting environments better serve can foster more engaging rewarding experience, benefiting both businesses.

Язык: Английский

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Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters

Journal of Consumer Affairs, Год журнала: 2023, Номер 57(3), С. 1482 - 1522

Опубликована: Апрель 25, 2023

Abstract The authors review the marketing practices likely to make customers feel excluded (ignored or rejected) and analyze potency of retail exclusion in transforming service encounters due infusion artificial intelligence (AI), robots, other new technologies. Synthesizing findings prior studies, propose an integrative theoretical framework for understanding different perspectives, psychological mechanisms, outcomes exclusion, highlight research opportunities two contexts encounters: interpersonal technology‐powered. aims provide implications on proactive strategies minimize adverse effects exclusions promote inclusive customer experiences.

Язык: Английский

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Online grocery shopping intention: Elderly's perspective in Malaysia

Heliyon, Год журнала: 2023, Номер 9(10), С. e20827 - e20827

Опубликована: Окт. 1, 2023

PurposeThis study investigates the factors associated with elderly's intention to use OGS. Building on Technology Acceptance Model, we propose several elderly-specific and functional-ageing constructs related perceived ease of usefulness OGS.MethodsThe questionnaire was distributed physically digitally non-OGS users aged above 60, living in Klang Valley, Malaysia, using a non-probability sampling approach. A total 302 data were analysed PLS structural equation modelling.ResultsThe findings indicate that use, functional ability, life-course events, digital literacy are perception OGS's usefulness, while literacy, technology anxiety, facilitating conditions use.ConclusionThis contributes OGS literature by addressing ageing complexities adoption among elderly population, thereby offering insights for marketers government tailor services provide relevant support.

Язык: Английский

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More is not always better: Examining the drivers of livestream sales from an information overload perspective

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 77, С. 103651 - 103651

Опубликована: Ноя. 30, 2023

Язык: Английский

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