Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 76, С. 103586 - 103586

Опубликована: Окт. 27, 2023

Язык: Английский

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Customer engagement outcomes in mobile applications: Self-congruence as a moderator

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 75, С. 103497 - 103497

Опубликована: Июль 13, 2023

Язык: Английский

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Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 76, С. 103619 - 103619

Опубликована: Ноя. 7, 2023

Язык: Английский

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How Dose Aesthetic Design Affect Continuance Intention in In-Vehicle Infotainment Systems? An Exploratory Study

International Journal of Human-Computer Interaction, Год журнала: 2024, Номер unknown, С. 1 - 16

Опубликована: Янв. 12, 2024

With the digitalization of automobile cabins, in-vehicle infotainment systems play an increasingly pivotal role in vehicles. This study aims to understand how interface aesthetics system affect users' continuance intention systems. Based on a literature review, theoretical model was constructed, encompassing seven latent variables: simplicity, colorfulness, diversity, craftsmanship, functional value, emotional and intention. Analysis 243 valid questionnaires revealed that both values serve as crucial mediators encouraging users continue using system, with quality being core element. Moreover, craftsmanship indirectly by influencing values. These findings underscore need for future designers focus functionality needs, ensure content is concise, engaging, user-friendly, visually polished, thereby enhancing user experience fostering usage.

Язык: Английский

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Business strategic insight: understanding the impact of perceived value and impulsiveness on consumer response in global mobile shopping

Review of International Business and Strategy, Год журнала: 2024, Номер 34(3), С. 341 - 367

Опубликована: Март 12, 2024

Purpose This study aims to contribute the International Business literature by investigating marketing stimuli that drive impulsiveness and perceived value in mobile shopping (MS) platforms their impact on consumer response. Design/methodology/approach uses a sample of 891 MS platform users applies structural equation modeling based stimulus–organism–response consumption theory. Findings The empirical finding revealed rewards, recognition, reviews ratings are most influential factors driving value. In addition, results indicated customized offerings visually appealing experiences were critical affecting state impulsiveness. also highlights negative ubiquitous nature impulse buying behavior, emphasizing importance providing consumers with tools make informed decisions. demonstrates significant positive relationship between impulsiveness, influencing MS. Practical implications reveals generational differences value, which can inform businesses’ strategies. have for managers international firms seeking optimize business Originality/value To best authors’ knowledge, using modeling, this is first conduct comprehensive examination stimuli, platforms. It offers businesses strategic insights identifying recognition as key determinants behavior.

Язык: Английский

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Exploring key drivers for consumers’ willingness to adopt underground logistics systems: uses and gratification theoretical perspective

The International Journal of Logistics Management, Год журнала: 2025, Номер unknown

Опубликована: Фев. 28, 2025

Purpose The underground logistics system (ULS) is noted to be an innovative delivery alternative that confers benefits such as improved efficiency, reduced traffic congestion and better environmental protection for society. Consumer acceptance crucial the widespread application of ULS. Hence, this study aims explore drivers affecting consumers’ willingness adopt ULS anchored on uses gratification theory. Design/methodology/approach An online survey was implemented among 551 Singapore citizens structural equation modeling adopted examine theoretical model. Findings findings suggest most variables (i.e. hedonic gratification, (EPG) social gratification), mediated by perceived well-being conscious attention, have significant effects consumer adoption Moreover, shown in results total effects, perception exerts largest impact ULS, followed EPG, convenience gratification. Originality/value This contributes enriching current research accept providing several practical implications logistic service providers government promote

Язык: Английский

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Tourist’s Length of stay: the perspective of flow experience theory

Cogent Business & Management, Год журнала: 2024, Номер 11(1)

Опубликована: Фев. 8, 2024

This study initiates an investigation into underexplored topic, aiming to understand the mechanism of conceptual elements flow experience theory: enjoyment, control, focus, and clear goals drive tourist’s length stay (LOS). To enhance understanding, this investigates impact destination value love as additional outcomes examines how these variables contribute relationship between LOS. The data in was collected from domestic worldwide tourists visiting various tourist destinations Indonesia using English-language online questionnaire. A variance-based structural equation model (PLS-SEM) is used evaluate each set relationships variables. present identifies that attention, significantly influence stays through flow. Additionally, generates both a meaningful with destination. Moreover, stems value, further contributing exploratory constructs comprehensive model, offering valuable resource for managers increase LOS optimize benefits arrivals.

Язык: Английский

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The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 78, С. 103762 - 103762

Опубликована: Фев. 17, 2024

The literature on retail apps has overlooked i/their potential impact shopping well-being, ii/the underlying mechanisms for this effect, and iii/how such well-being can trigger loyalty in an omnichannel context. To fill gap, we mobilize the self-determination theory and, a first study, show that using app does not increase consumers' sense of autonomy, but competence, thereby enhancing their intention. Using experimental design, second study replicates these findings shows competence triggered by customization leads to greater among people with low technology expertise.

Язык: Английский

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Drivers and outcomes of a shopper-retailer's app relationship

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 81, С. 104002 - 104002

Опубликована: Июль 20, 2024

Drawing on the theory of consumption values, consumer-brand relationship paradigm and "lovemark" notion, reported research offers insights into role retail apps in cultivating meaningful relationships with mobile shoppers. The storyline this is that a strong shopper-retailer's app manifested by respect love, which turn, yield active app-supportive behaviors such as evangelism defense. Both love underpin shoppers' perceptions an array utilitarian- hedonic-laden values derived from shopping apps. Data collected fashion apps' settings lend support to proposed model. App more app's utilitarian-laden whereas values. More specifically, functional epistemic generate respect. Conditional, emotional, social hedonic-charged love. Furthermore, distinct retailer's relational outcomes; while influences defense, has influence evangelism. paper discusses theoretical managerial implications findings directions for future research.

Язык: Английский

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Exploring mobile commerce activities’ impact on retail firm performance

International Journal of Retail & Distribution Management, Год журнала: 2024, Номер unknown

Опубликована: Сен. 10, 2024

Purpose This study explores key dimensions of mobile commerce activities (MCAs), evaluates their impact on firm performance and examines the role as a mediator industry competitive intensity moderator. Design/methodology/approach The qualitative research identified 21 principal retailers’ MCAs. A survey involving 172 retail executives was then conducted to examine structure MCAs impacts performance. Findings Our findings reveal that comprise four dimensions: guidance, connection, in-store conversion relation. These jointly through performance, moderated by competition. Research limitations/implications provides foundational understanding Future should continue explore how these interact. Practical implications Retailers can enhance management MCA investments focussing areas: contact, By customizing prioritizing those strengthen customer relationship within one area, retailers effectively align strategies with specific business context. Originality/value study’s originality lies in identifying empirically testing dimensionality MCAs, emphasizing customer-centric expanding value creation.

Язык: Английский

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