Journal of Marketing Communications, Год журнала: 2025, Номер unknown, С. 1 - 23
Опубликована: Март 27, 2025
Язык: Английский
Journal of Marketing Communications, Год журнала: 2025, Номер unknown, С. 1 - 23
Опубликована: Март 27, 2025
Язык: Английский
Omega, Год журнала: 2024, Номер 128, С. 103129 - 103129
Опубликована: Июнь 5, 2024
Язык: Английский
Процитировано
6Computers & Industrial Engineering, Год журнала: 2024, Номер 197, С. 110560 - 110560
Опубликована: Сен. 10, 2024
Язык: Английский
Процитировано
5Kybernetes, Год журнала: 2025, Номер unknown
Опубликована: Март 24, 2025
Purpose This study aims at revealing discrepancies in characteristics and patient concerns among different online physician platforms. Design/methodology/approach An integrated Latent–Dirichlet Allocation (LDA), backpropagation neural network (BPNN) importance-performance analysis (IPA) text-mining approach is proposed to compare both review ratings contents of reviews across information-driven transaction-driven Findings Approximately 240,000 from platforms were analyzed, 4 insights yielded. First, physicians’ are generally higher less dispersed on than ones. Second, platform exhibit polarity, subjectivity, diversity shorter lengths those Third, offer the most readable content. Fourth, users prioritize efficiency attributes, while gravitate towards interpersonal attributes. Practical implications These findings assist understanding users’ implementing tailored business strategies. Originality/value an LDA-BPNN-IPA method for text mining analysis, categorized into according corresponding characteristics, considering simultaneously analyzing patients’ satisfaction conditions using LDA-IPA approach.
Язык: Английский
Процитировано
0Journal of Marketing Communications, Год журнала: 2025, Номер unknown, С. 1 - 23
Опубликована: Март 27, 2025
Язык: Английский
Процитировано
0