Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103867 - 103867

Опубликована: Апрель 22, 2024

Язык: Английский

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Exploring the impact of generative AI-based technologies on learning performance through self-efficacy, fairness & ethics, creativity, and trust in higher education

Education and Information Technologies, Год журнала: 2024, Номер unknown

Опубликована: Авг. 24, 2024

Язык: Английский

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AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent

International Journal of Hospitality Management, Год журнала: 2025, Номер 126, С. 104106 - 104106

Опубликована: Янв. 18, 2025

Язык: Английский

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Unraveling the dark side of ChatGPT: a moderated mediation model of technology anxiety and technostress

Information Technology and People, Год журнала: 2024, Номер unknown

Опубликована: Май 17, 2024

Purpose Limited knowledge exists regarding the adverse effects of artificial intelligence adoption, including platforms like ChatGPT, on users’ mental well-being. The current research seeks to adopt insight from stressor-strain-outcome paradigm and a moderated mediation model examine how technology anxiety moderates direct indirect relationships between compulsive use technostress, life satisfaction. Design/methodology/approach Drawing data sample 2,602 ChatGPT users in Vietnam, PROCESS macro was approached test model. Findings findings indicate that exhibited substantial positive impact while technostress found have negative influence Moreover, although did not show significant effect, it indirectly impacts satisfaction via technostress. Remarkably, significantly moderate both associations Practical implications Based this research, some practical are provided. Originality/value offers fresh perspective by applying provide empirical evidence relationship thus sheds new light adoption its health.

Язык: Английский

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How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension

Technological Forecasting and Social Change, Год журнала: 2025, Номер 212, С. 123979 - 123979

Опубликована: Янв. 7, 2025

Язык: Английский

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Generative AI inspiration and hotel recommendation acceptance: Does anxiety over lack of transparency matter?

International Journal of Hospitality Management, Год журнала: 2025, Номер 126, С. 104112 - 104112

Опубликована: Янв. 18, 2025

Язык: Английский

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Examining generative AI user addiction from a C-A-C perspective

Technology in Society, Год журнала: 2024, Номер 78, С. 102653 - 102653

Опубликована: Июль 3, 2024

Язык: Английский

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FinTech knowledge as drivers of higher education students’ FinTech entrepreneurial intentions: Insights from stimulus-organism-response theory

The International Journal of Management Education, Год журнала: 2024, Номер 22(3), С. 101027 - 101027

Опубликована: Июль 17, 2024

Язык: Английский

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Assessing the usage of ChatGPT on life satisfaction among higher education students: The moderating role of subjective health

Technology in Society, Год журнала: 2024, Номер 78, С. 102655 - 102655

Опубликована: Июль 9, 2024

Язык: Английский

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Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence

International Journal of Hospitality Management, Год журнала: 2025, Номер 126, С. 103989 - 103989

Опубликована: Янв. 17, 2025

Язык: Английский

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