Revolutionizing retail: The transformative power of service robots on shopping dynamics
Journal of Retailing and Consumer Services,
Год журнала:
2024,
Номер
82, С. 104085 - 104085
Опубликована: Сен. 16, 2024
Язык: Английский
Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework
Journal of Retailing and Consumer Services,
Год журнала:
2024,
Номер
81, С. 104028 - 104028
Опубликована: Авг. 3, 2024
Язык: Английский
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Journal of Retailing and Consumer Services,
Год журнала:
2025,
Номер
84, С. 104254 - 104254
Опубликована: Фев. 12, 2025
Язык: Английский
A Literature Review on the Emerging Trends of AI Applications in E-Retailing: Insights from the Journal of Retailing and Consumer Services
Abant Sosyal Bilimler Dergisi,
Год журнала:
2025,
Номер
25(1), С. 365 - 389
Опубликована: Март 24, 2025
The
use
of
artificial
intelligence
(AI)
in
the
retail
sector
is
steadily
increasing.
This
study
aims
to
reveal
usage
AI
retailing
over
years.
For
thisKoh
purpose,
137
studies
published
Journal
Retailing
and
Consumer
Services
were
analyzed
according
SPAR-4-SLR
protocol.
reviewed
across
four
domains:
publication
year,
consumer
approach,
technology
applied,
theoretical
framework.
Findings
indicate
that
most
2024,
primarily
focusing
on
purchasing
behavior,
extensive
chatbots,
frequent
application
Technology
Acceptance
Model
(TAM)
grounding.
research
distinguishes
itself
by
examining
retailer-consumer
behavior
relationship,
mainly
contributing
current
knowledge
this
area.
Keywords:
AI,
ıntelligence,
retailing,
behaviour
Язык: Английский
Examining the Positive and Negative Effects of Smartness and Humanness in Human‐Robot Interactions
Journal of Consumer Behaviour,
Год журнала:
2025,
Номер
unknown
Опубликована: Апрель 24, 2025
ABSTRACT
This
study
explores
the
positive
and
negative
effects
of
perceived
smartness
humanness
on
consumer
acceptance
service
robotic
agents,
particularly,
regarding
formation
value
creators
such
as
trust
attitude
toward
human–robot
interactions
(HRIs)
well
destructors
stress
emotion.
Data
were
collected
through
a
combination
fieldwork
experimental
methods.
The
first
study,
approach,
was
conducted
in
library
that
deployed
Temi
robot.
Findings
from
show
significant
robot
trust.
Moreover,
partially
mediated
effect
intention
to
use.
second
comprised
an
online
scenario‐based
experiment
designed
extend
findings
Study
1.
validated
creators.
pinpoints
distinctive
factors
impact
robots,
offering
actionable
insights
for
deploying
agents
frontline
settings.
By
prioritizing
design
features
optimize
HRIs,
this
research
bridges
gap
between
theory
practice,
providing
realistic
view
with
robots.
Язык: Английский
Strategizing human-robot role matrix: balancing automation and human touch
Journal of Hospitality Marketing & Management,
Год журнала:
2025,
Номер
unknown, С. 1 - 26
Опубликована: Июнь 2, 2025
Язык: Английский
The Role of Politeness Strategies in Enhancing Guest Satisfaction in the Hospitality Industry
Journal of Policy Research,
Год журнала:
2024,
Номер
10(2), С. 66 - 74
Опубликована: Июнь 1, 2024
Language
plays
a
significant
role
in
hospitality.
Different
politeness
strategies
are
used
to
welcome
the
guests.
This
study
tried
identify
most
common
by
hotel
staff
interactions
with
guests
and
analyze
effectiveness
of
these
different
hospitality
scenarios.
To
conduct
this
qualitative
research
study,
five
already
published
academic
papers
were
selected
using
purposive
sampling
methods
from
Google
Scholar
collect
data.
Semi-structured
interviews
as
data
collection
tools
four
conducted.
The
researcher
found
twelve
positive
that
used,
gave
good
feedback.
concludes
place
value
on
professionalism
exhibited
staff.
recommends
hotels
they
should
prioritize
comprehensive
training
programs
aimed
at
equipping
necessary
skills
knowledge
employ
effectively
their
Язык: Английский
The Optimal Design of Service Contact Point of Convenience Store Based on TRIZ Theory
Modern Management,
Год журнала:
2024,
Номер
14(09), С. 2435 - 2445
Опубликована: Янв. 1, 2024
Язык: Английский
The influence of transparency, anthropomorphism, and positive politeness on chatbots for service recovery in E-health applications
Zuhal ‘Alimul Hadi,
Dinda Adriani Siregar,
Gitan Sahl Tazakha Wijaya
и другие.
Cogent Social Sciences,
Год журнала:
2024,
Номер
10(1)
Опубликована: Ноя. 15, 2024
A
service
failure
occurs
when
a
provider
cannot
meet
user
expectations,
and
to
customer
expectations
can
reduce
satisfaction,
resulting
in
complaints.
Based
on
this,
this
study
aims
analyze
the
influence
of
aspects
chatbots
consumer
forgiveness
that
continuance
intentions
for
recovery
e-health.
We
obtained
quantitative
data
from
questionnaires
filled
out
by
338
respondents
qualitative
interviews
with
30
informants.
The
was
processed
using
covariance-based
structural
equation
model,
while
were
content
analysis
method.
This
shows
anthropomorphism
transparency
chatbot
trustworthiness
two
dimensions
(ability
integrity)
forgiveness.
In
addition,
has
significant
effect
users'
intentions.
Positive
politeness
another
dimension
trustworthiness—benevolence—did
not
significantly
affect
results
are
expected
provide
input
e-health
providers,
especially
developers,
regarding
should
be
present
handling
recovery.
Язык: Английский