Journal of Relationship Marketing,
Год журнала:
2024,
Номер
unknown, С. 1 - 32
Опубликована: Июнь 29, 2024
The
main
goal
of
this
study
is
to
enhance
our
comprehension
client
digital
onboarding
and
its
impact
on
customer
satisfaction
in
the
Indian
banking
industry.
researcher
conducted
investigate
correlation
between
satisfaction,
perceived
value,
experience,
risk,
with
a
specific
emphasis
moderating
influence
risk.
research
findings
are
derived
from
data
collected
sample
1019
recently
employed
individuals
who
willingly
took
part
survey.
We
utilized
SMARTPLS
4
software
(v.4.0.9.6)
for
analysis.
Based
analysis,
it
evident
that
all
path
coefficients
exhibit
positive
statistically
significant
values.
In
addition,
risk
has
both
experience
value.
results
were
supported
by
conducting
simple
slope
analysis
examine
effect.
International Journal of Innovation Science,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 20, 2025
Purpose
Recognizing
the
transformative
impact
of
financial
technology
(Fintech)
and
mobile
wallets
(m-wallets)
on
modern
practices,
this
study
aims
to
explore
complex
dynamics
m-wallet
adoption
in
Bangladesh,
focusing
user
perceptions
autonomy.
By
integrating
self-determination
theory
(SDT)
diffusion
innovation
(DOI)
theory,
authors
propose
a
model
incorporating
constructs
such
as
perceived
security
(PS),
trust
(PT),
compatibility,
ease
use
(EOU),
autonomy
(PFA),
competence
(PFC),
relative
advantage
(RA)
intention-to-use
(IU).
Design/methodology/approach
This
used
survey-based
methodology
gather
data
from
m-wallets
users
Bangladesh.
In
survey,
445
individuals
participated;
393
those
were
deemed
legitimate
chosen
for
study.
Partial
least
squares-structural
equation
modeling
was
investigation.
method
made
sure
that
relationships
between
proposed
model’s
thoroughly
examined.
Findings
The
research
findings
confirm
PFC
significantly
impacts
IU
PFA.
PFA
also
positively
influences
IU.
PS
PT,
which
further
affects
EOU
RA
highlights
importance
PFC,
PS,
PT
driving
m-wallets.
Originality/value
integrates
SDT
DOI
adoption.
It
key
factors,
offering
insights
practical
strategies
Fintech
stakeholders
emerging
markets
enhance
through
literacy,
measures
user-friendly
designs.
Management Decision,
Год журнала:
2025,
Номер
unknown
Опубликована: Март 11, 2025
Purpose
This
article
aims
to
examine
the
pro-poor
innovation
diffusion
models
adopted
by
university
intermediate
organizations
and
their
stakeholders
at
bottom
of
pyramid.
Design/methodology/approach
The
study
employed
a
qualitative
case
approach.
Between
April
2021
May
2022,
60
semi-structured
interviews
were
conducted
online
telephonically.
Findings
identified
various
for
promoting
innovations
through
intermediary
(non-corporate
organizations)
also
identifies
priority
classifies
them
based
on
attributes
they
might
possess.
Practical
implications
Other
developing
economies
can
consider
adopting
model
outlined
in
our
as
potential
working
hypothesis
improve
productivity
quality
life
rural
poor
informal
sector.
Such
studies
advance
understanding
possible
organizational
methods
processes
diffusing
Originality/value
brings
new
perspective
how
non-corporate
organizations,
such
intermediaries,
are
involved
Additionally,
valuable
insights
into
stakeholders’
theory
be
utilized
towards
International Journal of Quality and Service Sciences,
Год журнала:
2024,
Номер
16(3), С. 345 - 371
Опубликована: Июнь 24, 2024
Purpose
The
study
aims
to
investigate
the
factors
influencing
behavioural
intention
of
bottom-of-the-pyramid
(BOP)
consumers
in
developing
economies,
such
as
India,
adopt
mobile
wallets,
drawing
upon
framework
uses
and
gratification
theory.
Furthermore,
also
examines
moderating
effect
gender.
Design/methodology/approach
To
achieve
objective,
primary
data
were
collected
from
a
sample
220
respondents
using
survey
method.
reliability
validity
instrument
demonstrated
through
confirmatory
factor
analysis.
Subsequently,
structural
equation
modelling
(SEM)
was
used
for
hypotheses
testing.
Findings
revealed
that
only
convenience
social
influence
have
positive
significant
on
wallets
whereas,
innovativeness,
trust
compatibility
no
relationship
with
among
BOP
consumers.
Further,
gender
moderates
between
India.
Originality/value
This
contributes
underexplored
area
research
concerning
economy.
It
introduces
novel
approach
by
gratifications
theory
uncover
underlying
motivations
behind
adoption
behaviour.
Financial Innovation,
Год журнала:
2025,
Номер
11(1)
Опубликована: Янв. 27, 2025
Abstract
This
study
presents
an
all-inclusive
analysis
of
the
literature
on
augmentation
financial
inclusion
through
fintech.
Ninety-six
papers
were
selected
from
2951
articles
in
Web
Science,
Scopus,
and
EBSCO
databases.
uses
bibliometric
content
techniques
to
illuminate
underexplored
aspects
fintech’s
impact
inclusion.
Unlike
previous
studies,
this
consolidates
a
significant
amount
by
systematically
contextualizing
theories
viewpoints
fintech
sector.
The
key
findings
include
identification
three
main
research
clusters:
(1)
advent
novel
services,
(2)
transformation
market
landscape,
(3)
roles
stakeholders
ecosystem.
reveals
gaps
existing
research,
such
as
need
for
more
studies
tangible
regulation.
concludes
highlighting
potential
directions
future
emphasizing
importance
policymakers
paying
greater
attention
implications
Asian Journal of Economics and Banking,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 19, 2025
Purpose
This
study
aims
to
identify
the
significant
factors
that
influence
continuation
intention
(CI)
use
a
digital
wallet
in
regions
with
low
technology
infrastructure
and
among
consumers
possessing
levels
of
financial
literacy.
Design/methodology/approach
Data
for
were
collected
from
rural
parts
South
India
295
users.
Co-variance-based
structural
equation
modelling
(SEM)
(CB-SEM)
using
maximum
likelihood
estimation
method
Bayesian
SEM
(BSEM)
approaches
executed
test
independent
variables
on
dependent
variable
ensure
validation
proposed
hypothetical
model.
Findings
The
results
showed
trust,
incentives,
satisfaction
(TS),
facilitating
condition,
performance
expectancy,
effort
habit
hedonic
motivation
significantly
influenced
CI
wallet.
In
addition,
incentives
positively
impact
Research
limitations/implications
present
is
based
samples
literacy
India,
which
limits
generalisation
results.
Practical
implications
provide
impetus
government,
marketers
users
regarding
how
can
be
encouraged
low-adoption
regions.
Originality/value
remains
unique
as
assessment
was
conducted
(rural
India)
extending
Unified
theory
acceptance
2
TS.
A
comparison
arrived
CB-SEM
those
BSEM
ensures
model
found
another
major
methodological
contribution
towards
consumer
behaviour
literature.
Journal of Organizational and End User Computing,
Год журнала:
2025,
Номер
37(1), С. 1 - 38
Опубликована: Июнь 5, 2025
This
study
investigates
the
intellectual
core
of
mobile
payment
(MP)
research
through
citation
analysis,
co-citation
cluster
and
multidimensional
scaling
(MDS),
based
on
111
highly
cited
articles
published
between
January
1996
December
2023
in
Web
Science
(WoS)
database.
The
analysis
reveals
13
knowledge
clusters:
(1)
money,
(2)
trust
banking,
(3)
risk
factors
digital
(4)
service
quality,
(5)
UTAUT-based
decision
frameworks,
(6)
beliefs,
(7)
IT
adoption
decision-making,
(8)
trust,
(9)
perceived
value,
(10)
compatibility,
(11)
relative
advantage,
(12)
social
influence,
(13)
intention
to
use
continued
information
systems.
These
clusters
reflect
evolution
MP
from
foundational
theories
practical,
user-oriented
applications.
By
mapping
key
themes
identifying
influential
directions,
this
offers
valuable
insights
for
scholars
practitioners,
contributing
a
deeper
understanding
field
providing
structured
basis
future
research.
