Journal of Hospitality and Tourism Management, Год журнала: 2024, Номер 59, С. 86 - 101
Опубликована: Апрель 13, 2024
Язык: Английский
Technology in Society, Год журнала: 2023, Номер 75, С. 102370 - 102370
Опубликована: Сен. 11, 2023
In today's academic world, some academicians, researchers and students have begun employing Artificial Intelligence (AI) language models, e.g., ChatGPT, in completing a variety of tasks, including generating ideas, summarising literature, essay writing. However, the use ChatGPT settings is controversial issue, leading to severe concern about integrity AI-assisted cheating, while scholarly communities still lack clear principles on using such innovation academia. Accordingly, this study aims understand motivations driving academics their work, specifically role making up adoption behavior. Based 702 responses retrieved from users ResearchGate Academia.edu, we found that usage positively shaped by time-saving feature, e-word mouth, self-efficacy, self-esteem, perceived stress. contrast, peer influence had negative effect usage. Intriguingly, integrity-moderated interactions time-saving, self-esteem stress are be significantly positive. Therefore, suggest stakeholders, institutions, publishers AI models' programmers, should work together specify necessary guidelines for ethical chatbots research.
Язык: Английский
Процитировано
165
Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 78, С. 103758 - 103758
Опубликована: Фев. 9, 2024
Язык: Английский
Процитировано
64
SSRN Electronic Journal, Год журнала: 2023, Номер unknown
Опубликована: Янв. 1, 2023
The incorporation of ChatGPT and other Large Language Models (LLMs) has transformed the landscape Business Management across various sectors. This research delves into multifaceted roles these advanced AI technologies play in optimizing different aspects business management. facilitates smooth communication, automates customer support, generates leads, offers personalized experiences, enhancing relationship management from relations to market analysis. Additionally, financial analysis forecasting, LLMs assist businesses interpreting data, enabling data-driven decision-making precise planning. study explores challenges faced by when integrating areas Ethical concerns, such as data privacy algorithmic biases, necessitate careful consideration, urging maintain transparency fairness their AI-driven interactions. Moreover, human resource management, aid talent acquisition, employee training, performance analysis, revolutionizing HR processes. Furthermore, investigates transformative potential similar fostering innovation creativity within By automating routine tasks supply chain logistics, employees can concentrate on strategic planning innovation, thereby operational efficiency competitiveness. highlights significant impact diverse fields While emphasizing benefits, it underscores importance for navigate challenges, promote ethical practices, empower workforce fully utilize an ever-evolving landscape.
Язык: Английский
Процитировано
50
Journal of Travel Research, Год журнала: 2023, Номер unknown
Опубликована: Ноя. 29, 2023
This study investigates how inaccurate information provided by ChatGPT impacts travelers’ acceptance of recommendations. Six experiments were conducted based on the accessibility-diagnosticity framework. These examined moderating role prominence and type incorrect their effects decision-making. The results show that participants perceived more accuracy trustworthiness, leading to stronger intentions visit when was absent. However, there a decline in present prominent or same domain. effect diminished multiple domains involved focused initial task. research highlights both are boundary conditions provides insights into AI applications tourism. Furthermore, it offers practical implications for online travel agencies terms user interface experience design planning.
Язык: Английский
Процитировано
45
International Journal of Human-Computer Interaction, Год журнала: 2024, Номер unknown, С. 1 - 15
Опубликована: Фев. 22, 2024
In the rapidly evolving landscape of technology, emergence Chat Generative Pre-trained Transformer (ChatGPT) marks a pivotal milestone in realm Artificial Intelligence (AI). However, little research has reported predictors people's intentions to use ChatGPT. This pioneering study empirically examines user adoption through lens Technology Acceptance Model (TAM) using convenience sampling method. The surveyed 784 ChatGPT users China, whom 58.93% were males. results have revealed several key findings: (1) perceived usefulness, ease use, behavioral intention, and behavior positively correlated with each other; (2) intention acted as mediating factor relationship between usefulness behavior, well behavior; (3) played chain-mediated role (4) exhibited greater strength among females compared males; (5) association was found be stronger urban comparison their rural counterparts; (6) connections observed individuals higher educational backgrounds relative those lower backgrounds. These findings provide crucial nuanced insights advance practical application ChatGPT, emphasizing need for enhanced usability use. this exclusively captured usage behaviors within Chinese base. Future investigations could encompass diverse demographics across multiple countries, enabling cross-cultural comparisons.
Язык: Английский
Процитировано
41
Expert Systems with Applications, Год журнала: 2024, Номер 246, С. 123224 - 123224
Опубликована: Янв. 19, 2024
Язык: Английский
Процитировано
33
Journal of Open Innovation Technology Market and Complexity, Год журнала: 2024, Номер 10(1), С. 100216 - 100216
Опубликована: Янв. 20, 2024
As open innovation and Artificial Intelligence (AI) become more prevalent in financial institutions, early adoption of Chatbots will have a competitive advantage. However, ChatGPT is still less common the sector than other industries. This study attempts to understand bankers' perceptions towards using ChatGPT. Towards this, employed an exploratory sequential mixed-methods approach. Eventually, 10 bank professionals participated preliminary semi-structured interviews gain insight into their perceptions. Sequentially, cross-sectionally examined identified factors among 368 bankers triangulate framework with empirical evidence. The Thematic Content Analysis (TCA) analysis seven new related use ChatGPT, which were primarily validated PLS-SEM assessments. results showed positive effect performance expectancy, social influence, facilitating conditions, awareness, innovativeness, system quality on usage negative technology self-efficacy IT features. Intriguingly, moderating effects central support positively confirmed for innovativeness but relationship between self-efficacy, intention. offers highly predictive model contemplating applicability extended UTAUT explain banking sector. Accordingly, we suggest that decision-makers should emphasize improving individual attributes human capital AI quality, as well working closely government-powered authorities would facilitate diffusion process
Язык: Английский
Процитировано
19
Technology in Society, Год журнала: 2024, Номер 76, С. 102454 - 102454
Опубликована: Янв. 2, 2024
Язык: Английский
Процитировано
18
SSRN Electronic Journal, Год журнала: 2023, Номер unknown
Опубликована: Янв. 1, 2023
The integration of generative artificial intelligence (AI) systems, such as ChatGPT, into Human Resource Management (HRM) has marked the beginning a groundbreaking era in innovative workforce management and employee engagement. This research investigates pivotal role played by ChatGPT analogous AI technologies HRM, underscoring their significance realms recruitment, training, organizational communication. Leveraging natural language processing abilities, these systems streamline recruitment process, ensuring unbiased candidate selection enhancing overall efficiency HR departments. Moreover, training development initiatives, facilitates tailored learning experiences, adjusting content to meet individual needs, thereby fostering skill enhancement professional growth. Nevertheless, widespread adoption HRM is not without its challenges. Ethical concerns, data privacy algorithmic bias, necessitate thorough examination prevent discriminatory practices guarantee equitable treatment employees. Additionally, requirement for continuous monitoring refinement algorithms align with evolving cultures goals presents significant hurdle. striking harmonious balance between AI-driven automation human intervention imperative preserve touch processes, safeguarding empathetic intuitive elements that are essential effective management. delves complex dynamics, shedding light on transformative potential akin while also emphasizing need vigilance strategic planning address associated Through an exhaustive analysis real-world case studies ethical frameworks, this study offers valuable insights professionals, policymakers, researchers endeavoring navigate intricate landscape AI-powered HRM.
Язык: Английский
Процитировано
28
Advances in information security, privacy, and ethics book series, Год журнала: 2024, Номер unknown, С. 100 - 126
Опубликована: Апрель 9, 2024
This chapter summarizes the function that artificial intelligence, especially ChatGPT, plays in providing help to customers hotel business. Implementing AI-driven solutions radically altered how hotels and other businesses hospitality industry communicated with their customers. Chatbots driven by AI models such as ChatGPT were used address regular inquiries services. These chatbots helped around clock, individualized recommendations, supported several languages communicate Integration previously installed management systems ongoing development response patrons' comments standard operating procedures hospitality. However, it was noted deliver unique experiences for guests, still necessary strike a balance between human interaction. The information presented this implies intelligence will play an increasingly important role customer service within industry; nonetheless, interaction always be indispensable.
Язык: Английский
Процитировано
11