Sustainability and Quality Management in Healthcare During COVID-19 DOI Open Access
Lillian Y. Fok, Yun-Chen Morgan, Susan M. L. Zee

и другие.

Journal of Applied Business and Economics, Год журнала: 2022, Номер 24(4)

Опубликована: Авг. 14, 2022

This study aims to examine the relationships between healthcare organizations’ sustainability performance and 1) green practices, 2) organizational culture, 3) quality management practices. We proposed a conceptual model of formulated three hypotheses. The findings showed that initiatives practices affect performance, specifically social environmental performance. did not support contribution role culture on provides important strategic guidance for professionals who work balance implementation corporate triple bottom line dimensions results positive outcomes can be achieved when organizations commit issues strategically invest in cost-efficient eco-friendly initiatives.

Язык: Английский

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy DOI Creative Commons
Angelo Bonfanti, Chiara Rossato, Vania Vigolo

и другие.

British Food Journal, Год журнала: 2023, Номер 125(13), С. 164 - 182

Опубликована: Фев. 2, 2023

Purpose Since the outbreak of Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, examine their content suggest management strategies meet these expectations. Design/methodology/approach Adopting a qualitative method, four focus groups were conducted amongst Italian users OFODSs. Findings The results reveal three dimensions expectations, each comprising two categories that can be set along continuum: (1) basicness (ranging from implicit explicit), (2) accuracy fuzzy precise) (3) attainability realistic unrealistic). Content may refer technical, social, economic, legal technological aspects. To customer following are suggested: reassurance, flexibility, continuous improvement, education, adaptation customers' requirements monitoring exceptions. Practical implications provides specific activities in which could invest enact emerged analysis. Originality/value paper proposes new classification framework for improving OFODS by managing

Язык: Английский

Процитировано

21
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance DOI
Rohit Raj, Vimal Kumar, Gülin İdil Sönmeztürk Bolatan

и другие.

Total Quality Management & Business Excellence, Год журнала: 2024, Номер 35(7-8), С. 784 - 813

Опубликована: Апрель 15, 2024

A digital orientation in TQM performance brings about numerous advantages, including data-driven decision-making, enhanced efficiency, flexibility, improved customer experience, continuous improvement, effective communication, competitive advantage, and stimulated innovation. This research focuses on bridging the knowledge gap by exploring connection between organizational antecedents of orientation, considering lack empirical this domain. Using data gathered from surveys 310 small to medium-sized IT companies India, study evaluates a novel conceptual framework through structural equation modeling (SEM) analysis employing partial least squares (PLS) technique. The results underscore importance for businesses seize opportunity presented technologies ongoing trend digitalization their industries. involves committing adopting these technologies, taking into account maturity intensity, enhancing capabilities foster resourcefulness creativity, thereby improving performance. By providing deeper understanding pertinent how they should be strategically deployed within organizations, contributes body digital-oriented solutions. findings reveal positive impact maturity, ecosystem transformation Additionally, it is demonstrated that relationship capability mediated transformation.

Язык: Английский

Процитировано

5
Economic Disruptions, Entrepreneurial Opportunities, and the Wine Country of Northern California DOI Creative Commons

Bethany A. Davidson,

Janice A. Black,

Wendy Cagle

и другие.

Wine Business Journal, Год журнала: 2025, Номер unknown

Опубликована: Фев. 4, 2025

The global COVID-19 pandemic initially devastated the economy, particularly impacting tourism and service sectors, along with causing supply chain shortages. Even wine industry, vital for U.S. sector, faced significant strain. While California’s industry suffered severely, it began rebounding in 2022 is expected to continue recovering after 2024. Our research aims understand if pandemic-induced economic disruptions, coupled shifting work vacation trends, aided country’s recovery local entrepreneurship efforts through case studies of counties Northern California. Contrary expectations, all three northern California experienced population declines by 2024, undermining notion country status mitigating loss. Despite this, exhibited robust growth domestic visitors, rebound percentages ranging from 13% over 100%, indicating a rapid recovery. For instance, Sonoma County surpassed Napa overall spending 2023, Mendocino also showing signs recovery, nearing pre-pandemic levels 2023. We acknowledge context-bound nature our study research. It was conducted renowned their so we urge readers consider applicability findings other regions industries before extending results additional areas. This context bounded leads avenues future such as examining different areas California, or states nations.

Язык: Английский

Процитировано

0
A systematic literature review of vehicle-to-everything in communication, computation and service scenarios DOI

Shengnan Lv,

Yong Qin, Weidong Gan

и другие.

International Journal of General Systems, Год журнала: 2024, Номер 53(7-8), С. 1042 - 1072

Опубликована: Май 2, 2024

The notion of vehicle-to-everything (V2X) has been adopted and developed in a host application scenarios due to its wide compatibility with intelligent transport, smart city or other relevant concepts since it was set forth. Narrative reviews for specific V2X, such as vehicle-to-vehicle (V2V), vehicle-to-infrastructure (V2I), vehicle-to-grid (V2G), rather than comprehensive review cannot provide reference broader V2X. Therefore, this study first investigates the knowledge landscape V2X publications by bibliometric analysis portray theme evolution outline research. Then, applications are then summarized into communication, computation, service scenarios, their forms, supporting technologies, challenges reviewed. relationships synergistic development various also discussed. This holistic insight is necessary help researchers connect sub-concepts

Язык: Английский

Процитировано

3
Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention DOI
Chih‐Hsing Liu,

Sheng-Fang Chou,

Ho Tran Vu

и другие.

Total Quality Management & Business Excellence, Год журнала: 2024, Номер 35(13-14), С. 1509 - 1541

Опубликована: Июль 9, 2024

This study explores the impact of distinct characteristics theme restaurants on service quality and behavioral intentions. As unique attributes themed continue to gain in popularity, this gathered data from a face-to-face survey 776 diners who visited various across different regions Taiwan. The validated evaluation customers' quality, affective experience, sensory entertainment relation intention within proposed conceptual model, which was then tested using covariance-based structural equation modeling (CB-SEM) analysis. findings reveal that experiences, perception experience mediate between intention. Furthermore, underscores servicescape acts as moderating factor influencing associations thereby reinforcing links study's robustness is confirmed by implementing alternative models. final section discusses both theoretical managerial implications derived these outcomes.

Язык: Английский

Процитировано

3
Customer purchase prediction in B2C e-business: A systematic review and future research agenda DOI

Shuixia Chen,

Zeshui Xu,

Duo Xu

и другие.

Expert Systems with Applications, Год журнала: 2024, Номер 252, С. 124261 - 124261

Опубликована: Май 16, 2024

Язык: Английский

Процитировано

2
Gangguan Digital dan Transformasi Ekonomi: Menganalisis Dampak E-commerce terhadap Industri Tradisional DOI Creative Commons

Dhety Chusumastuti,

Christine Riani Elisabeth,

Nurali Nurali

и другие.

Jurnal Ekonomi dan Kewirausahaan West Science, Год журнала: 2023, Номер 1(03), С. 173 - 185

Опубликована: Июль 31, 2023

Disrupsi digital yang didorong oleh kemajuan teknologi pesat telah merevolusi lanskap bisnis global, dengan e-commerce memainkan peran penting dalam membentuk kembali industri tradisional. Penelitian ini melakukan analisis bibliometrik komprehensif untuk mendapatkan wawasan tentang dampak terhadap tradisional dan implikasinya transformasi ekonomi. Dengan menggunakan VOSviewer, sebuah perangkat lunak canggih visualisasi bibliometrik, penelitian mengkaji pola publikasi, jaringan kepengarangan bersama, kutipan kemunculan bersama kata kunci literatur akademis terkait Analisis mengungkapkan paling sering muncul, publikasi berpengaruh, kolaboratif, tema utama di bidang ini. Hasilnya menyoroti sentral teknologi, inovasi, pendidikan, pengetahuan, investasi konteks digital. juga mengidentifikasi topik-topik sedang berkembang seperti perdagangan digital, ekonomi sirkular, blockchain, memerlukan investigasi lebih lanjut. Temuan memberikan berharga bagi para pembuat kebijakan, bisnis, peneliti ketika mereka menghadapi tantangan memanfaatkan peluang dihadirkan disrupsi

Процитировано

5
Tech-Business Analytics in Tertiary Industry Sector DOI
Sachin Kumar,

Krishna Prasad K,

P. S. Aithal

и другие.

SSRN Electronic Journal, Год журнала: 2024, Номер unknown

Опубликована: Янв. 1, 2024

Purpose: Tech-business analytics play a crucial role in the tertiary industry sector by enabling data-driven decision-making and providing analytical insights to enhance customer experiences, improve operational performance, drive corporate growth. This sector, which includes industries such as healthcare, finance, education, professional services, benefits from tech-business through analysis of vast data sets like patient records, financial transactions, student interactions. By identifying patterns, trends, within these sets, businesses can make more informed decisions.Design/Methodology/Approach: The employs an organized, iterative approach analytics, involves defining business issues, collecting cleansing data, analysing this interpreting results, communicating findings stakeholders. Through process, are empowered decisions that support their growth development.Findings/Result: report talks about how Tech Business Analytics Tertiary Industry Sector will have controlled expansion itself its evolution point.Originality/Value: A description varies tech sector. For technical purposes, there is also generic architecture examines 30 recently published research projects.

Язык: Английский

Процитировано

1
Is S(He) My Friend or Servant: Exploring Customers’ Attitudes Toward Anthropomorphic Voice Assistants DOI
Meena Gupta, Komal Nagar

Services Marketing Quarterly, Год журнала: 2024, Номер unknown, С. 1 - 28

Опубликована: Ноя. 14, 2024

Voice Assistants (VAs), driven by Artificial Intelligence (AI), are gaining prominence and becoming increasingly relevant in various domains. Their distinctiveness lies the incorporation of human-like attributes, setting them apart from conventional technologies firmly situating within domain Anthropomorphic Technologies (AT). This study aimed to comprehensively examine impact customers' gender, gender Assistant (AVA), kind relationship customers perceived form with AVA on attitudes toward using an experimental design.

Язык: Английский

Процитировано

1
Assessment of financial health of service sector companies in the Central European region DOI Creative Commons
Vojtěch Bartoš, Marek Vochоzka, Kateřina Škopková

и другие.

Journal of Entrepreneurship and Sustainability Issues, Год журнала: 2022, Номер 10(2), С. 375 - 393

Опубликована: Дек. 1, 2022

The objective was to evaluate the financial development of service sector affected by anti-pandemic measures against COVID-19, and propose a strategy for sector´s further development.To fulfil objective, following indicators were used: return on assets (or total capital), equity, sales, share sales per employee, cash liquidity, current liquidity liquidity.Overall, in Central Europe can be assessed as being good economic shape.In terms profitability indicators, companies are above EU average.All summarized quite briefly.In near future, Czech Republic must address stabilization (which is extremely volatile).Close attention also drawn labour productivity, which half European Union average.Finally yet importantly, it evident that use too many fixed assets.Slovakia, Hungary Poland considered stable countries not harmed COVID-19 pandemic, or able quickly eliminate consequences.They thus focus overall improvement health sustainable development.Germany, particularly Austria, found at top group.Companies very stable, well average compared EU.However, certain degree caution observed relation them.They advised reduce companies, nowadays works indicators.

Язык: Английский

Процитировано

6