Unlocking repurchase intentions in e-commerce platforms: the impact of e-service quality and gender
Cogent Business & Management,
Год журнала:
2025,
Номер
12(1)
Опубликована: Фев. 28, 2025
Язык: Английский
EXPERIÊNCIA DO CONSUMIDOR EM SERVIÇOS DE FAST FOOD: IMPACTO NAS DECISÕES DE COMPRAS NAS PLATAFORMAS DIGITAIS
Alessandra Micaele Souza Silva,
Emanuela Ferry de Oliveira Moreira
Revista Contemporânea,
Год журнала:
2025,
Номер
5(2), С. e7390 - e7390
Опубликована: Фев. 3, 2025
No
presente
estudo
investigou-se
a
percepção
dos
consumidores
de
serviços
fast
food
em
relação
aos
atendimentos
prestados,
entre
os
quais
como
qualidade
e
satisfação
do
cliente,
esses
condicionantes
influenciam
lealdade
propensão
à
recompra
plataformas
delivery.
Foi
utilizada
uma
abordagem
exploratória
qualitativa,
embasada
revisão
bibliográfica,
para
identificar
fatores
que
afetam
as
decisões
compra
propor
recomendações
aprimorar
o
atendimento
ao
consumidor
nesse
ramo.
A
pesquisa
aponta
buscam
conveniência
praticidade
usar
digitais,
elementos
alimentos,
eficiência
no
atendimento,
um
bom
suporte
cliente
são
fundamentais
garantir
experiência
satisfatória.
O
destaca
positiva
desses
aspectos
fortalece
fidelidade
favorece
ótima
recomendações.
How robotics, processing techniques, food delivery apps and data technology enhance consumer choices
Elsevier eBooks,
Год журнала:
2025,
Номер
unknown
Опубликована: Янв. 1, 2025
Язык: Английский
Investigating the Impact of the Quality of User Experience on Customer Satisfaction in the Online Food Delivery Sector of Brunei Darussalam
Advances in multimedia and interactive technologies book series,
Год журнала:
2025,
Номер
unknown, С. 317 - 344
Опубликована: Янв. 17, 2025
The
online
food
delivery
service
sector
in
Brunei
Darussalam
has
been
growing
from
strength
to
the
wake
of
COVID-19,
fostered
by
a
national
vision
for
digital
transformation.
There
are
five
components
quality
user
experience
that
have
identified
delivery:
user-friendliness,
speed
response,
reliability
and
consistency,
attractiveness
graphics,
review
feedback
mechanism.
This
study
explores
proposition
impact
on
customer
satisfaction
is
mediated
translated
through
overall
experience.
However,
authors
find
three
convenience
factors
significant
bearing
experience,
cascading
ultimately
into
satisfaction,
which
user-friendliness
ease
use,
response.
Язык: Английский
Examining the enablers of street food attachment: an integrated attachment-SOR perspective
Journal of Foodservice Business Research,
Год журнала:
2024,
Номер
unknown, С. 1 - 21
Опубликована: Июнь 25, 2024
COVID-19-induced
lockdowns
and
movement
restrictions
led
to
individuals'
limited
recall
of
street
food
memories.
Against
this
backdrop,
the
current
study
explores
enabler
role
perceived
scare
COVID-19
on
attachment
its
contribution
recommending
revisiting
intention.
A
prominent
is
evaluation
moderating
price
fairness,
authenticity,
vendor
hygiene
practices,
income.
The
proposed
model
validated
with
perceptual
responses
gathered
from
two
destinations
viz.
India
Middle
East
analyzed
partial
least
squares.
Results
showed
that
does
significantly
enhance
one's
associated
food.
Moreover,
an
individual's
revisit
recommendation
intention
in
new
normal.
Furthermore,
results
contingent
effects
vendor's
practice,
income
have
a
positive
moderation
relationship
between
attachment.
one
few
studies
normal
for
developing
countries
like
East.
implications
relevance
businesses
small
business
owners
Asian
countries.
Язык: Английский
Investigating the factors influencing customer loyalty and the mediating effect of customer satisfaction in online food delivery services: empirical evidence from an emerging market
Cogent Business & Management,
Год журнала:
2024,
Номер
11(1)
Опубликована: Ноя. 22, 2024
Язык: Английский
Digital Food Delivery: Leveraging Brand Reputation for Worker Engagement
Опубликована: Янв. 1, 2024
This
study
empirically
examines
the
association
between
digital
food
delivery
and
work
engagement
of
gig
workers.
Furthermore,
explores
impact
brand
reputation
as
a
moderator
on
relationship
workers'
engagement.
The
survey
questionnaire
was
used
to
collect
data
from
354
workers
in
industry,
primarily
metropolitan
areas.
In
this
study,
two-step
approach
employed
analyze
variables.
Initially,
theoretical
model
developed
based
strategic
paradigm
found
literature.
Subsequently,
structural
equation
analysis
performed
identify
significant
associations
results
demonstrated
positive
Additionally,
moderating
effect
observed,
with
more
substantial
seen
among
by
brands
strong
reputation.
These
findings
suggest
that
platforms
should
prioritize
improving
enhance
their
job
satisfaction,
motivation,
performance.
Finally,
discussed
implications
recommendations
for
future
research.
Язык: Английский
Leveraging brand reputation for job engagement in the digital food delivery context
Acta Psychologica,
Год журнала:
2024,
Номер
251, С. 104615 - 104615
Опубликована: Ноя. 1, 2024
Язык: Английский
Explanatory factors for the purchase of local food in a context of global environmental and economic uncertainty: An application of the stimulus-organism-response model
Cleaner and Responsible Consumption,
Год журнала:
2024,
Номер
unknown, С. 100249 - 100249
Опубликована: Дек. 1, 2024
Язык: Английский