Unlocking repurchase intentions in e-commerce platforms: the impact of e-service quality and gender

Cogent Business & Management, Journal Year: 2025, Volume and Issue: 12(1)

Published: Feb. 28, 2025

Language: Английский

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EXPERIÊNCIA DO CONSUMIDOR EM SERVIÇOS DE FAST FOOD: IMPACTO NAS DECISÕES DE COMPRAS NAS PLATAFORMAS DIGITAIS

Revista Contemporânea, Journal Year: 2025, Volume and Issue: 5(2), P. e7390 - e7390

Published: Feb. 3, 2025

No presente estudo investigou-se a percepção dos consumidores de serviços fast food em relação aos atendimentos prestados, entre os quais como qualidade e satisfação do cliente, esses condicionantes influenciam lealdade propensão à recompra plataformas delivery. Foi utilizada uma abordagem exploratória qualitativa, embasada revisão bibliográfica, para identificar fatores que afetam as decisões compra propor recomendações aprimorar o atendimento ao consumidor nesse ramo. A pesquisa aponta buscam conveniência praticidade usar digitais, elementos alimentos, eficiência no atendimento, um bom suporte cliente são fundamentais garantir experiência satisfatória. O destaca positiva desses aspectos fortalece fidelidade favorece ótima recomendações.

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How robotics, processing techniques, food delivery apps and data technology enhance consumer choices

Elsevier eBooks, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 1, 2025

Language: Английский

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Investigating the Impact of the Quality of User Experience on Customer Satisfaction in the Online Food Delivery Sector of Brunei Darussalam

Advances in multimedia and interactive technologies book series, Journal Year: 2025, Volume and Issue: unknown, P. 317 - 344

Published: Jan. 17, 2025

The online food delivery service sector in Brunei Darussalam has been growing from strength to the wake of COVID-19, fostered by a national vision for digital transformation. There are five components quality user experience that have identified delivery: user-friendliness, speed response, reliability and consistency, attractiveness graphics, review feedback mechanism. This study explores proposition impact on customer satisfaction is mediated translated through overall experience. However, authors find three convenience factors significant bearing experience, cascading ultimately into satisfaction, which user-friendliness ease use, response.

Language: Английский

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Examining the enablers of street food attachment: an integrated attachment-SOR perspective

Journal of Foodservice Business Research, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 21

Published: June 25, 2024

COVID-19-induced lockdowns and movement restrictions led to individuals' limited recall of street food memories. Against this backdrop, the current study explores enabler role perceived scare COVID-19 on attachment its contribution recommending revisiting intention. A prominent is evaluation moderating price fairness, authenticity, vendor hygiene practices, income. The proposed model validated with perceptual responses gathered from two destinations viz. India Middle East analyzed partial least squares. Results showed that does significantly enhance one's associated food. Moreover, an individual's revisit recommendation intention in new normal. Furthermore, results contingent effects vendor's practice, income have a positive moderation relationship between attachment. one few studies normal for developing countries like East. implications relevance businesses small business owners Asian countries.

Language: Английский

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Investigating the factors influencing customer loyalty and the mediating effect of customer satisfaction in online food delivery services: empirical evidence from an emerging market

Cogent Business & Management, Journal Year: 2024, Volume and Issue: 11(1)

Published: Nov. 22, 2024

Language: Английский

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Digital Food Delivery: Leveraging Brand Reputation for Worker Engagement

Published: Jan. 1, 2024

This study empirically examines the association between digital food delivery and work engagement of gig workers. Furthermore, explores impact brand reputation as a moderator on relationship workers' engagement. The survey questionnaire was used to collect data from 354 workers in industry, primarily metropolitan areas. In this study, two-step approach employed analyze variables. Initially, theoretical model developed based strategic paradigm found literature. Subsequently, structural equation analysis performed identify significant associations results demonstrated positive Additionally, moderating effect observed, with more substantial seen among by brands strong reputation. These findings suggest that platforms should prioritize improving enhance their job satisfaction, motivation, performance. Finally, discussed implications recommendations for future research.

Language: Английский

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Leveraging brand reputation for job engagement in the digital food delivery context

Acta Psychologica, Journal Year: 2024, Volume and Issue: 251, P. 104615 - 104615

Published: Nov. 1, 2024

Language: Английский

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Explanatory factors for the purchase of local food in a context of global environmental and economic uncertainty: An application of the stimulus-organism-response model

Cleaner and Responsible Consumption, Journal Year: 2024, Volume and Issue: unknown, P. 100249 - 100249

Published: Dec. 1, 2024

Language: Английский

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