Administrative Burden in Citizen–State Interactions: A Systematic Literature Review

Journal of Public Administration Research and Theory, Год журнала: 2023, Номер 34(2), С. 180 - 195

Опубликована: Окт. 3, 2023

Abstract Based on a systematic review of 119 articles and working papers, we provide an overview how administrative burdens in citizen–state interactions have been studied since the inception research agenda 2012. We develop new comprehensive model key concepts framework are related, assess evidence causal relationships proposed by model, discuss where more is needed. Empirical supports conventional claims that consequential, distributive, constructed. However, literature has moved further (1) demonstrating factors such as frontline service delivery government communication influence experiences burdens; (2) highlighting beyond ideology constructions (3) introducing burden tolerance concept; (4) illustrating policymakers’ members publics’ tolerance. review, propose for future research. call studies linking to outcomes democratic behavior take-up, connecting actual state actions. Moreover, argue should use qualitative methods explore nature from perspective citizens, rely experimental establish links between actions burden, compare across contexts. Further, empirical examine tradeoffs legitimacy actors outside interaction may burden.

Язык: Английский

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Health in citizen‐state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take‐up

Public Administration Review, Год журнала: 2022, Номер 83(2), С. 385 - 400

Опубликована: Окт. 25, 2022

Abstract Public services represent a key means by which societies seek to reduce inequalities. However, some people may experience administrative procedures as more burdensome than others, creating inequality within programs intended be equity‐enhancing. Prior work has found human capital (e.g., education and conditions like scarcity) affect burden take‐up. We build on this examining the role of health in form attention disorders, pain, anxiety, depression context tax reporting Denmark college financial aid Oklahoma, USA. Across cases, disorders pain are associated with experiences case, they reduced take‐up well. Individuals suffering from multiple problems have most negative lowest The results suggest that extra support needed for order inequities outcomes.

Язык: Английский

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The effect of administrative burden on state safety‐net participation: Evidence from food assistance, cash assistance, and Medicaid

Public Administration Review, Год журнала: 2022, Номер 83(2), С. 367 - 384

Опубликована: Май 18, 2022

Abstract Administrative burden in social welfare programs is increasingly recognized as a barrier to eligible individuals' access their legally entitled benefits. Using composite indices of administrative rules for three major safety‐net (Temporary Assistance Needy Families, Supplemental Nutrition Program, and Medicaid) that vary the degree type costs conferred on claimants across states between 2000 2016, we examine effect rule program participation using two‐way fixed effects models. We find each contained numerous confer high learning compliance costs, psychological lesser extent, though varying degrees. Reducing associated with burdensome was higher inclusivity programs, relaxing some contributing more than others. Rules automate enrollment/renewal, link eligibility other reduce asset tests seem especially promising. Easing can increase services which are entitled.

Язык: Английский

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Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital

Public Administration Review, Год журнала: 2022, Номер 82(4), С. 671 - 681

Опубликована: Янв. 21, 2022

Abstract A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued citizens' generic human capital may influence severity of these experiences. In this article, we argue a specific form to programs—administrative literacy—affects psychological costs recipients are facing. Specifically, propose literacy positively associated autonomy maintenance face burdensome rules, and negatively stress. doing so, investigate theoretically founded differentiation costs. We test propositions using structural equation modeling on unique survey 915 unemployment insurance Denmark. The findings support our arguments, suggesting accumulation or training program‐specific help cope strains .

Язык: Английский

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Exploring the relationship of administrative burden with doctors’ motivation and patients’ experience of care: Evidence from primary healthcare in Catalonia

International Review of Administrative Sciences, Год журнала: 2025, Номер unknown

Опубликована: Янв. 9, 2025

Administrative burden (AB) focuses on citizens’ subjective experiences upon facing administrative tasks as potential public policy beneficiaries. This paper examines the AB experienced by professionals in healthcare, this case, general practitioners (GPs). After distinguishing between red tape and AB, we test whether onerous experience of following guidelines procedures is associated with their intrinsic motivation (IM) and, indirectly, patient (PE). We base our analysis surveys GPs PE satisfaction Catalonia. Using structural equation modelling, study confirms a negative association doctors’ IM significant but smaller direct mediated relationship PE. Efforts to increase professionals’ performance through standardization may service quality. shows importance considering medical patients. Points for underscores that although health authorities aim improve standardization, often increases employees strong professional identities, demotivating them worsening care experiences. Practitioners managers should consider not only primary objectives rules also how they shape individual experiences, given impact overall organizational performance.

Язык: Английский

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‘I don’t know nothing about that’: How “learning costs” undermine COVID-related efforts to make SNAP and WIC more accessible

Administration & Society, Год журнала: 2022, Номер 54(10), С. 1902 - 1930

Опубликована: Фев. 24, 2022

Scholars have focused on administrative burden or the costs of claiming public benefits. Learning, psychological, and compliance can discourage program participation benefit redemption. Using 60 in-depth qualitative interviews with participants SNAP WIC programs, we offer thick descriptions how beneficiaries experience compliance, learning, redemption costs—a subset learning regarding to redeem benefits—amidst COVID-19 policy changes. Although changes were poised reduce ease conditions that create in each program, prevented many from experiencing benefits these transformations.

Язык: Английский

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Improving Delivery of the Social Safety Net: The Role of Stigma

Journal of Public Administration Research and Theory, Год журнала: 2023, Номер 34(2), С. 270 - 283

Опубликована: Сен. 22, 2023

Abstract Many low-income households in the United States miss out on social safety net benefits because of information, compliance, and psychological costs associated with take-up government assistance. Yet, empirical evidence impact learning take-up, how to reduce them, is mixed. Leaning an administrative burden framework, this article measures role reducing stigma demand for rental assistance two field experiments (N = 117,073) conducted US cities. We find that providing information about emergency increased program application requests by 52% compared a no-communication control group. Moreover, subtle framing changes aimed at destigmatizing engagement communication 36% 18% relative only group, potentially larger effects renters color. In subsequent online 1,258), we document reduces internalized stigma, without affecting perceptions itself.

Язык: Английский

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Digital Administrative Burdens: An Agenda for Analyzing the Citizen Experience of Digital Bureaucratic Encounters

Perspectives on Public Management and Governance, Год журнала: 2023, Номер 6(1), С. 7 - 13

Опубликована: Янв. 28, 2023

Abstract Innovations in digital government are changing state–citizen interactions. While often seen as means to increase efficiency and reduce compliance costs for citizens, a growing body of literature suggests citizens may also experience administrative burdens such This article aims provide some cohesion the existing research makes three specific contributions. First, it carves out conceptual common ground by identifying bureaucratic encounters objects study. Second, automated decision making, interactions, data-assisted making identified contemporary practices particular relevance future studies on intersection burden. Studies suggest learning psychological be especially prevalent that they have distributive effects. Third, concludes with formulation several themes further development field.

Язык: Английский

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Anticipated administrative burdens: How proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden

Public Administration, Год журнала: 2023, Номер 102(2), С. 425 - 443

Опубликована: Апрель 21, 2023

Abstract Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue the mere anticipation of such interactions may translate into experiences administrative burden. Utilizing a large‐scale dataset responses from 2276 Danish social benefit recipients, we estimate how proximity upcoming compulsory meetings street‐level bureaucrats—a common condition in means‐tested programs—affect recipients' burdens. find shorter time future meetings, more recipients stress stigma, but less they learning costs. The findings suggest welfare recipient fluctuate over increase as have make mental practical preparations for complying demands.

Язык: Английский

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Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector

Public Administration Review, Год журнала: 2023, Номер unknown

Опубликована: Май 18, 2023

Abstract Research on street‐level bureaucracy argues that factors such as stress and burnout affect the behaviors of bureaucrats toward clients. At same time, literature administrative burdens citizens face a series costs when they experience policy implementation onerous. We draw both literatures to theorize ways in which bureaucrats' behavioral responses states may influence client experiences burden. Using multilevel dataset unemployment counselors benefit recipients from 53 departments Danish insurance fund, we find among are positively associated with recipients' learning costs, compliance autonomy loss. conclude by discussing limitations practical implications. In particular, call for research into how bureaucrat characteristics

Язык: Английский

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