Administrative Burden in Citizen–State Interactions: A Systematic Literature Review

Journal of Public Administration Research and Theory, Год журнала: 2023, Номер 34(2), С. 180 - 195

Опубликована: Окт. 3, 2023

Abstract Based on a systematic review of 119 articles and working papers, we provide an overview how administrative burdens in citizen–state interactions have been studied since the inception research agenda 2012. We develop new comprehensive model key concepts framework are related, assess evidence causal relationships proposed by model, discuss where more is needed. Empirical supports conventional claims that consequential, distributive, constructed. However, literature has moved further (1) demonstrating factors such as frontline service delivery government communication influence experiences burdens; (2) highlighting beyond ideology constructions (3) introducing burden tolerance concept; (4) illustrating policymakers’ members publics’ tolerance. review, propose for future research. call studies linking to outcomes democratic behavior take-up, connecting actual state actions. Moreover, argue should use qualitative methods explore nature from perspective citizens, rely experimental establish links between actions burden, compare across contexts. Further, empirical examine tradeoffs legitimacy actors outside interaction may burden.

Язык: Английский

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Beyond social equity: Talking social justice in public administration

Public Administration Review, Год журнала: 2023, Номер 83(2), С. 229 - 240

Опубликована: Фев. 26, 2023

Язык: Английский

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Introduction: Administrative Burden as a Mechanism of Inequality in Policy Implementation

RSF The Russell Sage Foundation Journal of the Social Sciences, Год журнала: 2023, Номер 9(4), С. 1 - 30

Опубликована: Авг. 3, 2023

Administrative burdens are the frictions that people face in their encounters with public services, leading to meaningful costs include learning, compliance, and psychological costs. We offer evidence a key source consequence of inequality, resulting disparate outcomes people's access basic rights. also detail how these patterned by targeting, federalism, bureaucratic pathologies, growing use private sector tax system deliver social welfare benefits. Throughout, we highlight recent novel contributions, including empirical research this double issue, have helped clarify why administrative shape inequality. Burdens not received political, policy, or priority is commensurate magnitude impact on individuals. conclude arguing need coherent language framework recognize and, where appropriate, reduce across wide array policy domains.

Язык: Английский

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Burden tolerance: Developing a validated measurement instrument across seven countries

Public Administration Review, Год журнала: 2024, Номер unknown

Опубликована: Май 23, 2024

Abstract The emergence of the administrative burden literature has generated new theoretical, conceptual, and empirical knowledge. However, accumulation comparable knowledge is limited by lack validated measurement core concepts. This article validates a four‐item scale tolerance , that is, people's acceptance state actions impose burdens on citizens residents interacting with government, using data from seven countries 12 surveys. We illustrate usefulness examining its correlates. Burden varies substantially across examined, but generally higher for males, young adults, less well educated, those good health, who trust actors more, ideological conservatives. demonstrate how can be adapted to specific policy areas our generic correlates highly in such diverse domains as income supports, health insurance, passport renewals, small business licensing.

Язык: Английский

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Improving Delivery of the Social Safety Net: The Role of Stigma

Journal of Public Administration Research and Theory, Год журнала: 2023, Номер 34(2), С. 270 - 283

Опубликована: Сен. 22, 2023

Abstract Many low-income households in the United States miss out on social safety net benefits because of information, compliance, and psychological costs associated with take-up government assistance. Yet, empirical evidence impact learning take-up, how to reduce them, is mixed. Leaning an administrative burden framework, this article measures role reducing stigma demand for rental assistance two field experiments (N = 117,073) conducted US cities. We find that providing information about emergency increased program application requests by 52% compared a no-communication control group. Moreover, subtle framing changes aimed at destigmatizing engagement communication 36% 18% relative only group, potentially larger effects renters color. In subsequent online 1,258), we document reduces internalized stigma, without affecting perceptions itself.

Язык: Английский

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Anticipated administrative burdens: How proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden

Public Administration, Год журнала: 2023, Номер 102(2), С. 425 - 443

Опубликована: Апрель 21, 2023

Abstract Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue the mere anticipation of such interactions may translate into experiences administrative burden. Utilizing a large‐scale dataset responses from 2276 Danish social benefit recipients, we estimate how proximity upcoming compulsory meetings street‐level bureaucrats—a common condition in means‐tested programs—affect recipients' burdens. find shorter time future meetings, more recipients stress stigma, but less they learning costs. The findings suggest welfare recipient fluctuate over increase as have make mental practical preparations for complying demands.

Язык: Английский

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Everyday administrative burdens and inequality

Public Administration Review, Год журнала: 2023, Номер 84(4), С. 660 - 673

Опубликована: Июль 31, 2023

Abstract Administrative burdens create costly experiences for citizens, especially disadvantaged groups. Research to date focuses on how affect outcomes in specific policy contexts, thus little is known about cumulative of everyday life and their distribution society. This the first study document administrative experiences, accounting time well‐being costs across 10 domains: tax, retirement, government benefits, bills, goods services, savings, debt, health, child care, adult care. Survey results from 2243 UK adults show that tasks are a significant part life, with vary by domain. Benefits‐related particularly costly. There evidence distributive effects. Those poor health financial insecurity more likely engage salient tasks, such as but less longer‐term including savings retirement. They experience higher costs, during tasks.

Язык: Английский

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Frontline employees' responses to citizens' communication of administrative burdens

Public Administration Review, Год журнала: 2024, Номер 84(6), С. 1017 - 1037

Опубликована: Март 5, 2024

Abstract The literature on administrative burdens demonstrates that citizens may experience different kinds of when interacting with the state. However, we know little about whether citizens' communication these experiences affects how frontline employees implement compliance demands. Building street‐level bureaucracy and burden literature, hypothesize direct indirect psychological costs employees' inclination to accommodate citizens. Furthermore, expect this effect be stronger for members ethnic majority than minority members. We test expectations using a preregistered survey experiment sample 1048 Danish public caseworkers from 32 employment agencies. Results show are indeed more willing reduce demands help communicate their costs. Further, find some evidence responsive majority.

Язык: Английский

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Administrative Burden Revisited: Advancing Research and Practice

Canadian Public Administration, Год журнала: 2025, Номер unknown

Опубликована: Март 9, 2025

Язык: Английский

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Reconceptualizing Administrative Burden Around Onerous Experiences

Perspectives on Public Management and Governance, Год журнала: 2024, Номер unknown

Опубликована: Ноя. 16, 2024

ABSTRACT Despite ongoing discussions on the need to improve conceptualization and measurement of administrative burden, several conceptual problems remain. This study offers first systematic analysis evaluation this increasingly central public management concept. Using an ontological-semantic approach, I show that current fails fully directly account for individuals’ onerous experiences. address five interrelated issues, including overlap cost categories conflation state actions with While psychological costs should be retained, argue abandoning other categories. Building previous reconceptualization efforts, propose a new framework focused time, money, effort, costs. Additionally, explore structure concept specific indicators each dimension. then discuss independence these dimensions, their capacity reflect distributive nature burdens, avenues empirical validation.

Язык: Английский

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