Bibliometric and visualized review of smart tourism research

International Journal of Tourism Research, Год журнала: 2021, Номер 24(2), С. 298 - 307

Опубликована: Ноя. 15, 2021

Abstract Using bibliometric analysis, this research provides a comprehensive, systematic, and visual overview of 441 studies related to smart tourism, which were published between 2010 2021, thus considering the state trends in field from beginning tourism entry fifth‐generation mobile communication technology era explosion COVID‐19. It also offers insights into its future agenda advancing development tourism. This paper can provide intuitive valuable information promote theoretical practical on

Язык: Английский

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From the attributes of smart tourism technologies to loyalty and WOM via user satisfaction: the moderating role of switching costs

Kybernetes, Год журнала: 2022, Номер 52(8), С. 2868 - 2885

Опубликована: Фев. 28, 2022

Purpose This study aims to empirically testify an integrated model, including the attributes of smart tourism technologies (STTs) (user interface [UI] design, informativeness, accessibility, personalization and interactivity), satisfaction, loyalty word mouth (WOM), further investigate potential moderating effect switching costs (SCs) on satisfaction–loyalty/WOM relationships. Design/methodology/approach Systematic sampling was used collect data in Macau. Partial least squares structural equation modeling (PLS-SEM) employed analyze valid collected from 332 tourists who have recently STTs. Findings The results indicate that informativeness has a stronger WOM than UI accessibility personalization; interactivity shows no significant influence WOM; satisfaction positively influences WOM. Furthermore, procedural SCs negatively moderate effects Originality/value present extends knowledge about information technology (ITT) by introducing new attribute, design into STT structure confirming is effective predictor user satisfaction. paper also pioneer integrates customer with STTs explore mechanism how are generated. Practical recommendations provided for designers destination managers improve overall quality consider carefully setting as retention strategy.

Язык: Английский

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Digital transformation and human resources planning: the mediating role of innovation

Journal of Hospitality and Tourism Technology, Год журнала: 2022, Номер 14(1), С. 21 - 36

Опубликована: Ноя. 18, 2022

Purpose This study aims to examine the relationship between digital transformation (DigiTr), innovation and human resources planning (HRP) in hotels investigate impact of DigiTr on innovations HRP test mediating DigiTr-HRP relationship. Design/methodology/approach The authors used a quantitative research method this study, specifically by conducting hybrid face-to-face online survey collect data from 462 (HR) managers, department managers HR professionals at four- five-star Turkey. structured questionnaire assessed DigiTr, business models, services processes qualitative changes HR. covariance-based structural equation modeling hypotheses. Findings affected both hotels, also effect planning. In addition, increased but reduced changes. Finally, mediated Practical implications These findings indicate that employers employees need be aware developments employment tourism industry, as these can significantly via innovations. Originality/value differs existing literature providing empirical evidence fill knowledge gap regarding how affect

Язык: Английский

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The five influencing factors of tourist loyalty: A meta-analysis

PLoS ONE, Год журнала: 2023, Номер 18(4), С. e0283963 - e0283963

Опубликована: Апрель 11, 2023

Background The factors influencing tourist loyalty are widely highlighted in the literature. However, we find that relationship between some and is still inconsistent, don’t yet know strength magnitude of relationships. To address this issue, study examined a meta-analysis five (satisfaction, motivation, perceived value, quality, experience quality) its sub-dimensions. Methods samples included articles from major academic databases, including Web Science, Wiley Online, EBSCO, SAGE, Taylor Francis, Elsevier. Studies written Chinese were retrieved CNKI.com. We used following keywords for retrieval: loyalty, behavioral intention, recommendation word-of-mouth, revisit intentions, intention to revisit, willingness recommend, similar related terms. Conceptual empirical studies published January 1989 September 2021 extracted. test whether there was publication bias, Fail-Safe-Number (FSN) verify stability results. homogeneity selected statistical model based on Q I 2 . results obtained by combining multiple single effect values into combined value. Results developed 21 hypotheses proposed theoretical framework analyzed 114650 accumulated sample sizes 242 independent studies. Among paper, remaining 20 have been proved except hypothesis H6. Conclusions findings showed had varying degrees positive significant relationships with In descending order effects, degree satisfaction, quality experience, motivation. discussed significance meta-analysis, practical implications destination marketing.

Язык: Английский

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Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

International Journal of Contemporary Hospitality Management, Год журнала: 2023, Номер 36(3), С. 873 - 892

Опубликована: Май 15, 2023

Purpose This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer but also identify factors leading dissatisfaction and further quantify improvement opportunity levels. Design/methodology/approach Adopting deep learning, Cross-Bidirectional Encoder Representations Transformers (BERT) model is developed measure customer satisfaction. Furthermore, opinion technique used extract consumers’ opinions obtain factors. the algorithm introduced attributes’ A total of 19,133 reviews 31 restaurants in Universal Beijing Resort are crawled validate framework. Findings Results demonstrate superiority Cross-BERT compared existing models such as sentiment lexicon-based Naïve Bayes. More importantly, after effectively unveiling (e.g. long queuing time taste salty), “Dish taste,” “Waiters’ attitude” “Decoration” identified three secondary attributes with greatest opportunities. Practical implications The proposed helps managers, especially industry, understand reasons behind dissatisfaction, thereby generating efficient countermeasures. Especially, levels benefit practitioners efficiently allocating limited business resources. Originality/value work contributes hospitality tourism literature developing big data era. Moreover, best authors’ knowledge, this among first introduce service benefits. advances methodological on measuring

Язык: Английский

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Can the Metaverse and Its Associated Digital Tools and Technologies Provide an Opportunity for Destinations to Address the Vulnerability of Overtourism?

Tourism and Hospitality, Год журнала: 2023, Номер 4(2), С. 355 - 373

Опубликована: Июнь 8, 2023

Overtourism has become a critical problem in many popular destinations around the world, leading to negative impacts on environment, local communities, and quality of visitor experience. This article explores potential metaverse, virtual world that combines elements augmented reality reality, other new digital technologies for addressing challenges overtourism. Drawing systematic literature review recent studies, currently available are listed, their implications tourism industry communities portrayed. It was found while there is some evidence suggest metaverse its associated such as extended realities/XR (virtual reality/VR, reality/AR, mixed reality/MR), can help mitigate overtourism, further research necessary investigate effectiveness reducing overtourism unintended consequences. makes an original contribution adds existing knowledge by providing practical list could DMOs professionals effects The concludes with suggestions future practice field, highlighting importance continued exploration innovation this area.

Язык: Английский

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Application of Smart Technologies in the Development and Promotion of Religious Tourism Destination

Advances in hospitality, tourism and the services industry (AHTSI) book series, Год журнала: 2024, Номер unknown, С. 71 - 88

Опубликована: Июль 16, 2024

This chapter seeks to consolidate insights into the role of smart technologies in enhancing religious tourism experience. The uses a qualitative approach lead secondary sources with literature reviews provide objectives and replicable conclusions based on prior studies addressing similar study inquiries. findings underscore significant contribution integrating quality Attributes such as informativeness interactivity emerge pivotal factors influencing this relationship security privacy concerns for attention improvement destinations. aims equip destination managers within sites comprehensive understanding transformative potential enriching tourist experiences. Furthermore, it provides actionable implement measures that enhance visitor satisfaction, foster loyalty, promote development promotion

Язык: Английский

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Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees

Journal of Quality Assurance in Hospitality & Tourism, Год журнала: 2024, Номер unknown, С. 1 - 26

Опубликована: Фев. 5, 2024

Hotel employees play an important role in enhancing guests' service experience and business performance through smart tourism technology (STT) attributes. This study explores the relationships among STT attributes (informativeness, accessibility, interactivity, personalization, function), perceived usefulness, evaluation, from hotel employees' perspectives empirical of industry Hong Kong. The purposes this are to 1) explore current SST applications organizations, 2) assess effects on performance, 3) mediating effect usefulness between evaluation. From responses 274 Kong, results indicated a positive personalization function which turn influenced evaluation performance. Furthermore, was found have relationship contributes TAM model's theoretical development managerial implications for organizations.

Язык: Английский

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Smart tourism destinations: an overview of current research trends and a future research agenda

Journal of Hospitality and Tourism Technology, Год журнала: 2024, Номер 15(3), С. 479 - 495

Опубликована: Апрель 23, 2024

Purpose This study aims to provide an overview of the evolution knowledge on smart destinations and identify key issues addressed in destination research domain, main themes sub-themes gaps as well future agenda address those gaps. Design/methodology/approach A bibliometric analysis 409 studies published literature was conducted using Bibliometrix R-package a comprehensive review themes, opportunities. Findings Based findings, conceptual model has been proposed. can serve foundation for further generation this area. The findings also shed light directions, highlighting opportunities exploitation cutting-edge innovations digitalization across various dimensions destinations. Originality/value Although past paid attention theme destinations, work advances scientific by providing new management paradigm focusing accessibility, sustainability, digitization, experience co-creation creativity milestones.

Язык: Английский

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Halal-Friendly Attributes and Muslims’ Visit Intention: Exploring the Roles of Perceived Value and Destination Trust

Sustainability, Год журнала: 2022, Номер 14(19), С. 12002 - 12002

Опубликована: Сен. 22, 2022

Halal tourism is pushed by the growth of Muslim population worldwide. This present study aimed to examine association between constructs halal-friendly attributes, perceived value, destination trust, and visit intention investigate mediation effect value trust in Muslims’ intention. The SOR (stimulus–organism–response) model was employed, attributes were investigated as a stimulus that impacts (organism) leads (response). These data gathered from sample 307 Muslims. examined proposed conceptual framework via PLS-SEM. findings this reveal impact on mediating role relationship environmental factors (i.e., attributes) non-Islamic country. study’s original contribution it explores antecedents examining extended S–O–R halal.

Язык: Английский

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