JMK (Jurnal Manajemen dan Kewirausahaan),
Год журнала:
2023,
Номер
8(3), С. 166 - 166
Опубликована: Окт. 2, 2023
With
active
participation
from
halal
tourism
visitors,
managers
can
comprehend
visitors’
needs
and
expectations.
This
information
be
utilized
to
enhance
services
adapt
requirements.
The
purpose
of
this
study
is
examine
the
effect
customer
engagement
on
satisfaction,
as
well
its
both
continuance
intention
word-of-mouth
(WOM).
Additionally,
examines
mediation
satisfaction
WOM.
A
survey
was
conducted
test
these
effects,
involving
250
visitors
Al-Aqsa
Holy
Tower
Mosque,
Kudus,
Indonesia.
Structural
equation
modeling
employed
analyze
data
in
study.
analysis
results
reveal
that
influences
which
subsequently
affects
WOM
intention.
In
addition,
mediates
These
findings
indicate
leverage
sustain
development
their
industry.
Journal of Hospitality Marketing & Management,
Год журнала:
2023,
Номер
33(4), С. 415 - 442
Опубликована: Ноя. 7, 2023
The
rapid
growth
of
online
food
delivery
(OFD)
services
presents
new
opportunities
and
challenges
for
OFD
stakeholders,
emphasizing
the
strategic
importance
retaining
customers.
However,
existing
continuance
literature
lacks
diverse
theoretical
approaches
customer
segment-specific
knowledge,
limiting
a
comprehensive
understanding
post-pandemic
behavior.
This
study
leverages
uses
gratifications
(U&G)
theory
to
delve
into
customers'
expectations
motivations
continuing
use
OFD,
with
particular
focus
on
possible
differences
between
Generation
Y
Z
By
applying
mixed-method
approach,
results
identified
six
usage,
classified
three
groups:
utilitarian,
hedonic,
social
gratifications.
assign
varying
levels
enriches
current
by
demonstrating
explanatory
prowess
U&G
phenomenon
provides
practical
suggestions
stakeholders
cultivate
competitiveness
sustainable
growth.
Technological Forecasting and Social Change,
Год журнала:
2024,
Номер
207, С. 123643 - 123643
Опубликована: Авг. 7, 2024
Despite
numerous
studies
focusing
on
ride-sourcing
services,
most
have
concentrated
users'
pre-usage
behaviour.
This
study
explores
post-usage
behaviour,
aiming
to
identify
significant
factors
affecting
existing
intentions
continue
using
app-based
services
in
Egypt.
Integrating
the
Expectation-Confirmation
Model
(ECM),
Technology
Acceptance
(TAM),
and
Readiness
(TRM),
this
research
identifies
key
determinants
influencing
perceptions
continued
usage
intentions.
An
online
questionnaire
collected
empirical
data
from
381
respondents,
analysed
partial
least
squares
structural
equation
modelling
(PLS-SEM).
The
results
highlight
essential
roles
of
optimism,
innovativeness,
discomfort,
insecurity
shaping
apps'
usefulness.
Additionally,
perceived
ease
use
is
determined
by
innovativeness
discomfort.
Furthermore,
continuance
intention
significantly
associated
with
satisfaction
level,
usefulness,
use.
study's
findings
offer
valuable
insights
for
service
providers,
aiding
their
understanding
variables
decisions
apps
enabling
them
retain
satisfy
current
users
effectively.
Journal of Hospitality and Tourism Insights,
Год журнала:
2024,
Номер
7(5), С. 2968 - 2991
Опубликована: Янв. 12, 2024
Purpose
Food
delivery
apps
(FDAs)
have
rapidly
developed
due
to
mobile
technologies,
changes
in
modern
consumption
and
increased
online
use
during
the
COVID-19
pandemic.
Despite
this,
platforms
are
struggling
build
a
stable
customer
base
make
profit.
This
study
combined
tech-driven
motivators
an
information
system
success
model
(ISSM)
emotional
attachment
operated
by
affect
transfer
theory
(ATT)
explain
why
people
might
continue
FDA.
Design/methodology/approach
An
quantitative
cross-sectional
survey
was
carried
out
via
Prolific
platform.
Data
were
collected
from
416
FDA
users
analyzed
test
hypotheses
using
partial
least
squares
based
structural
equation
modeling.
Findings
The
found
that
quality,
quality
directly
influence
continued
of
Moreover,
results
suggest
perceived
social
interactivity
playfulness
significant
antecedents
attachment.
Research
limitations/implications
findings
this
enrich
current
literature
on
continuance
intention
food
services
integrating
technology-
affective-based
factors.
also
provide
various
practical
implications
for
app
designers
marketers
foster
bond
with
users,
resulting
high
retention
rate.
Originality/value
proposes
integrated
framework
ISSM
ATT
enhancing
understanding
consumer
behaviors
post-adoption
stage
Journal of Hospitality and Tourism Technology,
Год журнала:
2024,
Номер
15(3), С. 379 - 396
Опубликована: Март 20, 2024
Purpose
This
study
aims
to
analyze
how
restaurants'
collaboration
with
mobile
food
delivery
applications
(MFDAs)
affects
product
development
efficiency
and
argues
that
technological
capabilities
moderate
relational
ties
impact
the
joint
decision-making
of
restaurant
products.
Design/methodology/approach
A
model
was
formulated
using
a
resource-based
view
real
options
theory.
In
all,
472
samples
were
collected
from
restaurants
collaborating
MFDAs,
partial
least
squares
structural
equation
modeling
applied
proposed
model.
Findings
The
findings
this
indicate
three
factors
are
critical
between
MFDAs;
must
develop
strong
connection
latter
ensure
meals
consistently
served
promptly.
Developers
MFDAs
should
use
artificial
intelligence
analysis,
such
as
order
records
different
genders
ages
or
various
consumption
attributes,
collaborate
restaurants.
Originality/value
To
best
authors’
knowledge,
is
one
few
considers
role
strategy
for
operations,
authors
found
can
enhance
restaurants’
efficiency.
Second,
strategic
adaptation
changes,
firms
help
consumers
identify
Journal of Hospitality and Tourism Technology,
Год журнала:
2023,
Номер
14(5), С. 878 - 892
Опубликована: Авг. 4, 2023
Purpose
This
study
aims
to
establish
a
comprehensive
model
integrating
variables
from
the
updated
unified
theory
of
acceptance
and
use
technology
(UTAUT),
expectation-confirmation
(ECM)
trust
determine
what
factors
influence
consumers’
decision
continue
using
food
delivery
apps
(FDA)
after
COVID-19
outbreak
in
Taiwan.
Design/methodology/approach
Data
was
collected
350
respondents
living
Taiwan
via
Line
Google
Forms
link.
A
total
333
valid
responses
were
analyzed
17
invalid
questionnaires
eliminated.
To
test
suggested
paradigm,
partial
least
squares-structural
equation
modeling
used
as
data
analysis
approach.
Findings
The
results
indicate
FDA
users’
continuance
intention
(CI)
is
directly
significantly
affected
by
performance
expectancy,
satisfaction
habit.
All
constructs
UTAUT
theory,
confirmation
FDA,
positively
impacts
CI.
Originality/value
Although
intentions
toward
have
previously
been
topic
research,
there
paucity
literature
that
discusses
connections
between
CI
pandemic
By
focusing
on
relationships
multiple
antecedents
CI,
this
contributes
reducing
existing
gap.
Explanation
surrounding
elements
influencing
provided
examining
several
aspects
usage,
including
technological
psychological
postadoption
issues.
Journal of Hospitality and Tourism Insights,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 21, 2025
Purpose
This
paper
investigates
the
influence
of
e-service
quality
(process
and
user
experience)
price
fairness
on
customer
satisfaction,
which,
as
a
consequence,
affects
brand
love
toward
Food
Delivery
App
(FDA)
services.
More
importantly,
it
examines
moderating
roles
generation
(Gen
Y
vs
Gen
Z)
usage
frequency
(low
high)
in
affecting
behaviors.
Design/methodology/approach
Data
were
collected
from
354
food
delivery
app
users
Bangladesh
through
structured
questionnaire
analyzed
with
PLS-SEM.
Findings
The
findings
show
that,
apart
reliability,
all
dimensions
service
users’
turn,
enhances
their
love.
Furthermore,
outcome
reveals
that
impact
satisfaction
is
stronger
among
compared
to
Z.
Finally,
outcomes
suggest
use
FDA
services
more
frequently,
relationship
between
weakens.
Practical
implications
study
facilitate
providers
restaurant
operators
focus
ensure
Separate
policies
must
be
taken
for
Z
manage
towards
Originality/value
Grounded
S-O-R
paradigm
Generational
Cohort
theory,
this
expands
knowledge
horizon
by
focusing
behavior
specifically,
investigating
how
changes
across
generations
are
novel
contributions
study.
The TQM Journal,
Год журнала:
2023,
Номер
36(8), С. 2449 - 2468
Опубликована: Авг. 11, 2023
Purpose
This
article
investigates
the
impact
of
COVID-19
pandemic
on
consumer
preference
for
attributes
online
food
delivery
(OFD)
services
in
India.
It
also
shows
how
order
size
influences
consumer's
willingness
to
pay
(WTP)
OFD
services.
Design/methodology/approach
work
incorporates
a
conjoint
analysis-based
approach
determine
OFDs
such
as
price,
time,
restaurant
rating
and
packing
quality
during
pandemic.
The
fractional
factorial
design
is
applied
data
collection.
relative
importance
part-worth
utility
attributes'
levels
have
been
determined.
Further,
associated
with
used
find
WTP
different
attributes.
Findings
has
changed
from
price
When
small,
consumers
exhibit
higher
time
than
quality.
In
contrast,
show
increase
size.
attains
highest
level
case
quality,
followed
by
convenience
rises
Practical
implications
insights
highlight
need
industry
redesign
business
framework
post-pandemic
era.
hygiene
safety
measures
maintained
significantly
their
purchasing
behaviour,
raising
service
(food
quality)
apart
price.
Originality/value
determines
consumers'
each
attribute
OFDs,
along
importance.
Moreover,
this
study
contributes
existing
literature
exhibiting
Service Industries Journal,
Год журнала:
2023,
Номер
44(7-8), С. 480 - 521
Опубликована: Ноя. 5, 2023
This
study
investigated
the
determinants
of
intention
to
reuse
augmented
reality
(AR)
apps.
The
data
were
obtained
from
439
IKEA
Place
app
users
and
evaluated
using
'partial
least
squares'
(PLS)
'fuzzy-set
qualitative
comparative
analysis'
(fsQCA)
approaches.
PLS
findings
revealed
that
AR
attributes
significantly
influence
perceived
ease
use,
usefulness,
confirmation.
All
relationships
under
technology
continuance
theory
confirmed
except
for
impact
usefulness
on
attitude.
Recreational
consciousness
positively
moderates
attitude
intentions.
fsQCA
approach
uncovered
seven
configurations
variables
result
in
high
intentions
identified
satisfaction
as
a
necessary
condition.
contributed
literature
by
(i)
exploring
drivers
Apps,
(ii)
extending
theory,
(iii)
demonstrating
moderating
recreational
consciousness,
(iv)
PLS-fsQCA
approach.
help
develop
strategies
design
apps
aimed
at
retaining
users.
