Establishing a Contribution: Calibration, Contextualization, Construction and Creation
British Journal of Management,
Год журнала:
2025,
Номер
unknown
Опубликована: Март 21, 2025
Язык: Английский
Hybrid human–robot teams in the frontline: automated social presence and the role of corrective interrogation
Journal of service management,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 5, 2025
Purpose
Customer
perceptions
toward
hybrid
human–robot
teams
remain
largely
unexplored.
We
focus
on
the
impact
of
frontline
robots’
(FLRs)
automated
social
presence
(ASP)
customers’
perceived
teamwork
quality,
and
ultimately
employees’
(FLEs)
competence
warmth.
explore
role
interrogation
as
a
relevant
contingency.
complement
customer
view
with
insights
into
FLEs’
viewpoint.
Design/methodology/approach
manipulate
FLR’s
ASP
cues
(speech
identity)
in
team
four
business-to-consumer
(B2C)
video-based
experiments
collect
data
from
online
participants.
combine
these
one
business-to-business
(B2B)
field
survey
which
collected
FLEs
working
teams.
Findings
When
increases,
customers
more
positively
evaluate
affecting
who
correct
(interrogate)
robotic
mistakes
strengthen
positive
effect
FLRs’
quality.
FLRs
FLEs,
ASP’s
quality
is
also
strengthened,
while
are
not
“punished”
for
erring.
In
contrast,
themselves
do
perceive
corrections
detrimental
to
term
this
evaluation
paradox.
Practical
implications
recommend
that
firms
deploy
equipped
high-ASP
(name
speech
suffice).
should
be
trained,
programmed,
appropriately
use
interrogation.
Managers
pay
attention
paradox,
given
conflicting
interrogative
behaviors.
Originality/value
advance
literature
by
drawing
ASP,
cognition
collective
mindfulness
theories
behaviors
ameliorate
perceptions.
Our
results
support
using
enhance
capabilities.
Язык: Английский
Cyber Risk, ChatGPT and Firm Value
Опубликована: Янв. 1, 2025
Язык: Английский
Ai Capabilities and Product Innovation Intensity: Driving B2b Marketing Innovation in Turbulent Markets
Опубликована: Янв. 1, 2025
Язык: Английский
The impact of perceived service recovery justice on brand evangelism: the mediating role of customer forgiveness and the moderating role of customer religiosity
Journal of Islamic marketing,
Год журнала:
2025,
Номер
unknown
Опубликована: Март 18, 2025
Purpose
Service
failures
have
increased
considerably
in
recent
years,
as
seen
by
the
rising
number
of
consumer
complaints.
failure
is
unavoidable
owing
to
human
involvement
service
delivery.
This
study
aims
examine
relationship
between
perceived
recovery
justice
and
brand
evangelism
banks
directly
indirectly
through
mediating
customer
forgiveness.
As
well
this
examines
moderating
role
religiosity
Design/methodology/approach
The
data
collected
from
384
bank
customers
Egypt
were
evaluated
using
partial
least
squares
structural
equation
modeling
method.
Findings
results
confirmed
that
distributive,
interpersonal
informational
significantly
affects
banks’
forgiveness
evangelism.
Moreover,
partially
mediated
positive
banks.
In
addition,
moderated
Originality/value
unique
banking
because
it
goes
beyond
emotion
cognition
responses
such
Furthermore,
best
authors’
knowledge,
first
investigate
effect
banking.
Язык: Английский
When humans and large language models collaborate, problem-finding illuminates
Innovation,
Год журнала:
2025,
Номер
unknown, С. 1 - 34
Опубликована: Май 15, 2025
Язык: Английский
Optimizando el aprendizaje mediante IA: la eficacia de flujos de trabajo estructurados en la educación superior
REDU Revista de Docencia Universitaria,
Год журнала:
2024,
Номер
22(2), С. 105 - 121
Опубликована: Дек. 30, 2024
Este
estudio
evalúa
el
impacto
de
la
integración
herramientas
inteligencia
artificial
(IA)
en
curso
Fenómenos
Transferencia
carrera
Ingeniería
Química,
enfocándose
desarrollo
y
optimización
flujos
trabajo
mediante
IA.
El
se
estructura
tres
fases:
diagnóstico
inicial,
introducción
optimizados
evaluación
final.
La
investigación
encontró
un
aumento
significativo
uso
IA
entre
estudiantado,
del
43%
al
78%
vida
cotidiana
33%
90%
las
asignaciones
final
semestre.
conocimiento
como
GitHub
Copilot
aumentó
29%
100%.
Las
actitudes
estudiantado
volvieron
más
positivas,
con
totalidad
reconociendo
influencia
su
académico
enfoque
basado
fue
efectivo
según
100%
que
lo
beneficioso
para
sus
proyectos,
93.7%
destacando
valor
adicional
comparación
aislado
subraya
importancia
consideraciones
éticas,
políticas
claras
alfabetización
necesidad
una
equilibrada
humana.
Demuestra
eficacia
integrar
a
través
estructurados,
enfatizando
potencial
híbrida
mejorar
los
resultados
educativos
e
manera
ética
efectiva
planes
estudio.