Sustainability,
Год журнала:
2024,
Номер
16(17), С. 7365 - 7365
Опубликована: Авг. 27, 2024
Driven
by
the
increase
in
mobile
applications,
this
study
tests
a
conceptual
model
which
links
antecedents
of
Food
delivery
applications
(FDApps)
and
their
effect
on
electronic
trust
(eTrust)
loyalty
(eLoyal).
By
adopting
quantitative
approach,
we
employed
self-administered
questionnaire
distributed
among
501
regular
users
FDApps.
Partial
least
squares
path
modeling
was
used
to
test
seven
hypotheses
including
direct,
moderating,
mediating
effects.
The
findings
reveal
that
eTrust
significantly
contributes
fostering
eLoyal.
Additionally,
mediates
relationships
between
privacy
(ePriv),
security
(eSec),
payment
(ePay),
usability
(ULY),
innovativeness
(eInnov),
Moreover,
reputation
(RTN)
has
positive
moderating
relationship
research
explores
core
elements
linked
FDApps,
with
goal
improving
business
marketing
strategies
while
increasing
consumer
satisfaction,
thereby
boosting
repurchase
intentions.
Therefore,
it
provides
FDApps
insights
required
higher
Sustainability,
Год журнала:
2023,
Номер
15(1), С. 832 - 832
Опубликована: Янв. 3, 2023
The
rapid
growth
of
the
domestic
food
delivery
market
has
led
to
intense
competition
as
use
applications
grown
quickly.
This
study
explored
variables
personal
innovativeness,
trust,
perceived
ease
use,
usefulness,
and
intention
such
by
testing
extended
technology
acceptance
model
(ETAM).
By
using
Google
Forms,
data
were
collected
from
10
May
2022
for
a
period
two
weeks
Koreans
who
have
experience
mobile
applications.
A
total
296
responses
used
test
hypotheses.
findings
revealed
that
innovativeness
had
positive
effect
on
use.
Trust
was
found
positively
affect
usefulness
significantly
influenced
current
research
provides
practical
implications
suggesting
with
deserves
further
consideration.
It
shown
be
key
factor
in
increasing
can
help
influence
creation
strategies
enhance
continuous
usage.
Annals of Operations Research,
Год журнала:
2023,
Номер
unknown
Опубликована: Апрель 12, 2023
In
the
digital
era,
third-party
food
delivery
operations
are
very
popular
all
around
world.
However,
to
achieve
a
sustainable
operation
for
businesses
is
challenging
issue.
Motivated
by
fact
that
there
lack
of
consolidated
view
towards
topic
in
literature,
we
conduct
systematic
literature
review
identify
how
and
highlight
recent
advances
this
important
area
with
discussion
real-world
practices.
study,
first,
relevant
apply
triple
bottom
line
(TBL)
framework
classify
prior
studies
into
economic
sustainability,
social
environmental
multi-dimensional
sustainability.
We
then
three
major
research
gaps,
including
inadequate
investigation
on
restaurant's
preferences
decisions,
superficial
understanding
performance,
limited
examination
sustainability
operations.
Finally,
based
reviewed
observed
industrial
practices,
propose
five
future
areas
deserve
an
in-depth
further
investigation.
They
namely
applications
technologies,
behaviors
decisions
restaurants,
risk
management,
TBL,
post-coronavirus
pandemic.
Journal of Hospitality Marketing & Management,
Год журнала:
2023,
Номер
33(4), С. 415 - 442
Опубликована: Ноя. 7, 2023
The
rapid
growth
of
online
food
delivery
(OFD)
services
presents
new
opportunities
and
challenges
for
OFD
stakeholders,
emphasizing
the
strategic
importance
retaining
customers.
However,
existing
continuance
literature
lacks
diverse
theoretical
approaches
customer
segment-specific
knowledge,
limiting
a
comprehensive
understanding
post-pandemic
behavior.
This
study
leverages
uses
gratifications
(U&G)
theory
to
delve
into
customers'
expectations
motivations
continuing
use
OFD,
with
particular
focus
on
possible
differences
between
Generation
Y
Z
By
applying
mixed-method
approach,
results
identified
six
usage,
classified
three
groups:
utilitarian,
hedonic,
social
gratifications.
assign
varying
levels
enriches
current
by
demonstrating
explanatory
prowess
U&G
phenomenon
provides
practical
suggestions
stakeholders
cultivate
competitiveness
sustainable
growth.
Current Issues in Tourism,
Год журнала:
2024,
Номер
unknown, С. 1 - 6
Опубликована: Май 23, 2024
This
study
examines
the
influence
of
ChatGPT
on
tourist
behaviour
using
complexity
theory.
Factors
such
as
media
richness,
anthropomorphism,
trust
in
ChatGPT,
and
online
travel
agencies
are
investigated
to
understand
their
effects
purchasing
intentions
word-of-mouth,
along
with
a
moderator
sustainable-tourism
action
(practice).
Results
revealed
relationships
among
variables,
highlighting
crucial
role
shaping
consumer
behaviour.
A
comparison
between
high
low
levels
practice
groups
provides
further
insights.
The
discusses
implications
for
industry,
emphasising
importance
leveraging
enhance
sustainable
actions.
Heliyon,
Год журнала:
2023,
Номер
10(1), С. e23332 - e23332
Опубликована: Дек. 6, 2023
Trust
has
emerged
as
a
pillar
in
the
acceptance
and
use
of
new
technologies
ever-changing
digital
landscape,
notably
booming
field
social
commerce.
The
importance
this
study
lies
fact
that
it
explores
in-depth
aspects
customer
trust
Instashopping
using
constructs
have
yet
to
be
explored
s-commerce
literature.
Focusing
on
Instashopping,
research
proposed
multi-dimensional
model
examine
dynamics
user
commerce
platforms
analyses
effects
various
factors,
including
institution-based
trust,
disposition
personal
inventiveness,
perceived
page
quality,
overall
web
experience.
Structural
equation
modelling
confirmatory
factor
analysis
were
used
data
from
267
responses
survey
university
students
United
Arab
Emirates
who
Instagram
for
shopping.
showed
trusting
beliefs
significantly
influenced
by
general
Still,
no
significant
association
was
found
between
site
quality
beliefs.
These
findings
highlight
crucial
part
plays
platform
success
how
important
is
online
build
maintain
trust.
work
also
contributes
theoretically
knowledge
body
comprehensively
analysing
In
practice,
gained
can
help
organisations
plan
their
strategy
gaining
keeping
client
which
essential
long-term
arena.
To
ensure
success,
must
emphasise
building
maintaining
