Impact of livestream selling on suppliers’ operational performance: an empirical study on an online retailer DOI
Xin Li,

Tianlong Pu,

Yinan Qi

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2024, Номер unknown

Опубликована: Дек. 27, 2024

Purpose Livestream selling is becoming an increasingly popular practice adopted by online retailers to develop a consumer-centric supply chain (CCSC). It improves consumer experience integrating chat, watch and purchase functions, while also altering behaviors increasing impulse purchases. Online retailers’ responses this change potentially impact suppliers’ operational processes. This study aims empirically examine how livestream affects performance in terms of lead time product variety order fulfillment capabilities moderate such impact. Design/methodology/approach Using data from leading retailer China, the authors use least squares model with fixed effects test relationships. Both two-stage instrumental variable Heckman are used address potential endogeneity study. Findings The findings show that usage can increase time. Furthermore, negative enhanced when supplier has higher level or weaker capability. Originality/value explores alters behavior, adversely affecting upstream performance. underscores need for CCSC approach across all tiers, not just those closest consumers. To achieve this, research suggests suppliers must align their practices CCSC, particularly improving capability cautiously expanding selling. further highlights importance consider changes enhance application traditional inventory theory context

Язык: Английский

Application of Evolutionary Game to Analyze Dual-Channel Decisions: Taking Consumer Loss Aversion into Consideration DOI Creative Commons
Shuang Zhang,

Yueping Du

Mathematics, Год журнала: 2025, Номер 13(2), С. 234 - 234

Опубликована: Янв. 11, 2025

Manufacturers and consumers are boundedly rational ultimately seek evolutionarily stable strategies through trial error, imitation, learning. It is important to study the pricing of manufacturers purchasing channel decisions in context increasingly fierce competition online channels, addition consumers’ loss aversion due confusing promotional strategies; accordingly, this paper, an evolutionary game including both parties constructed, factor from prospect theory introduced. Based on data Chinese media reports cosmetics industry, simulation sensitivity analyses were conducted using Matlab R2024a. The results indicate that—in services affecting strategy for selection—a decrease consumer will help reach faster. For manufacturers, do not affect their evolution a unified strategy; however, when increases, manufacturers’ shift differentiated strategy.

Язык: Английский

Процитировано

1

Designing scenario-based experiments in retail SCM: methodological approaches and practical insights DOI
Ha Ta, Adriana Rossiter Hofer, Yao Jin

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2025, Номер unknown

Опубликована: Янв. 24, 2025

Purpose Considering the transformational impact of technological advances in modern retail on consumer experience and associated growth experimental studies consumer-centric supply chain management (SCM) research, this paper presents a practical overview key steps design scenario-based experiments (SBEs) context SCM. Design/methodology/approach Following conceptual approach, discusses essential aspects designing process, including connection to theory, vignette considerations, checks ensuring managerial relevance. Findings This resource for SCM researchers their pursuit rigorous, context-focused SBEs research. Major considerations potential pitfalls are highlighted. Practical implications A well-designed experiment, its vignettes, manipulations checks, offers strong inform actionable guidance managers feasibility, strategy design, customization segmentation strategies. Originality/value connects questions, supporting future research realm.

Язык: Английский

Процитировано

1

Consumer impatience in the e-commerce home delivery context: a consumer-centric supply chain perspective for time-based competition DOI
Haley Paluzzi, Haozhe Chen, Michael Howe

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2024, Номер unknown

Опубликована: Ноя. 15, 2024

Purpose This paper aims to introduce the concept of consumer impatience, empirically explore how it relates time-based logistics performance (delivery speed and delivery timeliness) discuss its impact on satisfaction. research argues that gaining insights related from a consumer’s perspective can help development more effective strategies for e-commerce home deliveries. Design/methodology/approach Hypotheses in this study are developed using attribution theory tested with empirical data collected through an online behavioral experiment. Middle-range theorizing is used develop understanding mechanisms relationship between Findings indicate impatience timeliness play essential role Issues shown have negative satisfaction than issues speed, while communication demonstrated positive Originality/value adds existing competition literature by taking consumer-centric bringing largely overlooked but critical – into supply chain management setting. allows conceptualized consumers’ experiences companies proactive actions their initiatives.

Язык: Английский

Процитировано

5

Unlocking the door: information disclosure framing and consumer characteristics in parcel locker adoption DOI Creative Commons
William J. Rose, Ilenia Confente, Simone T. Peinkofer

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2025, Номер 55(11), С. 92 - 117

Опубликована: Фев. 24, 2025

Purpose The growth of last-mile delivery presents challenges like environmental impact, operational inefficiencies and risks theft or damage. This study explores parcel locker adoption as a potential solution, focusing on the roles information framing consumer characteristics in influencing adoption. It offers insights into prioritizing benefits (environmental, security, convenience) which traits, such regulatory focus gender, to consider designing promoting networks. Design/methodology/approach We test our hypotheses with three scenario-based experiments. first focuses key benefit sustainability framing, second security third convenience framing. Findings Our results show that consumers are more likely use when exposed loss-framed information, particularly they male. Additionally, promotion-focused individuals, males, most users presented messages emphasizing inconvenience insecurity home delivery. Research limitations/implications findings produce middle range theory gender context participation Specifically, we find influence reactions disclosure, strongly intent for individuals. Practical implications Managers seeking introduce lockers expand existing networks should incorporate their network decisions. Initial bays be located near sites experience high traffic from males. disclosed highlight these compared relative risk associated Social While disclosures often emphasize use, other convincing. Highlighting alternative factors incorporating them design will still allow benefits, including carrier CO2 reduction, emerge increased use. As become established, expanding cater additional may service providers benefits. Originality/value Prior research assumes an base studying highlights importance tailoring characteristics, features best align users. found reaction where is influential promotion-focus

Язык: Английский

Процитировано

0

Should e-returns services be “one-size-fits-all” for consumers? Segmentation using return policy promises and constraints DOI
Shilpi Saxena, Vaibhav Chawla,

Richa Agrawal

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2025, Номер unknown

Опубликована: Март 27, 2025

Purpose This study aims (1) to identify which benefit and cost dimensions of an e-tailer’s return policy promises constraints are perceived as important for superior service delivery (2) determine different consumer segments based on the importance these dimensions. Design/methodology/approach We conducted two sub-studies in India, using a mixed-method design India this study. In Study I, we interviewed 23 consumers gain insights into benefits costs policies. II, surveyed 257 relative through direct ranking survey rank-order logit modeling. Our findings revealed three distinct their perceptions Findings I suggested five (owning up mistakes, customer-friendly refund/replacement, access support, responsiveness reliability, site ease one (return investments)). II determined (inconvenience haters, rapid reliable response cravers refund worriers). Research limitations/implications research empirically disproves proposition that homogenous perception value (i.e. costs) regarding identifies differential Practical implications The suggests e-tailers aiming e-return should focus excellent performance with respect customer find most important. Originality/value A new segmentation scheme is promises.

Язык: Английский

Процитировано

0

Developing transactive memory to the supply chain based on buyer-supplier digital communities DOI
Ania Izabela Rynarzewska, Larry C. Giunipero, Diane Denslow

и другие.

Transportation Research Part E Logistics and Transportation Review, Год журнала: 2025, Номер 198, С. 104099 - 104099

Опубликована: Апрель 9, 2025

Язык: Английский

Процитировано

0

Do you feel guilty? A consumer-centric perspective on green nudging in last-mile deliveries DOI
Tim Gruchmann,

Giulia Maugeri,

Ralf Wagner

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2025, Номер unknown

Опубликована: Апрель 14, 2025

Purpose The growth of e-commerce businesses puts heavy pressure on logistics service providers to satisfy customer expectations in last-mile delivery. To account for factors such as sustainability or speed, it is necessary involve the consumer advance services. This study aims at an empirical analysis more sustainable choices. It investigates effects applying green nudges form default setting and social influence encouraging customers select a delivery mode, particularly testing psychological dimensions ethical behavior. Design/methodology/approach effectiveness nudging tested discrete choice experiment with Italian participants randomly divided into two groups: control group 1 without manipulation ( N = 180) 2 141). Applying consumer-centric perspective delivery, research expands behavioral supporting nudges. Specifically, environmental concerns, ownership anticipated guilt are examined moral dispositions Findings In manipulation, consumers choose their online purchases than manipulation. Particularly, variables speed pickup location had significant choosing option. Thus, effective. With most effect, trigger if not chosen. Practical implications observed that encouraged opt slow (5–7 days) “Click Collect” solutions. contrast, willingness pay option was affected. Hence, may use this flexibility optimize distribution processes. Originality/value results contribute advanced understanding logistics. research, focusing operations management, adds theory by including supply chain approach accordingly gives responsibility. Additionally, offers practical solution retailers increase through settings compromising consumer’s experience.

Язык: Английский

Процитировано

0

Impact of livestream selling on suppliers’ operational performance: an empirical study on an online retailer DOI
Xin Li,

Tianlong Pu,

Yinan Qi

и другие.

International Journal of Physical Distribution & Logistics Management, Год журнала: 2024, Номер unknown

Опубликована: Дек. 27, 2024

Purpose Livestream selling is becoming an increasingly popular practice adopted by online retailers to develop a consumer-centric supply chain (CCSC). It improves consumer experience integrating chat, watch and purchase functions, while also altering behaviors increasing impulse purchases. Online retailers’ responses this change potentially impact suppliers’ operational processes. This study aims empirically examine how livestream affects performance in terms of lead time product variety order fulfillment capabilities moderate such impact. Design/methodology/approach Using data from leading retailer China, the authors use least squares model with fixed effects test relationships. Both two-stage instrumental variable Heckman are used address potential endogeneity study. Findings The findings show that usage can increase time. Furthermore, negative enhanced when supplier has higher level or weaker capability. Originality/value explores alters behavior, adversely affecting upstream performance. underscores need for CCSC approach across all tiers, not just those closest consumers. To achieve this, research suggests suppliers must align their practices CCSC, particularly improving capability cautiously expanding selling. further highlights importance consider changes enhance application traditional inventory theory context

Язык: Английский

Процитировано

1