Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
International Journal of ADVANCED AND APPLIED SCIENCES,
Год журнала:
2025,
Номер
12(1), С. 52 - 68
Опубликована: Янв. 1, 2025
A
successful
healthcare
organization
is
indispensable
in
achieving
both
the
quality
of
care
for
patients
and
individual
well-being.
In
Croatia,
can
access
health
from
either
public
or
private
providers.
This
study
assessed
satisfaction
levels
423
who
accessed
services
institutions
through
questionnaires.
Furthermore,
71
workers
answered
a
comprehensive
questionnaire
regarding
job
satisfaction.
The
results
demonstrate
that
are
more
satisfied
with
services,
though
treatment
usually
sought
facility
due
to
affordability
provided.
On
other
hand,
employees
facilities
have
expressed
high
level
has
positive
effect
on
their
motivation
Язык: Английский
The service quality imperative: Sustaining ridesharing adoption in the developing world
Research in Transportation Business & Management,
Год журнала:
2025,
Номер
59, С. 101289 - 101289
Опубликована: Янв. 18, 2025
Язык: Английский
HEALTH CARE SERVICE QUALITY IN SULU SANITARIUM AND GENERAL HOSPITAL: AN ASSESSMENT
Deleted Journal,
Год журнала:
2025,
Номер
2(1), С. 1 - 18
Опубликована: Май 14, 2025
This
study
examined
the
significant
variations
in
healthcare
service
quality
between
Sulu
Sanitarium
and
General
Hospital.
For
this
descriptive-quantitative
study,
100
respondents
were
chosen
through
purposeful
sampling,
data
was
analyzed
using
Pearson's
test
of
correlation,
frequency
count,
percentage
score,
weighted
mean,
standard
deviation,
t-test
for
independent
samples,
one-way
ANOVA.
According
to
findings,
1)
majority
are
married
women,
mostly
ages
21
30,
2)
they
generally
have
a
satisfactory
comprehension
caliber
medical
care
offered
by
Hospital;
3)
Hospital's
levels
health
often
indistinguishable
when
grouped
gender
educational
attainment.
However,
difference
is
observed
civil
status
gender;
no
other
group
views
services
Hospital
more
favorably
than
those
who
41
years
age
or
older,
respectively;
4)
A
very
high
positive
correlation
found
overall
among
sub-levels
subsumed
under
level
quality.
These
findings
also
corroborate
SERVQUAL
model,
developed
Parasuraman
et
al.
(1985),
which
asserts
that
component
always
perception
patients
providers
tangible,
dependable,
responsive,
assured,
sympathetic
relevant
satisfaction.
Data
on
services,
particularly
at
Hospital,
can
be
with
help
framework.
highlights
significance
ensuring
sensitive,
high-quality
delivery
range
demographic
needs
order
promote
practical
services.
Язык: Английский
The mediating role of service innovation in the relationship between customer orientation and patient satisfaction
BMC Health Services Research,
Год журнала:
2025,
Номер
25(1)
Опубликована: Июнь 4, 2025
Abstract
Introduction
Declining
patient
satisfaction
signals
a
pressing
challenge
in
healthcare
service
quality;
however,
the
role
of
innovation
addressing
this
issue
remains
underexplored.
While
is
cornerstone
effective
delivery,
evolving
needs
and
expectations
demand
that
providers
innovate
to
remain
competitive
responsive
needs.
Although
prior
research
underscores
positive
impact
on
satisfaction,
critical
gap
persists
understanding
how
mediates
relationship
between
customer
orientation
satisfaction.
This
study
aims
fill
by
examining
interplay
these
factors
offering
insights
enhance
strategies.
Methods
A
cross-sectional
survey
strategy
was
employed
gather
primary
data
from
private
public
facilities
Greater
Accra
Ashanti
Regions.
The
three
largest
government
hospitals
two
each
region
were
selected,
due
their
high
referral
rates.
Using
Snedecor
Cochran’s
formula,
sample
size
386
determined;
increased
700
account
for
potential
non-responses
incomplete
questionnaires,
yielding
final
response
rate
approximately
91%.
Results
results
confirmed
positively
impacted
(β
=
0.020,
p
0.040),
but
did
not
significantly
0.360,
0.560).
Service
significant
mediator
(indirect
effect
β
0.563).
Conclusions
enhances
healthcare,
alone
does
substantially
affect
challenges
widely
held
assumption
translates
higher
levels
Therefore,
pathway
through
which
affects
may
be
diverse
requires
further
research.
These
findings
highlight
need
holistic
approach
integrates
innovative
services
processes
with
high-quality
delivery
engagement
meet
patients’
expectations.
support
incorporation
perspectives
into
practices
boost
Prioritising
training
policies
promote
customer-centric
culture
essential
organisations.
Язык: Английский
Healthcare institution efficiency: Meta-analysis and case study
Health Economics and Management Review,
Год журнала:
2024,
Номер
5(1), С. 90 - 105
Опубликована: Март 31, 2024
The
article
analyses
the
factors
that
influence
efficiency
of
a
medical
institution.
VOSviewer
bibliometric
analysis
allowed
to
identify
four
main
clusters
determine
dominant
areas
scientific
research
related
topic
institution
efficiency.
largest
cluster
was
one
describing
relationships
between
directly
healthcare
facility
(decision-making,
use
information
technologies
(artificial
intelligence,
blockchain,
Internet
Things,
etc.),
effectiveness
solving
problems
patients,
etc.)
second
combines
organisation,
management,
standardisation,
audit,
professional
development,
quality
and
productivity
in
facilities.
third
fourth
are
service
resource
components
ensuring
institution,
respectively.
presents
various
approaches
classifying
performance
indicators
institution:
by
type
performance,
form,
costs,
measurement
results,
scope
work,
stages.
national
industry
development
UK,
Ukraine
Germany
analysed.
mechanisms
for
decentralising
management
institutions,
increasing
their
autonomy,
services
described
on
example
Ukraine.
Using
pattern
typical
small
city
Ukraine,
analysed:
terms
staffing,
patient
care,
financing,
corporate
culture,
patient-centeredness,
control
over
financial
flows
separately
each
level
care.
Priority
steps
improve
infrastructure
support
subject
analysis,
possible
measures
services,
preferred
resources
financing
planned
measures,
implementation
period
expected
results
proposed
identified.
From
theoretical
point
view,
this
deepens
knowledge
about
nature
practical
recommendations
ways
make
it
form
roadmap
promising
changes.
Their
will
increase
primary
ensure
vivid
rise
provision
at
secondary
short
medium
term.
Язык: Английский