Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions

International Journal of ADVANCED AND APPLIED SCIENCES, Journal Year: 2025, Volume and Issue: 12(1), P. 52 - 68

Published: Jan. 1, 2025

A successful healthcare organization is indispensable in achieving both the quality of care for patients and individual well-being. In Croatia, can access health from either public or private providers. This study assessed satisfaction levels 423 who accessed services institutions through questionnaires. Furthermore, 71 workers answered a comprehensive questionnaire regarding job satisfaction. The results demonstrate that are more satisfied with services, though treatment usually sought facility due to affordability provided. On other hand, employees facilities have expressed high level has positive effect on their motivation

Language: Английский

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The service quality imperative: Sustaining ridesharing adoption in the developing world

Research in Transportation Business & Management, Journal Year: 2025, Volume and Issue: 59, P. 101289 - 101289

Published: Jan. 18, 2025

Language: Английский

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HEALTH CARE SERVICE QUALITY IN SULU SANITARIUM AND GENERAL HOSPITAL: AN ASSESSMENT

Deleted Journal, Journal Year: 2025, Volume and Issue: 2(1), P. 1 - 18

Published: May 14, 2025

This study examined the significant variations in healthcare service quality between Sulu Sanitarium and General Hospital. For this descriptive-quantitative study, 100 respondents were chosen through purposeful sampling, data was analyzed using Pearson's test of correlation, frequency count, percentage score, weighted mean, standard deviation, t-test for independent samples, one-way ANOVA. According to findings, 1) majority are married women, mostly ages 21 30, 2) they generally have a satisfactory comprehension caliber medical care offered by Hospital; 3) Hospital's levels health often indistinguishable when grouped gender educational attainment. However, difference is observed civil status gender; no other group views services Hospital more favorably than those who 41 years age or older, respectively; 4) A very high positive correlation found overall among sub-levels subsumed under level quality. These findings also corroborate SERVQUAL model, developed Parasuraman et al. (1985), which asserts that component always perception patients providers tangible, dependable, responsive, assured, sympathetic relevant satisfaction. Data on services, particularly at Hospital, can be with help framework. highlights significance ensuring sensitive, high-quality delivery range demographic needs order promote practical services.

Language: Английский

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The mediating role of service innovation in the relationship between customer orientation and patient satisfaction

BMC Health Services Research, Journal Year: 2025, Volume and Issue: 25(1)

Published: June 4, 2025

Abstract Introduction Declining patient satisfaction signals a pressing challenge in healthcare service quality; however, the role of innovation addressing this issue remains underexplored. While is cornerstone effective delivery, evolving needs and expectations demand that providers innovate to remain competitive responsive needs. Although prior research underscores positive impact on satisfaction, critical gap persists understanding how mediates relationship between customer orientation satisfaction. This study aims fill by examining interplay these factors offering insights enhance strategies. Methods A cross-sectional survey strategy was employed gather primary data from private public facilities Greater Accra Ashanti Regions. The three largest government hospitals two each region were selected, due their high referral rates. Using Snedecor Cochran’s formula, sample size 386 determined; increased 700 account for potential non-responses incomplete questionnaires, yielding final response rate approximately 91%. Results results confirmed positively impacted (β = 0.020, p 0.040), but did not significantly 0.360, 0.560). Service significant mediator (indirect effect β 0.563). Conclusions enhances healthcare, alone does substantially affect challenges widely held assumption translates higher levels Therefore, pathway through which affects may be diverse requires further research. These findings highlight need holistic approach integrates innovative services processes with high-quality delivery engagement meet patients’ expectations. support incorporation perspectives into practices boost Prioritising training policies promote customer-centric culture essential organisations.

Language: Английский

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Healthcare institution efficiency: Meta-analysis and case study

Health Economics and Management Review, Journal Year: 2024, Volume and Issue: 5(1), P. 90 - 105

Published: March 31, 2024

The article analyses the factors that influence efficiency of a medical institution. VOSviewer bibliometric analysis allowed to identify four main clusters determine dominant areas scientific research related topic institution efficiency. largest cluster was one describing relationships between directly healthcare facility (decision-making, use information technologies (artificial intelligence, blockchain, Internet Things, etc.), effectiveness solving problems patients, etc.) second combines organisation, management, standardisation, audit, professional development, quality and productivity in facilities. third fourth are service resource components ensuring institution, respectively. presents various approaches classifying performance indicators institution: by type performance, form, costs, measurement results, scope work, stages. national industry development UK, Ukraine Germany analysed. mechanisms for decentralising management institutions, increasing their autonomy, services described on example Ukraine. Using pattern typical small city Ukraine, analysed: terms staffing, patient care, financing, corporate culture, patient-centeredness, control over financial flows separately each level care. Priority steps improve infrastructure support subject analysis, possible measures services, preferred resources financing planned measures, implementation period expected results proposed identified. From theoretical point view, this deepens knowledge about nature practical recommendations ways make it form roadmap promising changes. Their will increase primary ensure vivid rise provision at secondary short medium term.

Language: Английский

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