Cogent Business & Management, Год журнала: 2024, Номер 11(1)
Опубликована: Сен. 16, 2024
Язык: Английский
Telematics and Informatics, Год журнала: 2024, Номер 88, С. 102109 - 102109
Опубликована: Фев. 15, 2024
Язык: Английский
Процитировано
23
Journal of financial reporting & accounting, Год журнала: 2024, Номер unknown
Опубликована: Апрель 15, 2024
Purpose This study aims to conceptualise a customer-centric model based on an online customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), improve the continuous usage intention (CUI) of Indian digital banks from Generation Y Z perspectives. Design/methodology/approach used survey method gather data sample 466 banking users, which usable questionnaires were obtained. The obtained subjected thorough analysis using PLS-SEM further research hypotheses. Findings main factors that determine banks’ OCE are perceived enjoyment, e-service quality, information quality e-convenience. Additionally, relevant constructs evaluated importance-performance map analysis. Research limitations/implications convenience sampling for urban population banking; therefore, outcome may be generalised limited extent. It would valuable imitate studies in other countries strengthen further. Originality/value There is lack India; thus, this helps rectify issue while providing insights. differs others it examines connections between OCE, EL, ET bottom line financial institutions, these as dependent variables instead traditional measures.
Язык: Английский
Процитировано
5
International Journal of Information Management Data Insights, Год журнала: 2024, Номер 4(2), С. 100258 - 100258
Опубликована: Июнь 8, 2024
Язык: Английский
Процитировано
5
Digital Government Research and Practice, Год журнала: 2025, Номер unknown
Опубликована: Фев. 3, 2025
Citizen trust is critical for effective public policy implementation. However, according to a recent report from the OECD, only 39% of citizens have medium or high in government. Among others, use digital technology has been considered foster by leveraging transparency government data, information, decision-making process. The purpose this scoping review provide an overview relationship between digitalization services and using Arksey O'Malley methodological framework. Based on technology, organization, environment (TOE) framework, individual, aspect, study identifies categorizes 112 distinct constructs mapped across five key contexts: environment, trust. findings help improve our previously limited understanding identifying set concepts related each six research contexts that may prove fruitful efforts develop theory explaining e-government relationship. Furthermore, practical it provides insights administrators policymakers should be when developing policies regarding
Язык: Английский
Процитировано
0
Опубликована: Апрель 3, 2025
Язык: Английский
Процитировано
0
Deleted Journal, Год журнала: 2024, Номер 1(2), С. 139 - 157
Опубликована: Май 2, 2024
Purpose This study investigates the factors influencing citizen attitudes toward e-government services and their effects on adoption of in Saudi Arabia. It sheds light moderating role motivation relationship between favor usage behavior Arabian context. The analyzes both drivers propelling uptake barriers impeding it. Design/methodology/approach A descriptive research design was employed this study, which surveyed 487 respondents from Jeddah Madina cities surrounding region. identifies key drivers, including cultural factors, digital literacy, government policy interventions, privacy security, technical infrastructure, support trust, alongside such as concerns about data security literacy. Findings findings reveal complex interplay these shaping indicates that moderates between, behavior. Originality/value contributes valuable insights for policymakers practitioners by offering a nuanced perspective service enhances our understanding impact adoption, highlighting importance factor relationship.
Язык: Английский
Процитировано
3
Journal of Open Innovation Technology Market and Complexity, Год журнала: 2024, Номер 10(3), С. 100372 - 100372
Опубликована: Авг. 30, 2024
Язык: Английский
Процитировано
1
Global Knowledge Memory and Communication, Год журнала: 2024, Номер unknown
Опубликована: Окт. 15, 2024
Purpose The main purpose of this study is to determine the antecedent factors smart government service apps intention and its impact on actual use by extending unified theory acceptance technology (UTAUT) in Jordanian context. Design/methodology/approach To achieve purpose, a quantitative method was used test collected data, hypotheses testing through using statistical package for social sciences (SPSS) partial least squares software. Findings findings indicate that media advertising has positive effect both influence peer influence. Furthermore, it demonstrated significant performance expectancy. In addition, there direct correlation between capacity, effort expectancy, facilitating conditions e-government services. Lastly, results mainly show services significantly positively influenced self-isolation. Next, as expected, self-isolation moderated relationship via Sanad application, hence related hypothesis supported. Originality/value This provides practical recommendations policy-makers Ministry Digital Economy Entrepreneurship (MoDEE) Jordan.
Язык: Английский
Процитировано
1
Advances in higher education and professional development book series, Год журнала: 2024, Номер unknown, С. 354 - 375
Опубликована: Апрель 22, 2024
Higher and tertiary education sectors in different parts of the world have experienced substantial digital transformations since emergence Coronavirus (COVID-19) pandemic, which forced many higher institutions (HEIs) to adopt remote teaching learning systems using relevant technologies. The purpose this chapter is examine scope transformation HEIs Zimbabwe, post COVID-19 pandemic. study employed a qualitative methodology where purposive sampling was used selecting students, lecturers university administrators from whom data collected through semi-structured interviews focus group discussions. revealed that Zimbabwe committed embracing transformation, but they are financially incapacitated procure supporting technologies for use by staff, students. recommends amongst other measures, partnerships with donor community can help leverage financial resources support Zimbabwe.
Язык: Английский
Процитировано
0
American Journal of Business, Год журнала: 2024, Номер unknown
Опубликована: Июнь 15, 2024
Purpose This research aims to investigate the showrooming phenomenon in context of evolving omnichannel shopping landscape, which seamlessly integrates both physical and online retail channels. Showrooming, wherein customers browse products stores but ultimately purchase from competitors, poses a potential threat job security satisfaction sales staff brick-and-mortar (B&M) stores. To address this issue, study explores relationship between showrooming, self-efficacy, performance, insecurity staff, using demands-resources (JDR-R) model as theoretical framework. Design/methodology/approach employs quantitative methods gathers data 219 working Indian Structural equation modeling is used test proposed hypotheses. Findings The results indicate that associated with decrease performance staff. Furthermore, result indicates positively increased among Originality/value offers valuable contributions existing literature insights for retailers salespeople regarding repercussions showrooming. It also suggests coping strategies challenges posed by behavior showroomers.
Язык: Английский
Процитировано
0