Digital Banking in Northern India: The Risks on Customer Satisfaction

Risks, Год журнала: 2021, Номер 9(11), С. 209 - 209

Опубликована: Ноя. 17, 2021

The widespread use of digital technologies and the current pandemic (COVID) have fueled need call for transformation in banking sector. Although this has various benefits, it is a disruption to norm which bank customer become accustomed. This variance means that customers would make some changes their routine. can constitute risks terms maintaining satisfaction at previous levels. These are associated with retention because service or product needs be aligned expectations avoid them switching other providers. Moreover, also an effect on reputation. Offering account opening remote deposits may not satisfy customers; competitive advantage depends many aspects such as providing hassle-free, personalized cyber-secure experience, economic society large. Therefore, there understand intensity risk factors influence digitalized services products. To do this, we carried out structured survey, framed five dimensions SERVQUAL model, was sent Northern Indian customers, received 222 valid responses. We subjected data Structural Equation Modelling using SmartPLS version 3 application software. Results reveal India genuinely satisfied quality provided by banking. ‘reliability’ strongest factor impact satisfaction, followed ‘tangibility’ ‘responsiveness’.

Язык: Английский

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Portfolio Performance of Public Sector General Insurance Companies in India: A Comparative Analysis

Contemporary studies in economic and financial analysis, Год журнала: 2022, Номер unknown, С. 215 - 230

Опубликована: Март 14, 2022

Purpose: In addition to the liberalisation policy, big data has revolutionised level of awareness among customers about quality and prices insurance products. The rationale behind this study is underline issues in managing product portfolios a disruptive environment, where sudden unexpected situation like COVID-19 pandemic going challenge traditional models covers organisations as well individuals.Methodology: based on secondary data. scope will only be confined top two general companies India year registration market share compare their during pre- post-liberalisation periods ranging from 1985–1986 2000–2001 2001–2002 2018–2019, respectively.Findings: There lack balanced portfolio for fulfilling varying needs customers. needed set up different should provide separate natural catastrophes such floods, earthquakes, landslides, tsunami, occurrence new pandemics COVID-19.Significance: highlights that outbreak similar or global emergencies need special preparation sector.

Язык: Английский

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Risk Mapping: Ranking and Analysis of Selected, Key Risk in Supply Chains

Journal of risk and financial management, Год журнала: 2023, Номер 16(2), С. 71 - 71

Опубликована: Янв. 25, 2023

This study aimed to analyze the impact of key causes external and internal risk on supply chains. The basic most probable are listed, based literature research interviews with representatives metal industry. analysis was carried out by semiquantitative assessment using maps. relationship between probability an event occurrence its chains tested. postulates that factors can be controlled through monitoring. Attention drawn beneficial aspects maps enable a comprehensive situation. Both risks cause turmoil disruption chain. findings suggest uncertainty crises have direct chain dangerous. work presents possibility practical application for presented approach complements methodology Risk were used as tool in assessing individual It has been found subject high risk, which monitored matrix procedures. conducted showed critical areas crises, environmental uncertainty, relationships, manufacturing dangerous related conditions beyond control participants article fills gap monitoring focusing selected, generalized measures industrial supply.

Язык: Английский

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Farmers’ response to maize production risks in Cameroon: An application of the criticality risk matrix model

Heliyon, Год журнала: 2023, Номер 9(4), С. e15124 - e15124

Опубликована: Апрель 1, 2023

Farmers' inability to successfully participate in the maize value chain due threats of some risk factors is one key reasons for rising food insecurity. This study analyses farmers' responses risks involved production Cameroon. Data on were collected from smallholder farmers operating selected communities along River Sanaga. The Criticality Risk Matrix model was employed determine severity these based their criticality and likelihood occurrence. After deriving preferences categorization farm decisions, a Multinomial Logit Regression then used investigate extent which influences decisions. Additionally, Graded Response Model utilized predict by categorizing probable patterns action. results revealed that with fatal consequences such as pest invasion had negative significant influence on-farm decisions perceived more likely provoke risk-averse responses. Less fertilizer unavailability, poor infrastructure, labour shortage, health all induced farmers. Furthermore, gender, experience employment status also significantly decision-making. response presented Characteristic Curves further indicated willingness continue activities despite probability engaging diversification an added measure mitigate risks. We recommended effective measures information dissemination well sustained Extension Service support be made available

Язык: Английский

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The relationship between risk perception and risk management: a systematic literature review

Journal of Risk Research, Год журнала: 2025, Номер unknown, С. 1 - 18

Опубликована: Янв. 3, 2025

Risk perception plays an important role in risk management and reduction because it involves understanding exposures that can affect the stability sustainability of both financial non-financial institutions. This study aims to highlight relationship between various disciplines, as well identify factors could influence management. Employing a systematic literature review (SLR) methodology, this adheres Preferred Reporting Items for Systematic Meta-Analyses (PRISMA) guidelines ensure production high-quality evidence. The identified 2333 unique articles, 18 which met inclusion criteria, from online databases such Web Sciences, Scopus, ScienceDirect, Sage, Wiley, spanning publications 2007 2022. majority reviewed articles indicate positive correlation Research specifically revealed high level correlates with higher adherence strategies. However, under uncertainty raised by political conflict, especially banking sector, remains unexplored, highlighting need further investigation into varying types how individuals perceive manage

Язык: Английский

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Revealing perceptions of corruption behavior in indonesian higher education institutions

Multidisciplinary Science Journal, Год журнала: 2025, Номер 7(8), С. 2025390 - 2025390

Опубликована: Фев. 9, 2025

Fraud, particularly corruption, remains a significant challenge in Indonesia, permeating various sectors, including higher education. This study investigates how students' perceptions of risk, and corruption justification influence corrupt behavior university settings. By examining these factors, the aims to uncover underlying mechanisms driving practices offer strategies combat academia. Using survey method, data were collected from 208 Indonesian students via structured questionnaires. The employed multiple linear regression Structural Equation Modeling (SEM) using Partial Least Square (PLS) analysis assess relationships among variables. results reveal that risk perception significantly reduces behavior, emphasizing deterrent effect perceived consequences. Conversely, heightened increase tendencies, as they normalize unethical reduce moral accountability. findings underscore importance fostering an anti-corruption culture within universities by addressing ethical rationalizations. promoting awareness risks consequences strengthening institutional integrity, countering narratives, can mitigate practices. also highlights nuanced relationship between reporting showing individuals are more likely report when perceive high minimal retaliation. Additionally, shapes social norms, with often leading normalization for influences decision-making, enabling rationalize actions. These insights contribute formulation policies educational programs emphasize academic aiming build trust provides valuable foundation advancing ethics integrity universities.

Язык: Английский

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Examining Risk Perception and Coping Strategies of Senior High School Teachers in Ghana: Does COVID-19-Related Knowledge Matter?

COVID, Год журнала: 2022, Номер 2(5), С. 660 - 673

Опубликована: Май 23, 2022

Previous research has established the link between COVID-19 risk perception and coping behaviors of teachers in different countries. However, these studies have revealed inconsistent result patterns. Moreover, little is known about role knowledge strategies teachers. This study, therefore, examines relationship teachers, as well moderating effect this link. Through convenience sampling technique, a cross-sectional sample 376 was recruited to respond questionnaire. Correlation multiple regression analyses were used analyzing data. It that positively correlated with active strategy negatively associated emotional support. Further, results showed high level perception, are less likely adopt support coping. In contrast, low levels will exhibit higher probability adopting The study projects need for enhancing while conscientizing them on risky nature through health education promotion.

Язык: Английский

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Unpacking the black box: Investigating the role of social protection programmes in promoting decent work and economic growth in low‐income countries

Sustainable Development, Год журнала: 2024, Номер 32(5), С. 5825 - 5835

Опубликована: Апрель 12, 2024

Abstract This study investigates the intricate nexus between low‐income countries, Sustainable Development Goals (SDGs), and multifaceted phenomenon of unemployment. Amid global endeavour to achieve SDGs, these marginalised nations assume a pivotal role, confronting distinctive challenges opportunities. We employ meticulous analysis structural equation modelling techniques unveil complex network relationships among diverse socio‐economic indicators unemployment across 27 encompassing such as Afghanistan, Zambia, others. Our empirical findings underscore paramount importance economic advancement, epitomised by GDP per capita, in fostering employment prospects. Concurrently, environmental endeavours, CO 2 emissions, potential green mitigating Investments education healthcare, indicated primary completion rates life expectancy, emerge determinants employability. Moreover, access clean energy sources mobile cellular subscriptions indirectly influence rates, underscoring nature issue. Furthermore, our reveals interplay progress social well‐being. These insights give policymakers invaluable direction, stressing significance tailored strategies that harness education, technology, initiatives alleviate unemployment, cultivate inclusive growth, advance overarching aspirations sustainable development countries.

Язык: Английский

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Redefining health, risk, and safety for occupational settings: A mixed-methods study

Safety Science, Год журнала: 2024, Номер 181, С. 106698 - 106698

Опубликована: Окт. 18, 2024

Язык: Английский

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Consumer Complaints and Complaint Management in the Tourism Sector

Contemporary studies in economic and financial analysis, Год журнала: 2022, Номер unknown, С. 95 - 111

Опубликована: Фев. 18, 2022

Introduction – In today’s intense competitive environment, businesses that want to have a sustainable advantage must put the customer at centre of all their activities and create loyalty by offering products services will provide satisfaction. One key elements ensuring satisfaction is effective handling complaints, which defined as customers expressing dissatisfaction with unmet expectations unsatisfied needs verbally or in writing. The concept complaint response customers’ they experience an invaluable feedback mechanism for resolve issues relating services.Aim aim this chapter emphasise importance important part relations management marketing tool tourism sector. As service sub-sector, simultaneous production consumption sector ensures more than concrete products, due inseparable nature. For reason, handling, evaluating finalising complaints has function value providing necessary information enterprises become aware deficiencies mistakes. Complaint started play even critical role industry preventing losses dissatisfaction, especially considering shrinkage demand COVID-19 pandemic.Method Firstly were explained, behaviour factors affecting examined detail, online was mentioned subject evaluated terms businesses.Results While resolution should be seen goal every business, it vital understand behaviours, how managed way result favour business.Conclusion A process enables easily report produces solutions soon possible positively affect context, order reduce negative effects on enterprises, through pandemic, business need clear easy-to-access procedures, quick response, show reliability consistency solution, keeping complainant informed progress, employees who can communicate empathy courtesy, enough deal situation, adopt proactive approaches prevent rather reducing volume complaints.Originality/Value This research contributes literature complaining behaviour, examining emphasising addition, contributions system pandemic sector, one sectors mostly affected global scale.

Язык: Английский

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