Automating street‐level discretion: A systematic literature review and research agenda DOI
Emma Northcott

Policy Studies Journal, Год журнала: 2025, Номер unknown

Опубликована: Апрель 10, 2025

Abstract While public sector organizations continue to implement information and communication technologies (ICT), it is unclear what extent digitalization efforts influence the discretion of street‐level bureaucrats. Understanding relationship between ICT human an important consideration for managers overseeing technology implementation processes evaluating outcomes. This systematic literature review examines studies that explore use. The results show there are several mechanisms through which ICTs change discretion, such as removing face‐to‐face interactions, standardizing processes, enhancing top‐down monitoring, increasing exchanges, providing decision supports. Street‐level bureaucrats adopt various strategies resist ICT‐driven standardization, suggesting may alter workplace dynamics professional identities frontline workers. Revealing changing has implications research practice more agencies expand their reliance on deliver services, thereby incorporating new actors institutional arrangements.

Язык: Английский

Citizens’ intention to follow recommendations from a government-supported AI-enabled system DOI
Yi-Fan Wang, Yu‐Che Chen,

Shih‐Yi Chien

и другие.

Public Policy and Administration, Год журнала: 2023, Номер unknown

Опубликована: Май 18, 2023

Artificial intelligence (AI) applications in public services are an emerging and crucial issue the modern world. Many countries utilize AI-enabled systems to serve citizens deliver services. Although AI can bring more efficiency responsiveness, this technology raises privacy social inequality concerns. From perspective of behavioral administration (BPA), citizens’ use depends on their perception technology. This study proposes a conceptual framework connecting perceptions, trust, intention follow instructions from government-supported recommendation system pandemic. Our launches online-based experimental survey analyzes data with partial least square structural equation model (PLS-SEM). The research findings suggest that algorithmic transparency increases trust recommendations, but concerns decrease when asks for sensitive information. Additionally, familiar technologies likely recommendations feature-based communication strategy. Finally, mediate impacts perceptions system. clarifies effects identifies role explores strategies recommendations. results deepen provide policy suggestions sector develop increase compliance

Язык: Английский

Процитировано

14
Proactivity in digital public services: A conceptual analysis DOI
Hendrik Scholta, Ida Lindgren

Government Information Quarterly, Год журнала: 2023, Номер 40(3), С. 101832 - 101832

Опубликована: Май 22, 2023

Язык: Английский

Процитировано

14
Paradoxical digital inclusion: The mixed blessing of street-level intermediaries in reducing administrative burden DOI
Mohammad Alshallaqi, Yaser Hasan Al‐Mamary

Government Information Quarterly, Год журнала: 2024, Номер 41(1), С. 101913 - 101913

Опубликована: Фев. 23, 2024

Язык: Английский

Процитировано

5
Electronic identification (e-ID) as a socio-technical system moderating migrants' access to essential public services – The case of Finland DOI Creative Commons
Laura Kemppainen, Teemu Kemppainen, Anne Kouvonen

и другие.

Government Information Quarterly, Год журнала: 2023, Номер 40(4), С. 101839 - 101839

Опубликована: Июнь 7, 2023

Many welfare state services have rapidly become 'digital by default'. Electronic identification (e-ID) technology is needed for secure authentication with regard to digital services. This study uses socio-technical systems theory analyse the development and transfer of e-ID in context public-private partnerships (PPPs). Recent studies shown that divide' prominent between ethnic minorities majority populations. Yet there a scarcity investigating inequalities related obtaining an e-ID, which required access public Our empirical results show transnational migrants had lower may hinder their ability We used representative Finnish population-based survey data (FinMonik study) general socio-demographic migration-specific factors associated not having e-ID. showed approximately 91% respondents than 98% among working-age population. There are significant differences different migrant groups. The lowest rate (84%) was observed who moved Finland from outside EU OECD countries. Regression analysis socio-economic status weak local language skills were argue as system includes unintended contradictions stemming PPP when non-discrimination principle clashes private sector's operational logics interests. government should remain accountable ensuring safety, efficacy, quality, adequate developed PPP.

Язык: Английский

Процитировано

11
Access to social rights under tension: The growing role of third‐party actors in dealing with the administrative burden and its implications DOI Creative Commons
Antoine Rode

International Journal of Social Welfare, Год журнала: 2024, Номер 33(4), С. 819 - 831

Опубликована: Фев. 22, 2024

Abstract The digital transformation in the public sector is a converging trend many social protection systems. In France, it being combined with gradual closure of government offices, particularly those responsible for managing security benefits. This article focuses on one consequences these developments. They lead to an increase requests support and help from individuals experiencing administrative burdens. make their range very different local actors, who do not always have skills or responsibility respond them. Based study carried out centres this presents role third parties reducing burden. More specifically, investigates types costs associated burden which respond, meets analyses tensions posed by growing role, professional organisational political.

Язык: Английский

Процитировано

4
Administrative burden in older adults: A look at SNAP DOI
Marian Negoita,

Madeleine Levin,

Anne Paprocki

и другие.

International Journal of Social Welfare, Год журнала: 2024, Номер 33(4), С. 880 - 889

Опубликована: Март 13, 2024

Abstract An extensive literature has shown that the rules govern access to social safety net programs create undue administrative burdens for citizens in accessing programs. In this paper, we contribute by describing experience of older adults with one US program, Supplemental Nutrition Assistance Program. Our study gathered data from a total 267 through interviews and focus groups. Many our respondents had recently experienced several financial, health, life crises which affected their ability seek information, memorize important details, plan adequately. The main finding is often multiple challenges whose effects tend amplify each other, affecting decision‐making abilities. findings suggest policies simplify eligibility processes, reduce amount paperwork, minimize number client‐caseworker encounters, have potential facilitate greater program access.

Язык: Английский

Процитировано

4
Introduction to the digital welfare state: Contestations, considerations and entanglements DOI Creative Commons
Georgia van Toorn, Paul Henman, Karen Soldatić

и другие.

Journal of sociology, Год журнала: 2024, Номер 60(3), С. 507 - 522

Опубликована: Июль 26, 2024

This article introduces a special issue of the Journal Sociology focused on critical analysis digital welfare state. The digitalisation policy, institutions and service delivery has led to increased scrutiny, social sorting surveillance recipients other marginalised groups. collection papers contributes current debates about using sociological approaches which foreground role power relations human agency in shaping these dynamics. We provide introductory insights into themes explored within collection, including connection with ‘the social’, technologies truth-making, importance humans their labour operationalising welfare. In addition, we highlight value research revealing various processes relationships through state is constituted expressed digitally.

Язык: Английский

Процитировано

4
Administrative Burden Reduction in Chinese Digital Government: Are Bureaucratic Training and Platform Optimization Effective? DOI

G.C. Shi,

Guohua Wang

Chinese Political Science Review, Год журнала: 2025, Номер unknown

Опубликована: Янв. 8, 2025

Язык: Английский

Процитировано

0
Navigating digital encounters: insights from frontline professionals on public service delivery DOI Creative Commons
Hanna Kirjavainen, Harri Jalonen

International Journal of Public Sector Management, Год журнала: 2025, Номер unknown

Опубликована: Янв. 27, 2025

Purpose Digitalization is transforming public service delivery, potentially increasing efficiency and availability but risking excluding vulnerable people with weak digital skills. Despite technological advances, frontline professionals remain a crucial element of value creation, as many services require human interaction, even if it digitally mediated. This study surveys to capture their experiences assess whether encounters meet clients’ needs. Design/methodology/approach The dataset comprises 15 interviews assisting migrant clients. data were analysed using abductive thematic analysis, utilizing viewpoints about the divide from previous literature. Findings emphasizes three pivotal elements inherent in clients: (1) high administrative burden due competency, Finnish skills knowledge local system, (2) importance interpersonal trust (3) shifting pressurized role professional. Originality/value main novelty this lies illustrating that are interconnected. contributes management research by enhancing understanding development. It provides insights professionals, which could pave way for applying technology benefit all citizens, including populations.

Язык: Английский

Процитировано

0
How does internet use affect the sense of gain in older adults? A moderated mediation model DOI Creative Commons
Yi Yang, Ying Ni

Frontiers in Psychology, Год журнала: 2025, Номер 16

Опубликована: Фев. 26, 2025

In the context of digital era, Internet use is major significance for enhancing sense gain among elderly people and enabling them to share in development dividend society. Based on CGSS 2021 (N = 2,929), this study explores impact elderly, a moderated mediation model was constructed explore mediating role perceived social justice potential moderating status. The results showed that (1) general significantly enhanced elderly's gain. Among group, economic (ESG) enhanced, political (PSG) positively affected but not significantly, while security (SSG) negatively affected. (2) A equity plays older adults. (3) Social status does play latter half path model. Meanwhile, heterogeneity analysis revealed affects with low household incomes, high levels literacy, an urban registration, spouse. research conclusion article provides strong empirical support solving problem integration effectively their achievement.

Язык: Английский

Процитировано

0