Journal of Hospitality and Tourism Technology,
Год журнала:
2025,
Номер
unknown
Опубликована: Март 12, 2025
Purpose
This
study
aims
to
explore
customer
reactions
using
chatbots
in
the
airline
industry
and
understand
psychological
factors
influencing
their
preferences.
Design/methodology/approach
Study
1
assesses
attitudes
toward
human
versus
chatbot
service
agents
interactions
with
social
presence
theory
as
theoretical
foundation
corroborate
prior
research,
whereas
2
applies
motivated
action
analyze
impact
of
an
individual’s
goal
orientation
traits
(process
outcome)
related
acceptance.
Findings
Results
indicate
that
individuals
outcome-focused
personality
show
a
preference
for
when
addressing
issues,
suggesting
significantly
technology
Originality/value
research
contributes
new
insights
into
understudied
area
predispositions
affecting
acceptance
scenarios
within
industry.
Journal of Travel Research,
Год журнала:
2022,
Номер
62(8), С. 1737 - 1754
Опубликована: Дек. 19, 2022
This
research
provides
new
insights
into
the
link
between
destination
social
responsibility
(DSR)
and
resident
quality
of
life
(QOL).
A
conceptual
model
is
tested
based
on
attribution
theory
empowerment
that
investigates
impact
different
DSR
motive
attributions
can
have
QOL,
potential
mediating
role
empowerment.
actions
attributable
to
intrinsic
(extrinsic)
motives
by
residents
were
found
demonstrate
greater
(lesser)
QOL.
Empowerment
was
a
significant
positive
QOL
mediate
relationship.
Examination
these
initial
findings
suggest
intrinsic,
relative
extrinsic,
enhance
through
tourism
under
high
involvement
conditions.
relationship
not
hold
in
low
The
paper
concludes
with
discussion
theoretical
managerial
contributions,
as
well
study
limitations
future
directions.
Behavioral Sciences,
Год журнала:
2023,
Номер
13(6), С. 439 - 439
Опубликована: Май 23, 2023
In
this
study,
we
aim
to
investigate
the
influence
of
time
spent
reading
product
information
on
consumer
behavior
in
e-commerce.
Given
rapid
growth
e-commerce
and
increasing
importance
understanding
online
behavior,
our
research
focuses
gaining
a
deeper
customer
navigation
websites
its
effects
purchasing
decisions.
Recognizing
multidimensional
dynamic
nature
utilize
machine
learning
techniques,
which
offer
capacity
handle
complex
data
structures
reveal
hidden
patterns
within
data,
thereby
augmenting
comprehension
underlying
mechanisms.
By
analyzing
clickstream
using
Machine
Learning
(ML)
algorithms,
provide
new
insights
into
internal
structure
clusters
propose
methodology
for
non-linear
relationships
datasets.
Our
results
that
product-related
information,
combined
with
other
factors
such
as
bounce
rates,
exit
type,
significantly
influences
customer's
decision.
This
study
contributes
existing
literature
offers
practical
implications
website
design
marketing
strategies.
Data and Information Management,
Год журнала:
2023,
Номер
unknown, С. 100058 - 100058
Опубликована: Ноя. 1, 2023
The
proliferation
of
online
reviews
has
provoked
a
substantial
deal
academic
research,
providing
proof
reviews’
influence
on
purchase
intention
in
consumer
behavior.
However,
the
current
empirical
research
often
yields
inconsistent
and
inconclusive
results.
In
order
to
bridge
gap
our
understanding
relationship
between
its
determinants,
meta-analysis
156
studies
with
214
effect
sizes
69,006
observations
was
conducted.
Additionally,
two
new
factors
-
review
content
type
format
were
included
study.
results
showed
that
all
antecedents
significantly
affect
intention,
valence
showing
most
potent
(r
=
0.563).
Furthermore,
individualism,
product
type,
four
study
characteristics
are
important
moderating
factors.
conclusion,
this
provides
more
reliable
generalizations,
findings
beneficial
scholars,
managers,
retailers,
website
owners,
for
example,
help
set
agenda
future
efforts
provide
practical
guidance
could
boost
marketing
activities.
Sustainability,
Год журнала:
2022,
Номер
14(21), С. 13921 - 13921
Опубликована: Окт. 26, 2022
In
order
to
sell
unmarketable
products
and
alleviate
farmers’
economic
difficulties
caused
by
the
COVID-19
pandemic,
public-interest
livestreaming
for
farmers
with
property
of
altruism
has
been
emerging
as
a
new
way
mobile
commerce
attracted
huge
amount
attention
among
Chinese
consumers.
this
paper,
based
on
theory
reasoned
action,
we
intend
explore
influencing
factors
from
levels
platform,
product,
consumer
that
affect
consumers’
attitudes
purchase
intentions
towards
agricultural
via
livestreaming.
We
have
collected
475
valid
responses
consumers
(especially
youth)
who
experienced
then
constructed
structural
equation
model
using
partial
least-squares
method.
The
results
show
significant
positive
impact
their
respect
Perceived
interactivity,
perceived
endorsement,
product
familiarity,
subjective
norms,
altruistic
value,
livestream
shopping
experience
all
significantly
positively
affected
toward
in
Moreover,
norms
can
also
directly
intentions.
see
proposed
provide
better
explanation
intentions,
respectively.
This
paper
aims
expand
empirical
research
insights
into
phenomenon
during
COVID-19,
which
assist
addressing
dilemma
epidemic
promote
rural
development
commerce.
Additionally,
case
study
China
be
extended
other
countries
where
suffered
COVID-19.
Journal of Consumer Behaviour,
Год журнала:
2025,
Номер
unknown
Опубликована: Янв. 8, 2025
ABSTRACT
This
research
examines
the
impact
of
tone
mirroring
in
organizational
responses
to
food
complaints
on
social
media.
Drawing
cognitive
appraisal
theory,
two
experiments
explore
how
mirroring—matching
complaint,
whether
humorous
or
non‐humorous—influences
consumer
emotions
and
intentions.
The
findings
show
that
non‐humorous
significantly
enhance
psychological
comfort
among
virtual
observers
(VPOs).
comfort,
turn,
increases
purchase
intentions
decreases
likelihood
negative
word‐of‐mouth.
However,
high‐severity
service
failures,
is
ineffective,
as
severity
failure
moderates
indirect
effect
outcomes
via
comfort.
By
highlighting
mirroring—rather
than
humor
alone—as
a
critical
mechanism
shaped
by
failure,
this
study
extends
our
understanding
role
complaint
management.
results
offer
both
theoretical
contributions
practical
guidance
for
organizations
managing
