Geoheritage, Год журнала: 2025, Номер 17(3)
Опубликована: Июнь 4, 2025
Язык: Английский
Technology in Society, Год журнала: 2023, Номер 74, С. 102333 - 102333
Опубликована: Июль 25, 2023
Язык: Английский
Процитировано
64
Sustainability, Год журнала: 2022, Номер 14(15), С. 9455 - 9455
Опубликована: Авг. 2, 2022
Consumers are conscious of increasing online purchases and demand sustainable consumption friendly actions. Although there is interest in this topic, the research status, development, structure consumer behavior sustainability e-commerce scarce. This study aims to analyze intellectual, conceptual, social knowledge generate new understandings. Data from 104 articles were collected Scopus database, a bibliometric analysis was conducted. Results revealed close relationship between topic city logistics, big data analysis, customer engagement, circular economy, services, omnichannel retail, showing different approaches transversal themes related topic. contributes academic by identifying trends suggesting future topics.
Язык: Английский
Процитировано
61
International Journal of Hospitality Management, Год журнала: 2023, Номер 114, С. 103575 - 103575
Опубликована: Авг. 5, 2023
Язык: Английский
Процитировано
42
Tourism Review, Год журнала: 2025, Номер unknown
Опубликована: Янв. 15, 2025
Purpose The evolution of co-creation reflects a shift from firm-centric to user-centric and collaborative approach. purpose this study is explore the benefits co-creation, its potential drawbacks implications for tourism hospitality industry help frame concept’s understand importance customizing personalizing experiences. Design/methodology/approach This conceptual presents holistic framework that encompasses various formats found over time. uses bibliometric analysis thematic powered by artificial intelligence tools as techniques. Findings Co-creation has transitioned basic interactions between tourists providers sophisticated, technology-driven processes. paper proposes future-oriented guides academic research practical applications, outlining key innovation sustainable growth areas in sectors, demonstrating how fosters innovation, enhances consumer engagement addresses sustainability challenges. Practical offers actionable recommendations firms harness hyper-personalized services, community involvement. emphasizes role emerging technologies shaping innovative inclusive Social promotes ethical practices, highlighting inclusivity, cultural preservation empowerment development. Originality/value reflection based on helps project future developments raising new paths develop theories models explain processes outcomes successfully integrate offers.
Язык: Английский
Процитировано
2
Annals of Tourism Research Empirical Insights, Год журнала: 2025, Номер 6(1), С. 100170 - 100170
Опубликована: Март 6, 2025
Язык: Английский
Процитировано
2
Journal of Air Transport Management, Год журнала: 2023, Номер 112, С. 102441 - 102441
Опубликована: Июнь 7, 2023
This study aims to understand airline passengers' satisfaction trends by analyzing the most influential factors on before and during COVID-19 pandemic. The sample consists of a dataset with 9745 passenger reviews published airlinequality.com. were analyzed sentiment analysis tool calibrated for aviation industry accuracy. Machine learning algorithms then implemented predict review based company, travelers' type class, country origin. Findings show passengers unhappy pandemic, aggravated after outbreak. staff's behavior is main factor influencing satisfaction. Predictive modeling showed that it possible negative sentiments satisfactory performance rather than positive reviews. takeaway passengers, are worried about refunds aircraft cabin cleanliness. From managerial standpoint, companies can benefit from created knowledge adjust their strategies in agreement meet customers' expectations.
Язык: Английский
Процитировано
19
Research in Transportation Business & Management, Год журнала: 2024, Номер 53, С. 101111 - 101111
Опубликована: Фев. 26, 2024
Sustainability and Corporate Social Responsibility (CSR) are growing concerns among passengers airlines. However, the communication of such actions by airline companies is underexplored. Accordingly, this study aims to analyze airlines' CSR Environmental Actions (ESA) communications' impact on customer loyalty, through a Relationship Marketing (RM) perspective. Following text-mining approach, 6181 Facebook comments were collected. A word frequency matrix was created from collected data used as input for PLS-SEM test raised hypotheses. Results suggest that based ESA positively affects behavioral loyalty commitment. RM moderated ESA's but not relationship between loyalty. These findings communicating environmental efforts providing managers with valuable insights should be considered within strategies enhance return retention.
Язык: Английский
Процитировано
8
Electronic Commerce Research, Год журнала: 2024, Номер 24(2), С. 745 - 769
Опубликована: Янв. 12, 2024
Abstract Pet food subscription-based online services (SOS) fulfill the demand for pet that fits pets’ characteristics and health necessities. The present research explores antecedents of SOS customer satisfaction its effect on continuance intention, positively moderated by price. 28,786 reviews from 10 brands were collected Trustpilot to generate a term-frequency matrix through text mining techniques used as an input construct structural equation model. Results suggest e-service quality (E-SQ), perceived healthfulness, ingredients nutritional composition, packaging influence satisfaction, subsequently predicting intention. In turn, price was not confirmed positive moderating factor in relationship between
Язык: Английский
Процитировано
7
Journal of Hospitality and Tourism Technology, Год журнала: 2023, Номер 15(4), С. 497 - 518
Опубликована: Окт. 23, 2023
Purpose This study consolidates insights on the role of virtual reality (VR) and augmented (AR) in tourism engagement (TE). In addition, it suggests new directions for research hospitality. Design/methodology/approach A hybrid integrative review was used with bibliometric theory-context-characteristics-method framework analyses 236 peer-reviewed journal articles. Findings Computer science journals dominate TE VR/AR research. Emotional immersive attributes sustain TE. Exploring cultural theories can enrich perspectives context VR/AR. offers fruitful by exploring technology’s sustaining heritage studying intentions perceptions mobile applications. Originality/value To best authors’ knowledge, this is first that uncovers structure intellectual rationale existent
Язык: Английский
Процитировано
17
Journal of Air Transport Management, Год журнала: 2022, Номер 104, С. 102277 - 102277
Опубликована: Авг. 5, 2022
This research aimed to understand how airline companies are addressing the crisis generated by Covid-19 pandemic and handling issues like cancellations customer (dis)satisfaction. Research on online reviews from most popular tourism website, TripAdvisor, was conducted through collection of review posts leading 10 worldwide groups number passengers. These were extracted sector's impacted period during – date where first travel restrictions imposed until they began be lifted again (from March May 2020), which consequently led a greater posted shared reviews. A total 885 collected analysed with help Python-based sentiment analysis tool VADER. Results showed very negative trend, mainly caused related refund policies process, confirming reported impact this sector. Low-cost airlines revealed lower satisfaction rate when compared traditional ones, while Loyalty/Competitiveness, affected brands' overall equity. study enables better understand, customers' perspective, able deal severe COVID-19 pandemic. Through such knowledge subsequent critical discussion, we unveil that have unsatisfied customers, helping build up body airlines' recovery after
Язык: Английский
Процитировано
23