A new e-commerce model for free-riding behavior in decentralized supply chains DOI Creative Commons
Andreea Marin-Pantelescu, Alina Constantinescu, Mihai Daniel Roman

и другие.

Journal of Business Economics and Management, Год журнала: 2025, Номер 26(2), С. 507 - 532

Опубликована: Май 21, 2025

The complexity of consumer free-riding behavior is a current significant problem, as modern online purchasing channels sharply compete with the traditional ones. purpose this study to examine impact showrooming by free-rider consumers on product valuation within decentralized supply chain. Also, we how consumers’ use benefits experience achieved in offline channel buy from influences their chain and profits’ level retailers. We develop an e-commerce model for when customers visit brick-and-mortar unit products then them online. Results have indicated that customers’ between customer valuations price at which becomes influenced not only price, but also degree acceptance shopping services value factor. This has managerial consequences decision-making sellers, especially stores maximize profit must optimize additional services, reduce phenomenon same time generate costs.

Язык: Английский

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility DOI
Wenshan Guo,

Qiangqiang Luo

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103353 - 103353

Опубликована: Апрель 21, 2023

Язык: Английский

Процитировано

51

Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state DOI
Hua Pang,

Yang Ruan,

Kaige Zhang

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 78, С. 103795 - 103795

Опубликована: Март 8, 2024

Язык: Английский

Процитировано

31

Consumer behavior in immersive virtual reality retail environments: A systematic literature review using the stimuli‐organisms‐responses (S‐O‐r) model DOI Creative Commons
Aysu Erensoy, Anuradha Mathrani, Alexander Schnack

и другие.

Journal of Consumer Behaviour, Год журнала: 2024, Номер 23(6), С. 2781 - 2811

Опубликована: Июль 10, 2024

Abstract With the rising popularity of immersive virtual reality (iVR) technologies, retailers are increasingly seeking innovative ways to create unique digital shopping experiences for their consumers. However, existing literature lacks a unified and comprehensive review that examines interplay between stimuli consumer behavior in iVR environments. To fill this gap, we conducted systematic review, employing Stimulus‐Organisms‐Responses (S‐O‐R) model as underlying theoretical framework. This analyzed empirical research on retail environments by focusing experimental studies. Following thematic analysis, categorized outcomes into descriptive themes better comprehend within each theme. Our findings provide valuable insights marketers aiming enhance experience using technologies suggest directions future research.

Язык: Английский

Процитировано

25

Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit DOI Creative Commons
Neeru Sharma, Johra Kayeser Fatima

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 77, С. 103627 - 103627

Опубликована: Ноя. 24, 2023

Today, most retail profits are driven by customers' habitual buying behaviour. However, there is a lack of comprehensive theoretical understanding regarding how omnichannel habit affects perceived value and usage. This study uses customer theory to investigate the various roles shopping (as antecedent, mediator moderator) in retail. To achieve this goal, survey data from 512 shoppers Australia was analysed using partial least squares method with SmartPLS software version 3. The findings confirm that plays significant as mediator, moderator relationship between Additionally, reveals positive impact factors such security privacy, seamless experience, personalisation, social communications. research expands upon examining complex relationships aspects habit, For marketers looking strengthen buying, suggests prioritising promoting communications, offering personalised services. Recognising integral influence on perception usage, should adopt cohesive strategy for communicating their propositions target customers across multiple channels. approach can ultimately boost

Язык: Английский

Процитировано

24

Pricing strategy based on a stochastic problem with barter exchange under variable promotional effort for a retail channel DOI
Rekha Guchhait, Sandipa Bhattacharya, Biswajit Sarkar

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 81, С. 103954 - 103954

Опубликована: Июнь 26, 2024

Язык: Английский

Процитировано

12

How social media marketing activities affect brand loyalty? Mediating role of brand experience DOI
Sushant Kumar, Jung‐Kuei Hsieh

Asia Pacific Journal of Marketing and Logistics, Год журнала: 2024, Номер unknown

Опубликована: Апрель 4, 2024

Purpose Increasingly brands are performing several activities on social media in order to alter consumer consumption towards their offering. However, limited studies have attempted understand as how influence usage intentions and brand loyalty. Thus, this study aims examine the of marketing (SMMA) experience its association with continued (CUI) Design/methodology/approach The conceptualized a research model by using theoretical premise stimulus-organism-response theory. SMMA acts stimulus, four (sensory, affective, behavioral intellectual) elements act organism, CUI loyalty response. A survey-based questionnaire is used collect data from 309 respondents. hypothesized associations were examined structural equation modeling approach. Findings Results line among constructs. suggest that associated all experience. Also, intellectual aspects which moderating role education mediating organism also confirmed. Originality/value Using theory, confirms sensory, aspect has not been so far. novel findings add existing literature SMMA, further contributes showing moderation effect education.

Язык: Английский

Процитировано

11

Green purchase intention in omnichannel retailing: role of environmental knowledge and price sensitivity DOI
Gunjan Malhotra, Harsh Srivastava

Journal of Strategic Marketing, Год журнала: 2023, Номер 32(4), С. 467 - 490

Опубликована: Июль 28, 2023

This study explores how cross-channel integration influences consumers' green purchase intention, specifically through psychological ownership, consumer skepticism, environmental knowledge, and price sensitivity. We collected data from Indian consumers, using an online questionnaire survey method. The was consumers survey. were analyzed mediation moderated models. Findings suggest that increase in does enhance intention there is a significant mediating role of both skepticism ownership. results show while knowledge positively moderates the path via ownership at all levels (i.e. low to high), it not moderate skepticism. Moreover, sensitivity negatively high, high.

Язык: Английский

Процитировано

20

The relationship between technology trust and behavioral intention to use Metaverse in baby monitoring Systems’ Design: Stimulus-Organism-Response (SOR) theory DOI
Rabab Ali Abumalloh, Osama Halabi, Mehrbakhsh Nilashi

и другие.

Entertainment Computing, Год журнала: 2024, Номер 52, С. 100833 - 100833

Опубликована: Июль 20, 2024

Язык: Английский

Процитировано

8

Omnichannel shopping habit development DOI Creative Commons
Neeru Sharma, Johra Kayeser Fatima, S Sharma

и другие.

International Journal of Consumer Studies, Год журнала: 2024, Номер 48(4)

Опубликована: Июнь 27, 2024

Abstract Given the growing importance of habit development in omnichannel literature, this study aims to explore factors contributing shopping and subsequent impact on usage word‐of‐mouth. Data from 512 shoppers via an online survey were analysed using structural equation modelling. Results show that in‐store employee interactions strongly affect cognitive engagement, while digital predominantly influence affective engagement. Affective engagement is key for value consciousness, which, along with drives development. Significant moderation income relationship length also suggest higher longer foster stronger due consciousness. Additional analysis reveals a significant moderating between consciousness its outcomes. This research advances retail literature by illustrating how mode interaction (digital or personal) can various types works as mediator moderator driving Retailers cultivate habitual enhancing positive across channels monitoring

Язык: Английский

Процитировано

7

Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism DOI

Mingyao Wu,

Serene Tse, Vincent Wing Sun Tung

и другие.

International Journal of Contemporary Hospitality Management, Год журнала: 2025, Номер unknown

Опубликована: Март 6, 2025

Purpose Intellectual experiences focus on users’ information processing and critical thinking toward stimuli. The deployment of humanoid service robots as novel stimuli in tourism hospitality has influenced perceptions may affect their intellectual engagement. This paper aims to connect four contemporary theoretical concepts: the robot acceptance model, technological fear, uncanny valley theory stereotype content investigate robots. Design/methodology/approach Scale development procedures were conducted: literature review, checking face validity, factorizing items dimensions, achieving construct criterion validity testing predictive validity. Findings Through review free-response tasks, 43 measurement generated. Next, 1,006 samples from two cross-cultural groups refined scale. Finally, a reliable valid scale with dimensions measuring was determined. Practical implications Humanoid should be designed enhance functionality innovativeness while minimizing stiffness, inflexibility, unsafety danger improve Originality/value study provides examination by connecting theories perceptions. enriches human–robot experience through an integrated perspective presents rigorous scale’s psychometric properties. A for fills gaps serves effective predictor literature.

Язык: Английский

Процитировано

1