Adoption of ChatGPT by university students for academic purposes: Partial least square, artificial neural network, deep neural network and classification algorithms approach DOI Creative Commons
Arif Mahmud, Afjal H. Sarower, Amir Sohel

и другие.

Array, Год журнала: 2024, Номер 21, С. 100339 - 100339

Опубликована: Март 1, 2024

Given the limited extent of study conducted on application ChatGPT in realm education, this domain still needs to be explored. Consequently, primary objective is evaluate impact factors within extended value-based adoption model (VAM) and delineate individual contributions these toward shaping attitudes university students regarding utilization for instructional purposes. This investigation incorporates dimensions such as social influence, self-efficacy, personal innovativeness augment VAM. augmentation aims identify components where a hybrid approach, integrating partial least squares (PLS), artificial neural networks (ANN), deep (DNN), classification algorithms, employed accurately discern both linear nonlinear correlations. The data were obtained through an online survey administered students, purposive sample technique was select 369 valid responses. Following initial preparation, assessment process comprised three successive stages: PLS, ANN, DNN algorithms analysis. Intention influenced by attitude, which predicted perceived usefulness, enjoyment, innovativeness. Moreover, has maximum contribution attitude followed technicality, cost. These findings will support creation prioritization student-centered educational services. Additionally, can contribute creating efficient learning management system enhance students' academic performance professional efficiency.

Язык: Английский

Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework DOI
Xiaoyue Ma,

Yudi Huo

Technology in Society, Год журнала: 2023, Номер 75, С. 102362 - 102362

Опубликована: Сен. 14, 2023

Язык: Английский

Процитировано

160

What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective DOI

Hong Chuong Pham,

Cong Doanh Duong,

Giang Khanh Huyen Nguyen

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 78, С. 103758 - 103758

Опубликована: Фев. 9, 2024

Язык: Английский

Процитировано

69

Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence? DOI Creative Commons
Kamel El Hedhli, Haithem Zourrig, Amr Al Khateeb

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 75, С. 103459 - 103459

Опубликована: Июнь 25, 2023

Building upon the Stereotype Content Model (SCM), current research provides insights into how virtual influencers (VIs) influence consumer responses. More specifically, it investigates associations between VI's anthropomorphism and stereotypical judgments of warmth competence as well differential mediating roles these stereotypes in influencing consumers' willingness to follow recommendations purchase intentions. The results support idea that anthropomorphizing VIs has a direct bearing on stereotyping along dimensions SCM. Consistent with "Primacy-of-Warmth Effect" hypothesis, study's findings show perceived warmth, compared competence, is positively more associated recommendations. Furthermore, reveal mediates association However, lend partial role competence. recommendations, turn, intention. paper wraps up some implications for practice.

Язык: Английский

Процитировано

65

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory DOI
Meng­meng Song, Huixian Zhang,

Xinyu Xing

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103323 - 103323

Опубликована: Март 3, 2023

Язык: Английский

Процитировано

64

Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA DOI
Ibrahim A. Elshaer, Mahmaod Alrawad, Abdalwali Lutfi

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 76, С. 103548 - 103548

Опубликована: Сен. 6, 2023

Язык: Английский

Процитировано

51

Artificial Intelligence in Digital Marketing: Insights from a Comprehensive Review DOI Creative Commons
Christos Ziakis, Maro Vlachopoulou

Information, Год журнала: 2023, Номер 14(12), С. 664 - 664

Опубликована: Дек. 17, 2023

Artificial intelligence (AI) has rapidly emerged as a transformative force in multiple sectors, with digital marketing being prominent beneficiary. As AI technologies continue to advance, their potential reshape the landscape becomes ever more apparent, leading profound implications for businesses and outreach strategies. This research seeks answer pivotal question: “How could applications be leveraged optimize strategies”? Drawing from systematic literature review guided by PRISMA (Preferred Reporting Items Systematic Reviews Meta-Analyses) framework, this study identified 211 pertinent articles. Through comprehensive bibliometric analysis, findings were categorized into distinct clusters, namely: AI/ML (Machine Learning) Algorithms, Social Media, Consumer Behavior, E-Commerce, Digital Advertising, Budget Optimization, Competitive Strategies. Each cluster offers insights how can harnessed augment efforts. The conclusion synthesizes key suggests avenues future exploration dynamic intersection of marketing. contributes field providing analysis marketing, identifying trends, challenges, directions. Our approach valuable researchers alike, enhancing understanding AI’s evolving role

Язык: Английский

Процитировано

50

Chatbots’ effectiveness in service recovery DOI Creative Commons

Arpita Agnihotri,

Saurabh Bhattacharya

International Journal of Information Management, Год журнала: 2023, Номер 76, С. 102679 - 102679

Опубликована: Июль 11, 2023

Leveraging the computers are social actors theory, in this study, we explore traits of artificial intelligence-based chatbots that make them perceived as trustworthy, drive consumers to forgive firm for service failure, and reduce their propensity spread negative word-of-mouth against firm. Across two scenario-based studies with UK consumers: one a utilitarian product category (n = 586) another hedonic 508), qualitative our findings suggest safety enhances consumers' ability empathy, anthropomorphism benevolence integrity chatbots, i.e., three affect components trustworthiness differently. Further, these have positive influence on customer forgiveness word-of-mouth.

Язык: Английский

Процитировано

48

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth DOI
Muhammad Farrukh Shahzad, Shuo Xu, Xin An

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103867 - 103867

Опубликована: Апрель 22, 2024

Язык: Английский

Процитировано

44

Enhancing User Experience With a Generative AI Chatbot DOI
Jeong Soo Kim, Minseong Kim, Tae Hyun Baek

и другие.

International Journal of Human-Computer Interaction, Год журнала: 2024, Номер unknown, С. 1 - 13

Опубликована: Фев. 13, 2024

With the rapid evolution of artificial intelligence (AI), this study aims to examine interplay among perceived usability, enjoyment, responsiveness, and intention continue using ChatGPT. Structural equation modeling (SEM) was used investigate our proposed model. We recruited 446 ChatGPT users through an online survey conducted on Connect platform, powered by CloudResearch. Perceived usability (β = 0.254) enjoyment 0.438) significantly influence satisfaction with However, responsiveness is not related attachment or satisfaction. Furthermore, we established that 0.405) 0.447) are pivotal in shaping users' intentions ChatGPT, providing insights into human–AI interactions. The practical implications findings suggest generative AI chatbots should be crafted a focus enjoyable, user-centered interfaces foster long-term user engagement. developers design conversation flows chatbot personas optimize experience.

Язык: Английский

Процитировано

32

Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective DOI
Ruiqi Yao, Guijie Qi, Zhiqiang Wu

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103872 - 103872

Опубликована: Апрель 26, 2024

Язык: Английский

Процитировано

27