The Transformative Impact of Artificial Intelligence on Tourism Experience

Advances in hospitality, tourism and the services industry (AHTSI) book series, Год журнала: 2024, Номер unknown, С. 277 - 310

Опубликована: Окт. 15, 2024

In today's turbulent and hyper-connected global environment, the integration of emerging technologies has become a necessity rather than choice. The aim this research is to identify trends, benefits, challenges, practical, theoretical implications artificial intelligence on tourism experience, focusing attention transformative potential AI. With perspective, authors propose rigorous systematic literature review following PRISMA protocol. results analysis, carried out using Nvivo software, reveal growing role impact in enhancing experience.

Язык: Английский

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Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence

International Journal of Hospitality Management, Год журнала: 2025, Номер 126, С. 103989 - 103989

Опубликована: Янв. 17, 2025

Язык: Английский

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Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

Tourism Management, Год журнала: 2025, Номер 109, С. 105149 - 105149

Опубликована: Янв. 27, 2025

Язык: Английский

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Understanding AI-enabled conversational agent customer experiences in religious tourism

Journal of Islamic marketing, Год журнала: 2025, Номер unknown

Опубликована: Март 10, 2025

Purpose The purpose of this paper is to investigate the impact artificial intelligence (AI)-enabled Conversational Agents (AICAs) on religious tourists’ experiences. It explores how AICA attributes influence cognitive and affective states these evaluations, in turn, affect their memorable tourism experiences (MRTEs) continuous use intentions AICAs. Design/methodology/approach Drawing stimulus-organism-response model Technology Readiness Index, authors propose a new theoretical framework examine relationships among (stimuli), evaluations (organism), behavioral responses (MRTEs intentions). conceptual, with supported through comprehensive literature review. Findings posits that attributes, such as informativeness, accessibility, empathy personalization, shape These MRTEs, influencing willingness continue using AICAs future Additionally, technology readiness posited moderate relationship between evaluations. Recommendations are made research can be conducted test proposed conceptual model. Originality/value This enhances AI by examining AICAs’ exploring multidimensional nature adoption. provides foundation for empirical research. offers insights operators service providers, guiding strategic enhance MRTEs while respecting sacred spiritual journeys. inform development more effective culturally sensitive AI-driven solutions contexts.

Язык: Английский

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“Do video game players dream of metaverse traveling?” The role of gamification technology and game immersion experience

Tourism Review, Год журнала: 2025, Номер unknown

Опубликована: Март 26, 2025

Purpose The purpose of this paper is to examine whether technology readiness and game immersion experience affect tourists’ intentions engage in metaverse tourism. In addition, it also investigates the mediating role engagement, engrossment total between attitude, as well attitude intention participate tourism (IPMT). Design/methodology/approach An online questionnaire was designed collect data from gamers China, yielding 416 valid responses. analysed using PLS-SEM fsQCA. Findings results indicate that positively impacts gamers’ immersion. Furthermore, during engagement their towards attitudes influence participate. study supported attitude. confirmed a mediator intention. fsQCA identified six combinations factors explain high IPMT. Originality/value By introducing novel framework based on attribution theory, pioneering research establishes connection video industry tourism, linking experiences with tourist behaviour. This not only extends literature gamification but offers valuable implications for both providers designers seeking build collaboration enhance virtual environments.

Язык: Английский

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Service robots and hotel guests’ perceptions: anthropomorphism and stereotypes

Tourism Review, Год журнала: 2023, Номер 79(2), С. 505 - 522

Опубликована: Ноя. 17, 2023

Purpose Drawing on anthropomorphism and the stereotype content model, this study aims to explore impacts of robot hotel guests’ word mouth continuous usage intention through perceived warmth competence. This also investigates moderating effects expertise. Design/methodology/approach A total 524 valid data was collected with Chinese guest an online survey. Data were analyzed by using structural equation modeling. Findings The results indicate that positively affects Perceived intention, while competence only influences intention. findings further show expertise weakens positive relationship between Originality/value advances service literature integrating model in exploring perceptions robots. discovers vital boundary role characteristics human–robot interaction. provides valuable information for hoteliers design adopt better robots optimal experiences.

Язык: Английский

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Are we ready for hotel robots after the pandemic? A profile analysis

Computers in Human Behavior, Год журнала: 2023, Номер 147, С. 107854 - 107854

Опубликована: Июнь 26, 2023

Язык: Английский

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Artificial intelligence features and their service outcomes: a meta-analysis

Journal of Hospitality Marketing & Management, Год журнала: 2024, Номер unknown, С. 1 - 26

Опубликована: Авг. 23, 2024

With the permeation of artificial intelligence (AI) through tourism and hospitality industry, a comprehensive understanding its features service outcomes is important for both academia practice. In this study, meta-analytic framework with 23 constructs from 91 research papers was developed. This analysis indicated that AI can be categorized as sensory, social or functional; relationships among these were revealed. Additionally, lead to positive via process involving customers' cognition, affect providers. The method, type participants' gender moderate influence on outcomes, but stimulants prior experience do not. These findings enhance applications consequences have managerial implications.

Язык: Английский

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AI in the Spotlight: The Impact of Artificial Intelligence Disclosure on User Engagement in Short-Form Videos

Computers in Human Behavior, Год журнала: 2024, Номер unknown, С. 108448 - 108448

Опубликована: Сен. 1, 2024

Язык: Английский

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Greening the Path: The Three-Way Interactive Effects of Psychological Ownership, Green Knowledge Sharing, and Social Media

Journal of Quality Assurance in Hospitality & Tourism, Год журнала: 2024, Номер unknown, С. 1 - 37

Опубликована: Май 17, 2024

This study develops an integrated framework grounded in service-dominant logic theory to examine green destination psychological ownership, customer engagement, knowledge sharing, and social media usage as drivers of electronic word mouth. A multi-wave survey analysis conducted among 507 Vietnamese travelers supported the hypothesized direct effect, mediation, three-way interaction between factors. The results revealed that engagement mediates relationship ownership Additionally, companies' sharing travelers' network proneness strengthen positive influence feelings on subsequently enhancing findings contribute novel insights into marketing effects, with implications for leveraging psychology behaviors promote By fostering feelings, actively sustainability knowledge, understanding habits, tourism organizations can enhance participation initiatives recommendations. advances theoretical practical strategies nurturing outcomes digital age through theory. Further research should investigate additional variables contexts deepen enabling collaborative value creation sustainability.

Язык: Английский

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