Journal of Hospitality and Tourism Technology,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 7, 2025
Purpose
The
integration
of
technology
in
the
cruise
ship
industry
offers
tourists
a
valuable
opportunity
to
engage
with
robotic
services
and
entertainment
while
on
board.
This
research
aims
explore
how
cruisers’
perceived
enjoyment
significantly
influences
disconfirmation
emotional
appeal
robots.
Design/methodology/approach
In
total,
500
cruisers
traveling
from
Florida,
who
had
experiences
Royal
Caribbean
Mediterranean
Shipping
Company
(MSC)
ships,
participated
data
collection
through
online
platform
Prolific,
reputable
for
academic
large
diverse
participant
pool;
404
sets
were
analyzed
partial
least
squares-structural
equation
model.
Findings
findings
underscore
positive
impact
travelers’
enjoyable
robots
not
only
enhance
their
but
also
contribute
stronger
effect.
Moreover,
customer
engagement
was
found
moderate
relationship
between
positively,
impacting
overall
satisfaction
travelers.
Originality/value
takes
unique
approach
subject,
offering
sentiment-based
understanding
ships.
Its
novel
perspective
these
makes
it
compelling
read
those
interested
intersection
hospitality.
Journal of Islamic marketing,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 10, 2025
Purpose
The
purpose
of
this
paper
is
to
investigate
the
impact
artificial
intelligence
(AI)-enabled
Conversational
Agents
(AICAs)
on
religious
tourists’
experiences.
It
explores
how
AICA
attributes
influence
cognitive
and
affective
states
these
evaluations,
in
turn,
affect
their
memorable
tourism
experiences
(MRTEs)
continuous
use
intentions
AICAs.
Design/methodology/approach
Drawing
stimulus-organism-response
model
Technology
Readiness
Index,
authors
propose
a
new
theoretical
framework
examine
relationships
among
(stimuli),
evaluations
(organism),
behavioral
responses
(MRTEs
intentions).
conceptual,
with
supported
through
comprehensive
literature
review.
Findings
posits
that
attributes,
such
as
informativeness,
accessibility,
empathy
personalization,
shape
These
MRTEs,
influencing
willingness
continue
using
AICAs
future
Additionally,
technology
readiness
posited
moderate
relationship
between
evaluations.
Recommendations
are
made
research
can
be
conducted
test
proposed
conceptual
model.
Originality/value
This
enhances
AI
by
examining
AICAs’
exploring
multidimensional
nature
adoption.
provides
foundation
for
empirical
research.
offers
insights
operators
service
providers,
guiding
strategic
enhance
MRTEs
while
respecting
sacred
spiritual
journeys.
inform
development
more
effective
culturally
sensitive
AI-driven
solutions
contexts.
Tourism Review,
Journal Year:
2023,
Volume and Issue:
79(2), P. 505 - 522
Published: Nov. 17, 2023
Purpose
Drawing
on
anthropomorphism
and
the
stereotype
content
model,
this
study
aims
to
explore
impacts
of
robot
hotel
guests’
word
mouth
continuous
usage
intention
through
perceived
warmth
competence.
This
also
investigates
moderating
effects
expertise.
Design/methodology/approach
A
total
524
valid
data
was
collected
with
Chinese
guest
an
online
survey.
Data
were
analyzed
by
using
structural
equation
modeling.
Findings
The
results
indicate
that
positively
affects
Perceived
intention,
while
competence
only
influences
intention.
findings
further
show
expertise
weakens
positive
relationship
between
Originality/value
advances
service
literature
integrating
model
in
exploring
perceptions
robots.
discovers
vital
boundary
role
characteristics
human–robot
interaction.
provides
valuable
information
for
hoteliers
design
adopt
better
robots
optimal
experiences.
International Journal of Contemporary Hospitality Management,
Journal Year:
2024,
Volume and Issue:
36(11), P. 3889 - 3905
Published: June 28, 2024
Purpose
Grounded
on
the
X
Reality
framework
and
human–machine
collaboration,
this
study
aims
to
explore
potential
of
immersive
augmentation
through
artificial
intelligence
(AI)
service
robots
for
promoting
social
inclusion
in
hospitality
industry.
Design/methodology/approach
Three
experimental
studies
across
diverse
contexts
examine
effects
using
inclusive-AI
compared
standard-AI
robots.
The
also
uncover
underlying
process
perceived
ethicality
moderating
role
customers’
familiarity
with
AI.
Findings
results
indicate
that
generates
higher
levels
supportive
tipping
behavior
(Studies
1
3),
superior
buying
intentions
(Study
2)
an
increased
likelihood
customers
pay
a
premium
price
2).
These
are
mediated
by
1–3).
However,
impact
is
contingent
upon
AI:
high
AI
exhibit
lower
3).
Research
limitations/implications
findings
emphasize
importance
determining
effectiveness
hospitality.
Originality/value
This
contributes
literature
exploring
It
offers
novel
insights
highlighting
provide
valuable
guidance
managers
seeking
leverage
technology
foster
inclusion.
Journal of Hospitality Marketing & Management,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 26
Published: Aug. 23, 2024
With
the
permeation
of
artificial
intelligence
(AI)
through
tourism
and
hospitality
industry,
a
comprehensive
understanding
its
features
service
outcomes
is
important
for
both
academia
practice.
In
this
study,
meta-analytic
framework
with
23
constructs
from
91
research
papers
was
developed.
This
analysis
indicated
that
AI
can
be
categorized
as
sensory,
social
or
functional;
relationships
among
these
were
revealed.
Additionally,
lead
to
positive
via
process
involving
customers'
cognition,
affect
providers.
The
method,
type
participants'
gender
moderate
influence
on
outcomes,
but
stimulants
prior
experience
do
not.
These
findings
enhance
applications
consequences
have
managerial
implications.
Journal of Quality Assurance in Hospitality & Tourism,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 37
Published: May 17, 2024
This
study
develops
an
integrated
framework
grounded
in
service-dominant
logic
theory
to
examine
green
destination
psychological
ownership,
customer
engagement,
knowledge
sharing,
and
social
media
usage
as
drivers
of
electronic
word
mouth.
A
multi-wave
survey
analysis
conducted
among
507
Vietnamese
travelers
supported
the
hypothesized
direct
effect,
mediation,
three-way
interaction
between
factors.
The
results
revealed
that
engagement
mediates
relationship
ownership
Additionally,
companies'
sharing
travelers'
network
proneness
strengthen
positive
influence
feelings
on
subsequently
enhancing
findings
contribute
novel
insights
into
marketing
effects,
with
implications
for
leveraging
psychology
behaviors
promote
By
fostering
feelings,
actively
sustainability
knowledge,
understanding
habits,
tourism
organizations
can
enhance
participation
initiatives
recommendations.
advances
theoretical
practical
strategies
nurturing
outcomes
digital
age
through
theory.
Further
research
should
investigate
additional
variables
contexts
deepen
enabling
collaborative
value
creation
sustainability.
Information,
Journal Year:
2024,
Volume and Issue:
15(6), P. 346 - 346
Published: June 12, 2024
In
addressing
the
nuanced
interplay
between
consumer
attitudes
and
Artificial
Intelligence
(AI)
use
readiness
in
physical
retail
stores,
main
objective
of
this
study
is
to
test
impacts
prior
experience,
as
well
perceived
risks
with
AI
technologies,
self-assessment
consumers’
ability
manage
moderator
role
gender
relationship.
Using
a
quantitative
cross-sectional
survey,
data
from
243
consumers
familiar
technologies
were
analyzed
using
structural
equation
modeling
(SEM)
methods
explore
these
dynamics
context
stores.
Additionally,
moderating
tested
after
invariance
analysis
across
both
groups.
Key
findings
indicate
that
positive
experience
positively
influences
while
serve
deterrent.
Gender
differences
significantly
moderate
effects,
more
negatively
impacting
women’s
showing
stronger
impact
on
men’s
readiness.
The
concludes
retailers
must
consider
gender-specific
perceptions
toward
develop
effective
strategies
for
technology
integration.
Our
research
also
highlights
need
address
barriers
biases
when
adopting
technology.
