Factors for Customers’ AI Use Readiness in Physical Retail Stores: The Interplay of Consumer Attitudes and Gender Differences

Information, Год журнала: 2024, Номер 15(6), С. 346 - 346

Опубликована: Июнь 12, 2024

In addressing the nuanced interplay between consumer attitudes and Artificial Intelligence (AI) use readiness in physical retail stores, main objective of this study is to test impacts prior experience, as well perceived risks with AI technologies, self-assessment consumers’ ability manage moderator role gender relationship. Using a quantitative cross-sectional survey, data from 243 consumers familiar technologies were analyzed using structural equation modeling (SEM) methods explore these dynamics context stores. Additionally, moderating tested after invariance analysis across both groups. Key findings indicate that positive experience positively influences while serve deterrent. Gender differences significantly moderate effects, more negatively impacting women’s showing stronger impact on men’s readiness. The concludes retailers must consider gender-specific perceptions toward develop effective strategies for technology integration. Our research also highlights need address barriers biases when adopting technology.

Язык: Английский

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AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing

Tourism Management, Год журнала: 2024, Номер 108, С. 105093 - 105093

Опубликована: Ноя. 23, 2024

Язык: Английский

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Value formation in AI-integrated service system: review and implications on hospitality and tourism research

Service Industries Journal, Год журнала: 2024, Номер unknown, С. 1 - 22

Опубликована: Май 2, 2024

The ongoing Fourth Industrial Revolution, which is driven by artificial intelligence (AI) and other disruptive technologies, has attracted a surge of AI studies. Previous reviews primarily offered bird's view research were somewhat one-sided focusing on AI's bright sides. Reviews the networks resources, process dynamics, divergent outcomes this complex system are rare, if any. This review article aims to fill gap deconstructing how value formed in AI-integrated service system. Guided SPAR-4-SLR protocol interactive formation framework, study reviewed analyzed state-of-the-art studies (i.e. 2019–2023) published six selected top-tier hospitality tourism journals. makes contributions outlining resource orchestration, integration practices, tourism. Future directions implications also provided advance field.

Язык: Английский

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Tourists and artificial intelligence-LLM interaction: the power of forgiveness

Current Issues in Tourism, Год журнала: 2024, Номер unknown, С. 1 - 19

Опубликована: Май 21, 2024

Artificial intelligence large language models (AI-LLMs) can become valuable travel advisors but often suffer from hallucinations that diminish consumers' confidence in their results. This study explores the relationship between tourists and AI model interactions by analyzing how (i) attachment-aversion affects motivational strength for using as (ii) moderation role of forgiveness symbolic benefits consumers get those relationship. A sample 451 participants a Qualtrics survey was used to test conceptual proposed framework. Findings reveal important enriching self enticing shaping relationships. Forgiveness strengthens (symbolic benefits) attachment-aversion. research guide managers its findings develop customised AI-LLMs foster engaging dialogues with travellers, enhance feelings attachment, forgive any potential missteps throughout

Язык: Английский

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Encountering robots: Customers’ autonomous behaviors in tourism services

Tourism Management, Год журнала: 2024, Номер 106, С. 105027 - 105027

Опубликована: Авг. 14, 2024

Язык: Английский

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