Journal of Hospitality and Tourism Insights,
Год журнала:
2024,
Номер
unknown
Опубликована: Июль 9, 2024
Purpose
The
proliferation
of
Smart
Technologies,
Artificial
Intelligence,
Robotics,
and
Algorithms
(STARA)
in
the
tourism
hospitality
(T&H)
industry
has
been
shown
to
trigger
negative
employee
behaviour
associated
with
awareness
these
technologies.
This
study
expands
existing
literature
on
technology
organisational
from
perspective
employees
based
a
dual
appraisal
STARA
awareness.
Design/methodology/approach
sample
included
324
Turkish
hotel
employees,
analysis
was
conducted
through
partial
least
squares
structural
equation
modelling
(PLS-SEM).
Findings
Results
revealed
impact
job
outcomes
among
employees.
negatively
affected
psychological
relationship
between
individuals
organisations.
Despite
findings,
when
perceived
as
companion
that
could
support
employees'
career
development,
technologies
increased
employees’
work
engagement.
Practical
implications
Organisational
plays
critical
role
decreasing
fear
technological
unemployment.
Hotel
managers
can
increase
commitment
organisation
by
helping
them
feel
valued
supported.
However,
they
give
will
not
always
work.
While
more
optimistic
are
warmer
toward
organisation,
depressed
may
recognise
value
gives
them.
Hence,
should
strive
offer
personalised
assistance
addresses
distinct
requirements
worries
individual
Originality/value
research
provides
two-sided
assessment,
extending
one-sided
perceptions
towards
is
grounded
Transactional
Stress
Theory
significant
for
Job
Demands-Resources
Theory,
Person-Organisation
Fit
Self-Determination
Theory.
Tourism Review,
Год журнала:
2023,
Номер
79(1), С. 219 - 233
Опубликована: Ноя. 22, 2023
Purpose
Artificial
intelligence
(AI)
and
big
data
analysis
may
further
enhance
the
automated
smart
features
of
tourism
hospitality
services.
However,
it
also
poses
new
challenges
to
human
resource
management.
This
study
aims
explore
direct
indirect
effects
employees’
AI
perception
on
career
resilience
informal
learning
as
well
mediating
effect
resilience.
Design/methodology/approach
paper
proposed
a
theoretical
model
perception,
with
perceived
antecedent
variable,
mediate
variable
endogenous
variable.
Targeting
employees
working
AI,
total
472
valid
were
collected.
Data
analyzed
using
structural
equation
modeling
AMOS
software.
Findings
indicated
that
positively
contributes
learning.
Apart
from
learning,
mediates
relationship
between
Originality/value
Research
findings
provide
both
practical
implications
by
revealing
impact
development,
leaning
activities,
explaining
how
transforms
nature
work
development
shedding
lights
management
in
field.
Journal of Hospitality Marketing & Management,
Год журнала:
2024,
Номер
unknown, С. 1 - 23
Опубликована: Июнь 19, 2024
While
the
presence
of
term
"Artificial
Intelligence
(AI)"
in
a
product
description
may
be
viewed
as
sign
that
having
advanced
capabilities
and
features,
it
also
trigger
fear
concern
among
consumers.
Therefore,
this
study
explores
impact
inclusion
(vs.
exclusion)
Intelligence"
goods
service
descriptions
on
consumers'
purchase
intentions.
It
examines
mediating
role
emotional
trust
moderating
perceived
risk
relationship.
We
conducted
six
experiments
to
investigate
these
relationships.
The
data
were
analyzed
using
T-tests
Hayes
Process
Macro
Models
4
7.
findings
indicated
products
services
decreases
intention,
mediates
Findings
further
suggested
negative
effect
AI
intention
was
stronger
for
high-risk
products,
compared
low-risk
products.
These
provide
valuable
insights
both
academia
practitioners,
leading
them
develop
more
effective
appealing
strategies
applications
AI.
Journal of Hospitality Marketing & Management,
Год журнала:
2024,
Номер
33(8), С. 1023 - 1039
Опубликована: Май 27, 2024
The
rise
of
the
metaverse
presents
an
outlook
for
revitalizing
hospitality
and
tourism
industry
garnering
recognition
across
professional
spheres.
This
study
explores
motivations
preferences
users
engaging
in
using
5W1H
analysis,
which
stands
five
Ws
(what,
who,
when,
where,
why)
one
H
(how).
comprehensive
examination
sheds
light
on
evolution
potential
advantages
offers
insights
future
progress.
reveals
that
are
primarily
driven
by
their
anticipated
experiences
when
participating
tourism.
Additionally,
time-
cost-saving
benefits,
along
with
opportunities
to
discover
destinations,
play
important
role
attracting
users.
Compared
traditional
tourism,
offer
greater
flexibility
terms
timing,
location,
companionship.
However,
two
not
opposition;
they
complement
each
other
can
develop
together.
Journal of Hospitality Marketing & Management,
Год журнала:
2025,
Номер
unknown, С. 1 - 24
Опубликована: Янв. 8, 2025
The
effect
of
smart
technology,
artificial
intelligence,
robotics,
and
algorithm
(STARA)
awareness
on
employee
outcomes
(e.g.
job
crafting
competitive
productivity)
has
been
recognized.
However,
these
studies
have
overlooked
outcome
variables
concerning
interactions
with
customers,
despite
the
prevalence
boundary-spanning
roles
in
hospitality
industry,
which
involve
frequent
between
customers
hotel
workers.
Thus,
according
to
cognitive
appraisal
theory
demands
–
resources
model,
our
research
addresses
literature
gap
by
delving
into
STARA
awareness-proactive
customer
service
performance
relationship
while
considering
played
work
engagement
resilience.
Data
from
554
matched
pairs
employees
supervisors
revealed
that
viewing
as
a
challenge
fully
mediated
its
connection
proactive
via
engagement,
resilience
moderating
this
pathway.
By
contrast,
hindrance
perception
had
direct
negative
impact
performance.
