International Journal of Contemporary Hospitality Management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 11, 2025
Purpose
As
more
hotels
adopt
artificial
intelligence
(AI),
it
becomes
inevitable
for
employees
to
rely
on
abilities
enhanced
by
the
use
of
AI
complete
tasks.
However,
our
understanding
how
adapt
this
shift
in
work
design
remains
limited.
Therefore,
purpose
study
is
explore
hotel
employees’
approach
and
avoidance
behavioral
reactions
dependence
AI.
Design/methodology/approach
A
three-wave
field
was
conducted,
collecting
data
from
303
analyzed
using
Mplus
8.3.
Findings
Dependence
can
be
construed
as
a
positive
stimulus,
augmenting
harmonious
passion
subsequently
promoting
job
crafting.
The
promotion
focus
positively
moderates
process.
On
other
hand,
also
perceived
negative
heightening
feelings
threat
and,
consequently,
fostering
In
case,
prevention
Practical
implications
This
provides
theoretical
foundations
decision-making
references
management
practice.
Managers
should
implement
measures
guide
developing
proper
provide
them
with
emotional
support
institutional
safeguards.
Originality/value
unveils
consequences
employees,
offering
new
perspectives
research
industry.
By
differentiating
crafting,
theorizes
tests
dual-path
model
may
influence
thereby
enriching
AI–job
crafting
literature.
Journal of Hospitality Marketing & Management,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 23
Published: June 19, 2024
While
the
presence
of
term
"Artificial
Intelligence
(AI)"
in
a
product
description
may
be
viewed
as
sign
that
having
advanced
capabilities
and
features,
it
also
trigger
fear
concern
among
consumers.
Therefore,
this
study
explores
impact
inclusion
(vs.
exclusion)
Intelligence"
goods
service
descriptions
on
consumers'
purchase
intentions.
It
examines
mediating
role
emotional
trust
moderating
perceived
risk
relationship.
We
conducted
six
experiments
to
investigate
these
relationships.
The
data
were
analyzed
using
T-tests
Hayes
Process
Macro
Models
4
7.
findings
indicated
products
services
decreases
intention,
mediates
Findings
further
suggested
negative
effect
AI
intention
was
stronger
for
high-risk
products,
compared
low-risk
products.
These
provide
valuable
insights
both
academia
practitioners,
leading
them
develop
more
effective
appealing
strategies
applications
AI.
Tourism Review,
Journal Year:
2023,
Volume and Issue:
79(1), P. 219 - 233
Published: Nov. 22, 2023
Purpose
Artificial
intelligence
(AI)
and
big
data
analysis
may
further
enhance
the
automated
smart
features
of
tourism
hospitality
services.
However,
it
also
poses
new
challenges
to
human
resource
management.
This
study
aims
explore
direct
indirect
effects
employees’
AI
perception
on
career
resilience
informal
learning
as
well
mediating
effect
resilience.
Design/methodology/approach
paper
proposed
a
theoretical
model
perception,
with
perceived
antecedent
variable,
mediate
variable
endogenous
variable.
Targeting
employees
working
AI,
total
472
valid
were
collected.
Data
analyzed
using
structural
equation
modeling
AMOS
software.
Findings
indicated
that
positively
contributes
learning.
Apart
from
learning,
mediates
relationship
between
Originality/value
Research
findings
provide
both
practical
implications
by
revealing
impact
development,
leaning
activities,
explaining
how
transforms
nature
work
development
shedding
lights
management
in
field.
Journal of Hospitality Marketing & Management,
Journal Year:
2024,
Volume and Issue:
33(8), P. 1023 - 1039
Published: May 27, 2024
The
rise
of
the
metaverse
presents
an
outlook
for
revitalizing
hospitality
and
tourism
industry
garnering
recognition
across
professional
spheres.
This
study
explores
motivations
preferences
users
engaging
in
using
5W1H
analysis,
which
stands
five
Ws
(what,
who,
when,
where,
why)
one
H
(how).
comprehensive
examination
sheds
light
on
evolution
potential
advantages
offers
insights
future
progress.
reveals
that
are
primarily
driven
by
their
anticipated
experiences
when
participating
tourism.
Additionally,
time-
cost-saving
benefits,
along
with
opportunities
to
discover
destinations,
play
important
role
attracting
users.
Compared
traditional
tourism,
offer
greater
flexibility
terms
timing,
location,
companionship.
However,
two
not
opposition;
they
complement
each
other
can
develop
together.
Journal of Hospitality Marketing & Management,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 24
Published: Jan. 8, 2025
The
effect
of
smart
technology,
artificial
intelligence,
robotics,
and
algorithm
(STARA)
awareness
on
employee
outcomes
(e.g.
job
crafting
competitive
productivity)
has
been
recognized.
However,
these
studies
have
overlooked
outcome
variables
concerning
interactions
with
customers,
despite
the
prevalence
boundary-spanning
roles
in
hospitality
industry,
which
involve
frequent
between
customers
hotel
workers.
Thus,
according
to
cognitive
appraisal
theory
demands
–
resources
model,
our
research
addresses
literature
gap
by
delving
into
STARA
awareness-proactive
customer
service
performance
relationship
while
considering
played
work
engagement
resilience.
Data
from
554
matched
pairs
employees
supervisors
revealed
that
viewing
as
a
challenge
fully
mediated
its
connection
proactive
via
engagement,
resilience
moderating
this
pathway.
By
contrast,
hindrance
perception
had
direct
negative
impact
performance.
