Assessing the AI-CRM technology capability for sustaining family businesses in times of crisis: the moderating role of strategic intent

Journal of Family Business Management, Год журнала: 2022, Номер 13(1), С. 46 - 67

Опубликована: Апрель 19, 2022

Purpose This study assesses the capability of artificial intelligence integrated customer relationship management (AI-CRM) technology for sustaining family businesses in times crisis, such as COVID-19 pandemic. The also investigates moderating role strategic intent crisis. Design/methodology/approach authors used dynamic view theory and related literature on business adoption to develop a conceptual model. model has been validated using structural equation modeling technique considering 332 usable responses from people India involved adoption. uses multigroup analysis examine intent. Findings finds that AI-CRM significantly positively impacts capabilities businesses, sensing, seizing transforming capabilities, which turn influences their sustainability during crises. highlights significant impact firms uncertain times. Practical implications highlighted importance adopt its influence capabilities. provides important inputs regarding new technologies significance documents could help survive is conducted thus cannot be generalized. Originality/value table unique it Moreover, proposed theoretical with explanative power 71%.

Язык: Английский

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How organizational readiness for digital innovation shapes digital business model innovation in family businesses

International Journal of Entrepreneurial Behaviour & Research, Год журнала: 2022, Номер 29(1), С. 49 - 79

Опубликована: Май 20, 2022

Purpose Family businesses often lack sufficient knowledge about digital business model innovation (BMI). This study's purpose was to analyze how and when organizational readiness for exerts a positive impact on family businesses' BMI. To do so, the authors examined mediating effect of familiness learning mechanism moderating involvement this relationship. Design/methodology/approach A quantitative survey method used collect data study. Using sample 282 involved in manufacturing China, conducted hierarchical regression analyses evaluate authors' theoretical model. Findings The results work demonstrate relationship between BMI, find that mediates findings also show second-generation management moderates direct mechanism, as well indirect BMI via mechanism. Moreover, establish ownership Practical implications study provides practical contributions literature public policy, providing concrete suggestions fostering enterprises. enriches our understanding unique conditions by which can successfully implement Originality/value research confirms is an antecedent finding offers new perspective helps explain what might lead engage places into framework, expands current facilitates insights boundary affects terms ownership.

Язык: Английский

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Effective business model adaptations in family SMEs in response to the COVID-19 crisis

Journal of Family Business Management, Год журнала: 2022, Номер 13(1), С. 101 - 117

Опубликована: Июнь 24, 2022

Purpose The present paper aims at exploring effective business model adaptations in response to unexpected events such as the COVID-19 pandemic. Design/methodology/approach authors test effect of two major adaptations, namely changes value proposition and target market, on a sample 96 family SMEs. Findings Results show that only had positive significant impact performance, helping SMEs better confront COVID-19. However, this is reduced case market change. Originality/value To best authors’ knowledge, first study investigate how affect performance crisis situations.

Язык: Английский

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Aligning strategy and digitalisation activity as an incremental or radical innovation in family farms

International Journal of Entrepreneurial Behaviour & Research, Год журнала: 2023, Номер 30(2/3), С. 498 - 519

Опубликована: Авг. 22, 2023

Purpose Digitalisation is perceived as a new process that may add value to firms. Current theoretical understanding assumes it should be part of firm's strategy respond multiple pressures in the business environment. This paper explores occurrence digitalisation rare context, English agricultural industry United Kingdom, place disproportionality filled with family The general firm settings remains embryonic. authors' explorations make contributions research at intersection rural entrepreneurship, and innovation. Design/methodology/approach Utilising purposive, qualitative approach, primary data was collected from interviews 28 UK farms, secondary another 164. Interview transcripts were coded using NVivo, along reports, observations websites. Findings authors present empirical evidence illustrating how manifests incrementally radically different types farms. model shows areas farming have, continue be, digitalised. increases analytical precision when identifying activities differ depending on either scale or diversify. propose incremental digitalising occurs great extent during scaling strategy, radical smaller diversification strategies Research limitations/implications uses sample family-run farms sector explore nuanced elements digitalisation. It therefore explored other firms located sectors geographies. Practical implications important because are under increasing pressure have limited financial resources deal agenda. Therefore, helps similar situations. found investments, tend capital intensive, only matter for scalers less so diversifiers. Family can use presented tool evaluate their farm. them define what do, ideate potential might digitalised, feed into wider strategy. Social firms, particular critical many economies. consenses currently all digitalise, yet suggests this not case. create policies sensitive needs businesses, case between diversifiers, instead simply incentivising blanket approach usually by offering aid. Understanding digitisation support (or not) resilience growth an effective efficient manner significant benefit individual across industries. Originality/value proposed extends linking activity innovation key building block strategies, maximising increase efficiency. Yet, diversifying minimise digitalisation, whereby they digitalise small amount activity. contrasts narrative farmers slower technology. some does align However, sometimes aligns external changes, which diversifiers quick act.

Язык: Английский

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Family firm entrepreneurship and sustainability initiatives: Women as corporate change agents

Business Ethics the Environment & Responsibility, Год журнала: 2023, Номер 33(2), С. 217 - 240

Опубликована: Окт. 15, 2023

Abstract Family businesses are often seen as key players in efforts to increase sustainability due their transgenerational focus. Researchers have reported that companies strengthen commitment they consolidate entrepreneurial commitment, but the existing knowledge about drivers of family firms' choices is limited. This study sought fill related research gaps by exploring relationships between five orientation (EO) components—risk taking, innovativeness, proactiveness, competitive aggressiveness and autonomy—and businesses' initiatives. These comprise a unique context terms EO‐sustainability link focus on continuity propensity create value for future generations. In addition, women increasingly hold leadership positions within businesses, studies categorised both entrepreneurship gendered processes. Thus, this also explored female chief executive officers' (CEOs) moderating role corporate change agents who influence initiatives relationship. Analyses were conducted using primary data collected from 195 privately held firms Poland. The results indicate only one EO component (innovativeness) significantly associated with CEO gender moderates links two components (proactiveness autonomy) sustainability. article contributes management literature leaders firms. Other significant theoretical practical implications discussed.

Язык: Английский

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CSR in Poland and the Implementation of Sustainable Development Goals in the Energy Sector during the COVID-19 Pandemic

Energies, Год журнала: 2022, Номер 15(19), С. 7057 - 7057

Опубликована: Сен. 26, 2022

The aim of this paper was to examine whether the COVID-19 epidemic has slowed fulfilment one core tasks energy sector “Ensure Access Affordable, Reliable, Sustainable and Modern Energy for All” (SDG7) taking into account corporate social responsibility. Four research questions hypotheses were posed, relating perspectives local authorities, activities large companies, impact on implementation SDG7 and, in addition, understanding CSR principles from point view ordinary entrepreneurs. A qualitative descriptive analysis based two reliable databases a survey procedure (Question 4) used answer posed. goal achieved by positively confirming three testing negatively, COVID-19’s slowing role implementation. showed that 2020–2021 Poland led more initiatives area, contrary expectations. However, they linked simultaneous other SDGs, which distorted their importance achieving Goal 7. In summary, although companies active than expected during epidemic, had low contribution SDG This also applies authorities. An knowledge about group entrepreneurs Lublin district (case study) confirmed opinion appearing literature lack concept need its application.

Язык: Английский

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We don’t fire! Family firms and employment change during the COVID-19 pandemic

Journal of Family Business Management, Год журнала: 2024, Номер 14(6), С. 1153 - 1172

Опубликована: Май 20, 2024

Purpose By investigating the reactions of family businesses to COVID-19 pandemic this article aims explaining how firms are capable preserve employment during hardship. Design/methodology/approach Stemming from resource-based-view, we theorise that familiness is not directly associated with new hiring but instead fully mediated by pivoting strategic decisions (the propensity transform business). Findings Our findings show triggers and consequently increases likelihood hiring. Additionally, found involvement multiple generations strengthens relationship. Practical implications Family must consolidate their human social resources (familiness) assure presence in firm because they can leverage entrepreneurial disposition increase need hires crises. Originality/value The main contribution lies explanation mechanisms deploy overcome a crisis thus explains why some more resilient than others relation firm’s

Язык: Английский

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Implementing Sustainable Development Concept: A Typology of Family Firms in Poland

Sustainability, Год журнала: 2022, Номер 14(7), С. 4302 - 4302

Опубликована: Апрель 5, 2022

For companies, sustainable development generally represents a long-term business orientation towards social, economic and environmental well-being. The concept has gained momentum among researchers partly due to the necessity of finding modern approach that does not deprive next generation opportunity meet its own needs. Based on sample 333 Polish family firms, three groups businesses were isolated (via k-means clustering) basis low, medium high deployment pro-sustainability initiatives. This paper aims investigate whether firms demonstrating divergent levels express between-group differences. Measuring diversity using ANOVA with post hoc testing produced results associating growth higher involvement (e.g., via increased participation members from different generations in firm management) absorption solutions actions. These findings support notions social identity theory suggesting significantly shape individual identities their members. means inclined implement initiatives are likely stimulate each other introduce particular actions praxis.

Язык: Английский

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Finding innovation opportunities in SMEs through futures and foresight learning: an action learning approach

Action Learning Research and Practice, Год журнала: 2023, Номер 20(2), С. 132 - 148

Опубликована: Май 4, 2023

Small and medium-sized enterprises (SMEs) have been particularly challenged by the Covid pandemic, climate crisis, war political tensions including fuel price crisis. Strategic responses to crisis cost-cutting as retrenchment in short run, debt financing preserve status quo exit. However, perhaps most positive is innovate for renewal. The paper considers how working with an approach futures foresight learning, three different SMEs during pandemic beyond formed action learning groups were able find future opportunities from which innovation ideas present could be undertaken. meaning of what Revans saw ‘Innovation Paradox’ a gap between invention innovation. In SMEs, importance informal orientation are identified. considered focus on identification new products services, delivered process learning. Findings presented meetings that took place 2021 2022, when restrictions partly place. They show each programme begins opportunity questions then lead after consideration trends patterns. Further methods thinking allow further developed case, selected business planning approval. Discussion findings combined become more strategic, future-oriented creative seeking

Язык: Английский

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Effectiveness of COVID-19 state aid for microenterprises in Poland

International Review of Economics & Finance, Год журнала: 2023, Номер 86, С. 483 - 497

Опубликована: Апрель 1, 2023

Язык: Английский

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