How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants

Public Personnel Management, Год журнала: 2014, Номер 43(1), С. 3 - 24

Опубликована: Янв. 8, 2014

Responsiveness is important in public-service delivery. This study explores three elements that contribute to responsiveness—emotional labor, job engagement, and ethical leadership. Three findings emerge: First, terms of workers their expression work-related emotion, authentic emotive relates positively with engagement while pretending feel the emotion being displayed has a negative relationship. Second, leadership moderates relationship between higher levels lessen influence pretense expression. means when employees must mask how they feel, compensates for deleterious effect expressing an other than what one feeling. This, turn, helps prevent decreased engagement. Third, does not affect The sample surveyed are government China.

Язык: Английский

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Technological frames, CIOs, and Artificial Intelligence in public administration: A socio-cognitive exploratory study in Spanish local governments

Government Information Quarterly, Год журнала: 2022, Номер 39(3), С. 101688 - 101688

Опубликована: Март 21, 2022

Artificial Intelligence (AI) policies and strategies have been designed adopted in the public sector during last few years, with Chief Information Officers (CIOs) playing a key role. Using socio-cognitive institutional approaches on Technologies (ITs) (public) organizations, we consider that assumptions, expectations, knowledge (technological frames) of those charge designing AI are guiding future these emerging systems sector. In this study, focus technological frames CIOs largest Spanish local governments. Based survey administered to leading IT departments, article presents original data about their AI. Our results: (1) provide insights how tend features implementation while often overlook some social, political, ethical challenges sector; (2) expand theory by enabling construction propositions testable hypotheses for research field. Therefore, comparative study will be successfully design implement tackle opportunities.

Язык: Английский

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Are You Being Served? The Responsiveness of Public Administration to Citizens’ Demands: An Empirical Examination in Israel

Public Administration, Год журнала: 2000, Номер 78(1), С. 165 - 191

Опубликована: Янв. 1, 2000

Research in public administration (PA) is preoccupied with questions of efficiency and effectiveness which are aimed at improving sector performance. According to the new management approach, addressing this prominent challenge must rely upon a comprehensive understanding citizens’/clients’ perceptions operation extent organizations aware needs. This paper suggests theoretical grounding empirical examin‐ation relationship between citizens’ demands PA’s responsiveness. Parti‐cipants study were 281 residents large Israeli city who reported their feelings, attitudes, local government activities variety fields. Results indicate that responsiveness affected by both policy cultural factors (for example business or social orientation authority, entrepreneurship initiation changes, ethics, organizational politics) quality human resource system servants leadership management, employees, general stress when contacting officials). Implications discussed light ongoing debate regarding need for more responsive efficient difficulties it faces western societies.

Язык: Английский

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PUBLIC SECTOR INNOVATION FOR EUROPE: A MULTINATIONAL EIGHT‐COUNTRY EXPLORATION OF CITIZENS’ PERSPECTIVES

Public Administration, Год журнала: 2008, Номер 86(2), С. 307 - 329

Опубликована: Май 30, 2008

This study presents a three‐year effort to public sector innovation in Europe from the viewpoint of citizen. It examines model across multinational sample eight countries and 626 participants. The paper develops theory antecedents consequences administration as perceived by knowledgeable citizens end‐users. Participants were senior mid‐level managers third organizations that work closely with both individuals groups, agencies various domains. Structural Equation Modeling technique was used examine two theoretical five alternative models. Major findings transcend national borders found be: (1) responsiveness, together leadership vision are important sector; (2) affects trust satisfaction administration; (3) effect on is direct mediated image organizations. ends discussion practical implications for theory, especially Europe, directions future studies.

Язык: Английский

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Managerial quality, administrative performance and trust in governance revisited

International Journal of Public Sector Management, Год журнала: 2003, Номер 16(7), С. 502 - 522

Опубликована: Окт. 14, 2003

Reports on a follow‐up study of the relationship between managerial quality, administrative performance and citizens’ trust in government public administration systems. The was based survey 502 Israeli citizens conducted during 2002 compared with similar that 2001 among 345 citizens. research tried to validate replicate previous findings question causality trust. As technique structural equation modeling LISREL 8.3 applied test three competing models were those tested past. present very consistent ones found by authors showing second model best fit data. According this quality leads ultimately governance. support assumptions may be treated as precondition governance rather than serving performance.

Язык: Английский

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Public Sector Management and the Democratic Ethos: A 5-Year Study of Key Relationships in Israel

Journal of Public Administration Research and Theory, Год журнала: 2006, Номер 18(1), С. 79 - 107

Опубликована: Дек. 26, 2006

This article deals with the nexus between bureaucracy and democracy in a management-oriented public sector. The develops idea that administration plays major role determining citizens' political attitudes behaviors. A theoretical model is suggested to examine relationship among perceptions of involvement participation administrative decision making, perceived managerial quality, sector performance, democratic participatory behavior (i.e., trust agencies, participation, community involvement). sample 2,281 Israeli citizens provided information on research variables over 5-year period (2001–05). Findings reveal making are positively related quality but not performance. In addition, agencies as well involvement. Finally, performance mediator this relationship. These findings lead discussion about linkage bureaucratic ethos modern governance, practical implications, suggestions for future studies.

Язык: Английский

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Administrative Agents of Democracy? A Structural Equation Modeling of the Relationship between Public-Sector Performance and Citizenship Involvement

Journal of Public Administration Research and Theory, Год журнала: 2002, Номер 12(2), С. 241 - 272

Опубликована: Апрель 1, 2002

Язык: Английский

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Bridging bureaucracy and democracy in Europe: A comparative study of perceived managerial excellence, satisfaction with public services, and trust in governance

European Union Politics, Год журнала: 2010, Номер 11(2), С. 289 - 308

Опубликована: Июнь 1, 2010

The cross-country study of public administration based on citizens’ surveys in Europe is a relatively novel approach to analyzing the social and political dynamics continent. goal this examine some aspects bureaucracy democracy as perceived by knowledgeable citizens six countries (Ireland, Israel, Lithuania, Norway, Slovakia, Spain). A rationale developed support hypotheses about relationship between bureaucracy. also proposes differences terms satisfaction with services, trust governance agencies, set managerial-oriented variables sector (i.e. innovation, responsiveness, professionalism, organizational politics, leadership vision, ethics morality). study’s findings indicate that various differ across democratic longevity may be good explanation for these differences.

Язык: Английский

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Managerial Quality, Administrative Performance and Trust in Governance: Can We Point to Causality?

Australian Journal of Public Administration, Год журнала: 2003, Номер 62(3), С. 12 - 25

Опубликована: Сен. 1, 2003

The relationship between managerial quality, administrative performance and citizens' trust in government public administration systems is a field of study that so far has not received adequate scholarly attention. This article explores some interrelationships these variables empirically tests causality, if it exists, trust. Applying technique structural equation modelling (SEM) with LISREL 8.3 the examined sample 345 Israeli citizens compared three alternative models. second model showed quality → fitted data best. However, third also had advantages worthy elaboration. Thus, we concluded may be treated as precondition to governance rather than serving performance. ends further discussion findings their meaning light democratic, bureaucratic new management theory.

Язык: Английский

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Differential Public Service Motivation Among Hong Kong Public Officials

Public Personnel Management, Год журнала: 2014, Номер 43(4), С. 415 - 441

Опубликована: Май 20, 2014

This article adopts a qualitative approach to investigate public service motivation (PSM) among the government employees in Hong Kong. The are not homogeneous whole but nuanced combination of rational self-interested motives, and PSM may help explain entry reason as well work efforts officials various ranks employment terms, different nature work, postings time periods. Various obstacles development groups found, means encouraging discussed. However, it should be pointed out that primary requirements for employee competence “sense responsibility” carrying duties post concerned, while serves only an additional merit, indeed secondary importance.

Язык: Английский

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