Relationships between human resource management practices, employee satisfaction, service quality, and employee service behavior in the hotel industry

Problems and Perspectives in Management, Год журнала: 2023, Номер 21(1), С. 242 - 252

Опубликована: Фев. 15, 2023

The hotel industry is critical in developing the economy. Moreover, it largest and most rapidly growing Jordan. Employee satisfaction a crucial element for success of any organization, particularly industry. Therefore, this study aims to examine influence human resource management (HRM) practices since these constructs could different outcomes at workplace, such as employee satisfaction, service quality, behavior has undertaken five primary HRM – recruitment, capability, compensation, performance appraisal, training development (T&D) measure their impact on behavior. Data were collected from 290 employees customers Jordan’s hotels across all categories four main tourist attractions: Amman, Petra, Aqaba, Dead Sea. A quantitative approach was employed using various statistical tools mean, tabulation data, correlation, ANOVA by SPSS software. results indicated that positively affect behavior, satisfaction. It also found when demonstrate excellent customer perceptions quality increase. Finally, effective strategy systematically organizes individual measures directly way leads achieve organizational success.

Язык: Английский

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Passengers’ Intentions to Use Public Transport during the COVID-19 Pandemic: A Case Study of Bangkok and Jakarta

Sustainability, Год журнала: 2023, Номер 15(6), С. 5273 - 5273

Опубликована: Март 16, 2023

Several problems have arisen due to the COVID-19 pandemic, particularly in public transportation sector. Data from 2021 show that number of bus passengers Bangkok has decreased by 40–60% below normal conditions, and Jakarta around 76% compared June 2019. In new period, transport is required implement strict health protocols its operations. This paper aims evaluate potential indicators underlying intention use during a pandemic. The target groups are paratransit buses Jakarta, two metropolitan areas ASEAN been greatly affected this A total 400 questionnaires were distributed each city. outcome structural equation model reveals relatively similar finding both cities. Tangibility one five dimensions service quality influential cities; indicator affects (Coeff. = 14.670, p-value < 0.001) 1.164, 0.001). study, confidence (CO) significant for cities with coefficient 0.105 0.969 Jakarta. Furthermore, measure (HM) value on passenger using 0.808, <0.001 Coeff. −1.413, 0.008 Jakarta). Health measures such as wearing mask, always washing hands not traveling if unwell considered be right policies prevent spread virus practical implication can become core strategy improving services

Язык: Английский

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Sustaining Success in B2B Partnerships: Exploring Intention to Continue the Relationship

Sustainability, Год журнала: 2024, Номер 16(10), С. 4211 - 4211

Опубликована: Май 17, 2024

This study aimed to analyze the influence of service quality, relationship marketing, perceived value, and satisfaction on intention continue relationships in business-to-business context lubricant companies Indonesia. We utilized theoretical perspectives Social Exchange Theory Expectation–Confirmation Theory. The research sample comprised 135 distributors Indonesia selected through saturated sampling. Data collection employed a survey method, data were analyzed using PLS-SEM. results indicate that quality relational marketing significantly affect value while influences satisfaction. However, direct was not significant. Conversely, found have significant positive relationships. These findings underscore importance integrating sustainability principles into strategies foster long-term business B2B within industry

Язык: Английский

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The Synergy Between Human Factors, Public Digitalization and Public Administration in the European Context.

Journal of Open Innovation Technology Market and Complexity, Год журнала: 2024, Номер 10(4), С. 100424 - 100424

Опубликована: Ноя. 13, 2024

Язык: Английский

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Bibliometric Analysis of Customer Service in Purchase Intention

Región Científica, Год журнала: 2025, Номер unknown

Опубликована: Янв. 3, 2025

Customer service and purchase intention represent two constructs of interest for companies. The objective this research was to examine the scientific production customer in intention. A bibliometric study used as a method evaluate activity impact by searching articles Scopus database published during period from 2013 2023, using programs such Excel VOSviewer version 1.6.19 data processing. results show that most productive years were 2016, 2017, 2019, 2020, with five simultaneous publications. countries highest output are India USA. main journal these investigations Journal Retailing Consumer Services. authors number citations Anna Mattila, Wan Yang, Cyril Foropon. trending keywords include quality, satisfaction, experience. In conclusion, there is significant community developing on

Язык: Английский

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Driving corporate social responsibility, organizational learning and financial performance on sustainable corporate performance in family enterprises

Journal of Asia Business Studies, Год журнала: 2025, Номер unknown

Опубликована: Фев. 7, 2025

Purpose This research aims to investigate the relationships between organizational learning (OL), corporate social responsibility (CSR), financial performance (CFP) and sustainable (SCP) within context of food-manufacturing family enterprises in Vietnam. Specifically, study strengthens combination these three factors that collectively contribute enhancing SCP. Furthermore, explores role service quality (SQ) green brand innovativeness (GBI) as strategic levers for achieving a competitive edge SCP enterprises. Design/methodology/approach was used quantitative method evaluate influence CSR, OL, CFP, SQ GBI on The sample comprised 456 responses from top middle management organizations smart partial least squares SEM (version 3.3.2) analyze data year 2024. Findings provides significant positive CSR CFP contributing Results suggest firms with strong could improve emerged integral differentiating terms While plays building customer loyalty trust, is crucial positioning one market. Thus, this contributes existing academic knowledge by providing insights into how can effectively balance economic, environmental objectives long-term sustainability. Originality/value previous studies have explored independently, offers novel perspective examining their performances correlatively. outcomes provide valuable guidance enterprises’ managers, CEOs business leaders make sustainability plans create when it comes

Язык: Английский

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Research Perspectives on Innovation in the Automotive Sector

Sustainability, Год журнала: 2025, Номер 17(7), С. 2795 - 2795

Опубликована: Март 21, 2025

With the increasing demand for innovation in automotive industry, understanding parameters and their relationship has become important. Researchers have discussed such parameters, often isolation, comprehensiveness of complexity is based on a particular situation. Therefore, focus this paper to provide comprehensive research perspectives industry. This shows that level companies differs core business resources available. The terms its inputs outputs, metrics within firms, policies vary across organizational culture environment, particularly regarding types contexts as products, processes, positioning.

Язык: Английский

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A Review of Research on the Satisfaction Evaluation of Rural Prefabricated Housing Residents

Frontiers in Science and Engineering, Год журнала: 2025, Номер 5(3), С. 42 - 49

Опубликована: Март 19, 2025

In the development of rural revitalization, construction livable villages has become a new goal and focus. recent years, state vigorously advocated green building sustainable development, introduced series policies to support prefabricated buildings. Residents' satisfaction focus attention, which an important impact on housing. Therefore, it is necessary summarize related research housing degree. This paper will from perspective evaluation research, provide idea for

Язык: Английский

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Service Process Modeling in Practice: A Case Study in an Automotive Repair Service Provider

Applied Sciences, Год журнала: 2025, Номер 15(8), С. 4171 - 4171

Опубликована: Апрель 10, 2025

The automotive industry, especially the after-sales service segment, faces significant challenges due to economic changes and market dynamics. In this context, optimization of processes becomes essential increase performance profitability organizations in industry. However, there is a lack research that specifically detail explores how model improve sector. Most studies focus on general aspects quality management or process without addressing particularities services This paper aims identify analyze an repair provider organization ensure customer satisfaction. was conducted using data from activity reports participatory direct observation within organization. Statistical analysis key indicators, such as productivity, efficiency, satisfaction, performed. study identified several critical success factors proposed concrete measures for shaping processes, including optimizing resource allocation communication, improving intake ensuring technical competence procedural compliance, handing over collecting feedback. implementation these can lead increased and, by extension, financial organizations.

Язык: Английский

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An Assessment of Service Quality Standards in Service Provision Offered to Postgraduate Students in Selected University Libraries in South Africa

Mousaion South African Journal of Information Studies, Год журнала: 2025, Номер unknown

Опубликована: Март 12, 2025

The article sought to investigate the existing quality standards governing service being provided by academic libraries improve and promote of offered in South African university libraries. Although these are providing similar services their constituencies across Africa, it is crucial set document for provision study was conducted selected universities. both quantitative qualitative approaches were applied, approach predominantly used executing study. A survey also applied as study’s design. For offer effective community, should be developed complied with all revealed that although Africa provide services, there is, however, no documentation library provision. Academic rely on benchmarking first-world libraries, thus applying international It hoped this will beneficial seeks standardise adherence stipulated standards. adds value body knowledge

Язык: Английский

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