Research Perspectives on Innovation in the Automotive Sector

Sustainability, Journal Year: 2025, Volume and Issue: 17(7), P. 2795 - 2795

Published: March 21, 2025

With the increasing demand for innovation in automotive industry, understanding parameters and their relationship has become important. Researchers have discussed such parameters, often isolation, comprehensiveness of complexity is based on a particular situation. Therefore, focus this paper to provide comprehensive research perspectives industry. This shows that level companies differs core business resources available. The terms its inputs outputs, metrics within firms, policies vary across organizational culture environment, particularly regarding types contexts as products, processes, positioning.

Language: Английский

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A Review of Research on the Satisfaction Evaluation of Rural Prefabricated Housing Residents

Frontiers in Science and Engineering, Journal Year: 2025, Volume and Issue: 5(3), P. 42 - 49

Published: March 19, 2025

In the development of rural revitalization, construction livable villages has become a new goal and focus. recent years, state vigorously advocated green building sustainable development, introduced series policies to support prefabricated buildings. Residents' satisfaction focus attention, which an important impact on housing. Therefore, it is necessary summarize related research housing degree. This paper will from perspective evaluation research, provide idea for

Language: Английский

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Service Process Modeling in Practice: A Case Study in an Automotive Repair Service Provider

Applied Sciences, Journal Year: 2025, Volume and Issue: 15(8), P. 4171 - 4171

Published: April 10, 2025

The automotive industry, especially the after-sales service segment, faces significant challenges due to economic changes and market dynamics. In this context, optimization of processes becomes essential increase performance profitability organizations in industry. However, there is a lack research that specifically detail explores how model improve sector. Most studies focus on general aspects quality management or process without addressing particularities services This paper aims identify analyze an repair provider organization ensure customer satisfaction. was conducted using data from activity reports participatory direct observation within organization. Statistical analysis key indicators, such as productivity, efficiency, satisfaction, performed. study identified several critical success factors proposed concrete measures for shaping processes, including optimizing resource allocation communication, improving intake ensuring technical competence procedural compliance, handing over collecting feedback. implementation these can lead increased and, by extension, financial organizations.

Language: Английский

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An Assessment of Service Quality Standards in Service Provision Offered to Postgraduate Students in Selected University Libraries in South Africa

Mousaion South African Journal of Information Studies, Journal Year: 2025, Volume and Issue: unknown

Published: March 12, 2025

The article sought to investigate the existing quality standards governing service being provided by academic libraries improve and promote of offered in South African university libraries. Although these are providing similar services their constituencies across Africa, it is crucial set document for provision study was conducted selected universities. both quantitative qualitative approaches were applied, approach predominantly used executing study. A survey also applied as study’s design. For offer effective community, should be developed complied with all revealed that although Africa provide services, there is, however, no documentation library provision. Academic rely on benchmarking first-world libraries, thus applying international It hoped this will beneficial seeks standardise adherence stipulated standards. adds value body knowledge

Language: Английский

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Beyond the Battery: The Impact of Cultural Factor on Electric Vehicle Consumers’ Service Quality Expectations in Dealerships

World Electric Vehicle Journal, Journal Year: 2025, Volume and Issue: 16(4), P. 229 - 229

Published: April 14, 2025

This research investigates the impact of cultural dimensions on service quality expectations in electric vehicle (EV) dealerships. Grounded Hofstede’s theory and employing a data-driven approach, study utilizes series robust analytical techniques, including SVM algorithm, factor analysis, ANOVA. Through comprehensive analysis EV customers’ for expertise, empathy, responsiveness, findings reveal that significantly shape expectations, regardless provider’s gender. Notably, consumers with stronger masculine orientation have lower expertise but higher empathy than those feminine orientation. These challenge traditional emphasis gender as key underscore need to incorporate values strategy design improvement industry.

Language: Английский

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Factors Influencing the Service Quality for Customer Satisfaction on Parcel Service Safety in the Postal and Courier Industry: Analysis Using Structural Equation Modelling

Pertanika journal of social science & humanities, Journal Year: 2025, Volume and Issue: 33(2)

Published: April 30, 2025

In the courier sector, effectiveness and dependability of last-mile delivery phase are crucial factors in determining total quality service provided to customers. Courier services also expected provide valuable their Even though growth trend is encouraging, many companies find it difficult capitalise on rising demand for because intense competition industry pressure reduce rates. As customer expectations continue rise, exploring innovative solutions improve delivery. Therefore, study aims determine how specific dimensions affect satisfaction industry. A convenient sampling approach was employed gather data from 245 respondents who completed a survey questionnaire this study. Further, hypotheses were tested through quantitative method using partial least square structural equation modelling (PLS-SEM). This research revealed an insignificant effect reliability, responsiveness tangibility satisfaction. contrast, empathy assurance found have significant positive These findings establish foundation more in-depth contributes

Language: Английский

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Relationships between human resource management practices, employee satisfaction, service quality, and employee service behavior in the hotel industry

Problems and Perspectives in Management, Journal Year: 2023, Volume and Issue: 21(1), P. 242 - 252

Published: Feb. 15, 2023

The hotel industry is critical in developing the economy. Moreover, it largest and most rapidly growing Jordan. Employee satisfaction a crucial element for success of any organization, particularly industry. Therefore, this study aims to examine influence human resource management (HRM) practices since these constructs could different outcomes at workplace, such as employee satisfaction, service quality, behavior has undertaken five primary HRM – recruitment, capability, compensation, performance appraisal, training development (T&D) measure their impact on behavior. Data were collected from 290 employees customers Jordan’s hotels across all categories four main tourist attractions: Amman, Petra, Aqaba, Dead Sea. A quantitative approach was employed using various statistical tools mean, tabulation data, correlation, ANOVA by SPSS software. results indicated that positively affect behavior, satisfaction. It also found when demonstrate excellent customer perceptions quality increase. Finally, effective strategy systematically organizes individual measures directly way leads achieve organizational success.

Language: Английский

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Sustaining Success in B2B Partnerships: Exploring Intention to Continue the Relationship

Sustainability, Journal Year: 2024, Volume and Issue: 16(10), P. 4211 - 4211

Published: May 17, 2024

This study aimed to analyze the influence of service quality, relationship marketing, perceived value, and satisfaction on intention continue relationships in business-to-business context lubricant companies Indonesia. We utilized theoretical perspectives Social Exchange Theory Expectation–Confirmation Theory. The research sample comprised 135 distributors Indonesia selected through saturated sampling. Data collection employed a survey method, data were analyzed using PLS-SEM. results indicate that quality relational marketing significantly affect value while influences satisfaction. However, direct was not significant. Conversely, found have significant positive relationships. These findings underscore importance integrating sustainability principles into strategies foster long-term business B2B within industry

Language: Английский

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The Synergy Between Human Factors, Public Digitalization and Public Administration in the European Context.

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2024, Volume and Issue: 10(4), P. 100424 - 100424

Published: Nov. 13, 2024

Language: Английский

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Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions

Sustainability, Journal Year: 2023, Volume and Issue: 15(4), P. 2996 - 2996

Published: Feb. 7, 2023

The imposition of lockdown due to the COVID-19 pandemic has affected majority enterprises throughout globe. public transportation sector was greatly affected, especially in provincial areas Philippines. This study aimed investigate service quality bus transits Occidental Mindoro during using Analytical Hierarchy Process (AHP) and SERVQUAL dimensions. A total 200 individuals completed a 67-question online questionnaire. AHP utilized determine which providers need be improved most. Then, approach used. five dimensions were linked with use new technologies, including protocol, quality, customer satisfaction as latent variables structural equation modeling. results indicated that safety accounts for most significant weight passengers. Moreover, responsiveness, reliability, empathy, protocol significantly enhance satisfaction. findings this research can now serve assessment guidelines provide sustainable transportation; it also help insignificant factors enhancing improving worldwide.

Language: Английский

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