Perceived service quality and risks towards satisfaction of online halal food delivery system: from the Malaysian perspectives DOI
Ismah Osman, Emi Normalina Omar, Ririn Tri Ratnasari

и другие.

Journal of Islamic marketing, Год журнала: 2024, Номер 15(9), С. 2198 - 2228

Опубликована: Июнь 25, 2024

Purpose The purpose of this study is to ascertain service quality (halal values, assurance, meal quality, reliability, security, system and traceability) perceived risks (financial, environment, social, time, psychology health) its influence on satisfaction, as well trust concerning online halal food delivery (OHFDS). Design/methodology/approach This uses quantitative methodology, through an survey, by using purposive sampling across a sample size 423 respondents. analysis data was conducted SmartPLS. Findings results the findings indicate that assurance values have trust; nonetheless, only reliability has impact satisfaction. On other hand, health financial negative satisfaction toward OHFDS. In addition, psychological are found impacts Research limitations/implications theoretical value testing OHFDS in same model, thereby contributing deeper understanding industry. may appear starting point for researchers who wish conduct further studies topic. Practical implications suggests providers need boost their efforts establishing high and, simultaneously, reduce risks, develop Social long-term consequence business's achievement it makes simpler customers confidence in, be satisfied with recommend others. Originality/value A number research investigations been among Muslims, specifically Asian region, which yielded crucial regarding consumer behavior products, such tourism. study, remains close food, except adds together knowledge gain experience delivery.

Язык: Английский

Impact of Education 4.0 among engineering students for learning English language DOI Creative Commons
V. Srivani,

A. Hariharasudan,

Nishad Nawaz

и другие.

PLoS ONE, Год журнала: 2022, Номер 17(2), С. e0261717 - e0261717

Опубликована: Фев. 2, 2022

Education 4.0 is considered a significant technology for teaching and learning. The present study aims to explore the impact importance of improving English language learning in perception students India, especially Hyderabad City. Moreover, has bloomed as an important need move along with fast-growing education system world. But, it fact that many Indian have complications difficulties due reasons. traditional methods are one those Students learn only through conventional methods, they may find boring not effective. mode changed lot, attained newer form using technology. current era, where work from home online become new normal throughout world, used inseparable. Hence, authors motivated on Hyderabad, India. methodology applied quantitative research. employed pre-tested, close-ended questionnaires post-assessment gather data respondents understand students’ performance after implying 4.0. five-point Likert scale been analyse collected get mean values responses. total number 145 who pursue their engineering degrees select region. Among data, most them were urban. obtained proved there direct correlation between implementation language. This indicated upheld improve

Язык: Английский

Процитировано

41

Continuity of Use of Food Delivery Apps: An Integrated Approach to the Health Belief Model and the Technology Readiness and Acceptance Model DOI Creative Commons
Graça Miranda Silva, Álvaro Dias,

Maria Simão Rodrigues

и другие.

Journal of Open Innovation Technology Market and Complexity, Год журнала: 2022, Номер 8(3), С. 114 - 114

Опубликована: Июль 6, 2022

The pandemic forced both organizations and consumers to make many adjustments their daily lives. However, due the technological advances that have been seen in recent years, some tools become much more widely used. Among them are food delivery applications (FDAs) experienced an exponential growth during pandemic. This study proposes integrated model based on health belief technology readiness acceptance better understand determinants of users' continuance intention use FDAs. Empirical data collected from 288 Portuguese users FDAs was analyzed using partial least squares structural equation modeling. results show perceived susceptibility severity COVID-19 infection positively influenced usefulness applications. Technology is also a predictor usefulness. Both self-efficacy predict ease use. Users' directly by indirectly self-efficacy, readiness, severity, susceptibility.

Язык: Английский

Процитировано

41

Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention DOI
Beybala Timur, Yasin Emre Oğuz, Veysel Yılmaz

и другие.

Journal of Hospitality and Tourism Technology, Год журнала: 2023, Номер 14(3), С. 460 - 475

Опубликована: Апрель 8, 2023

Purpose Mobile food ordering apps (MFOAs) became more popular, thanks to social distancing regulations during the COVID-19 outbreak. People started order using these than usual. As customers seem happy use apps, there is always a risk of spreading infection. These facts inevitably shape customer intentions. Therefore, this study aims empirically assess MFOA user dining attitudes (DA), e-satisfaction (ES) and continuance intention (CI) regarding perceived (PR) pandemic in Türkiye. Design/methodology/approach This used structural equation modelling (SEM) expectation confirmation theory technology acceptance model. Data collection instruments were derived from existing literature, 625 questionnaires collected via online surveys. The data instrument consisted eight parts that aimed gather information about participants’ demographics, confirmation, ease use, usefulness, ES, PR CI. Findings Results showed significant relationships between DA, most remarkable finding while ES influences reuse MFOAs, causes decrease Originality/value model broadened models by adding factors. Also, it made valuable contribution emerging literature both Türkiye world.

Язык: Английский

Процитировано

28

Green consumers’ behavioral intention and loyalty to use mobile organic food delivery applications: the role of social supports, sustainability perceptions, and religious consciousness DOI Creative Commons
Md. Mahedi Hasan, Md. Al Amin, Md. Shamsul Arefin

и другие.

Environment Development and Sustainability, Год журнала: 2023, Номер 26(6), С. 15953 - 16003

Опубликована: Май 29, 2023

Consumer behavior in the food industry has undergone significant changes recent years, largely driven by growing consumer awareness of environmental, technological, religious, and social concerns. As a result, organic emerged as popular alternative to conventionally produced food. Many emerging nations, including Bangladesh, promote its consumption due perceived health safety benefits. Despite this trend, there remains need for more understanding behavior, particularly concerning their motivations continuous purchases toward mobile delivery applications. In order fill knowledge gap, study looks at how six indirect predictors (emotional support, informational environmental consciousness, religious trust, technological consciousness) affect customer loyalty through intention use This employed purposive sampling technique (i.e., judgmental sampling) collected data from 386 respondents across three cities Bangladesh. Data analysis was conducted using SmartPLS 3 software. The found that all predictors, except significantly influenced behavioral intention, which, turn, loyalty. Additionally, revealed five excluding indirectly intention. results add existing literature on extending support theory include consumers' primary motivations, such highlights importance sustainable promoting protection, ensuring justice, creating economic success, providing valuable insights implementers looking expand market.

Язык: Английский

Процитировано

22

Food delivery competition in the digital economy: Price war strategy in a developing country DOI Creative Commons

Rattawut Nivornusit,

Tanpat Kraiwanit, Pongsakorn Limna

и другие.

Digital Business, Год журнала: 2024, Номер 4(1), С. 100076 - 100076

Опубликована: Март 21, 2024

This study investigates how consumers make decisions when using online food delivery services in Thailand, with a particular focus on the price-related factors that influence their choices. The research adopts mixed-method approach, combining quantitative and qualitative data collection analysis. Quantitatively, was gathered from 392 respondents through closed-ended questionnaires, statistical analysis software used, employing binary regression to explore relationship between various independent variables (including gender, age, education, marital status, income, residence, experience, reasons, information sources, frequency, expenses) price war strategy, which serves as dependent variable. Qualitatively, in-depth interviews were conducted ten purposively selected participants. analyzed content NVivo program. study's results highlight significant of income Thailand's market. Moreover, Thailand prioritize like sensitivity, value perception, convenience, promotions, cultural preferences selecting services. understanding is essential for businesses operating this market effectively meet consumer succeed competitive industry.

Язык: Английский

Процитировано

8

Innovations in the Management of E-Commerce: Analysis of Customer Interactions during the COVID-19 Pandemic DOI Open Access
František Pollák, Michal Konečný, Deniss Ščeulovs

и другие.

Sustainability, Год журнала: 2021, Номер 13(14), С. 7986 - 7986

Опубликована: Июль 16, 2021

In the days leading to outbreak of COVID-19 pandemic, open innovations in form deployment digital marketing tools management portfolio were an option; a time forced closing economies, they suddenly became necessity. The aim comprehensive research, which presented study is prepared, describe changes e-consumer behavior that occurred market during pandemic. examines seasonal and regional specifics characterize markets Central Eastern Europe. sample almost 14,000,000 Facebook users, user interactions with ten selected representatives e-commerce sector recorded daily 2020/2021 Christmas season lasting 49 days. By analyzing nature timing interactions, it was possible identify geographical behavior, as well basic seasonality indicators based on comparison reference period first half 2020. synthesis findings provided knowledge base for compiling preliminary version model pandemic impact behavior. terms can be stated step change e-behavior patterns caused by merges pre-pandemic patterns. general, evolutionary process transition from offline online appears significant acceleration factor inevitable changes.

Язык: Английский

Процитировано

52

Using Mobile Food Delivery Applications during the COVID-19 Pandemic: Applying the Theory of Planned Behavior to Examine Continuance Behavior DOI Open Access
Văn Đạt Trần

Sustainability, Год журнала: 2021, Номер 13(21), С. 12066 - 12066

Опубликована: Ноя. 1, 2021

COVID-19 has opened up a significant market for food delivery services in Vietnam. Based on the theory of planned behavior, subjective norms and social isolation were hypothesized to have positive impact behavior intention continuance behavior. The study also aimed determine impacts perceived safety, delivery, behavioral while perception safety proposed direct intention. Structured equation modeling was used evaluate data obtained from 299 respondents who experienced using apps ordering food. As result, this contributes prior findings regarding effects subject norm—social isolation, hygiene, safety—on use mobile apps. Additionally, customers’ continued usage found be influenced by intention, hygiene. It concluded that these theoretical practical implications. This adds existing debate consumer context online Vietnam sheds light elements could forecast people’s willingness buy through apps, how long they would continue them.

Язык: Английский

Процитировано

47

Investigating the Impact of Situational Influences and Social Support on Social Commerce during the COVID-19 Pandemic DOI Creative Commons
Saleh Bazi,

Hadeel Haddad,

Amjad H. Al-Amad

и другие.

Journal of theoretical and applied electronic commerce research, Год журнала: 2022, Номер 17(1), С. 104 - 121

Опубликована: Янв. 2, 2022

Without question, 2020 was an unprecedented period for all businesses and consumers in the world, especially social commerce businesses. Growing online shopping during pandemic has proliferated appetite of websites. Drawing on situational influences’ theory support theory, purpose this study to investigate impact influences COVID-19 purchase intention across big five personality traits. The data were collected via survey. sample consisted 349 website users UK. model tested using Partial Least Squares-Structured Equation Modelling (PLS-SEM). results showed different cohorts buying Social does not intention, while other factors do. Moreover, varied substantially contributes by investigating types traits pandemic.

Язык: Английский

Процитировано

36

A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era DOI Open Access

Yezheng Li,

Pinyi Yao, Syuhaily Osman

и другие.

International Journal of Environmental Research and Public Health, Год журнала: 2022, Номер 19(22), С. 15267 - 15267

Опубликована: Ноя. 18, 2022

The food delivery service is the most typical and visible example of online-to-offline (O2O) commerce. More consumers are using services for various reasons during COVID-19 pandemic, making this business model viral worldwide. In post-pandemic era, offering will become new normal restaurants. Although a growing number publications have focused on consumer behavior in issue, no review paper has addressed current research industry trends. Thus, aims to literature published from 2020 present (October 2022) consumers’ use pandemic. A thematic was conducted, with 40 articles searched Scopus Web Science being included. Quantitative findings showed trends, analyses formed eight themes factors influencing behavior: (1) technical utilitarian factors, (2) system-related attributes, (3) emotional hedonic (4) individual characteristics, (5) quality, (6) risk-related (7) social (8) food-related attributes. also emphasizes COVID-19-related influences suggests promising future directions. results offer insights into practices starting points research.

Язык: Английский

Процитировано

30

Internal factors, external factors and behavioral intention toward food delivery apps (FDAs) DOI
Kenneth Shiu Pong Ng, Jiru Zhang, Jose Weng Chou Wong

и другие.

British Food Journal, Год журнала: 2023, Номер 125(8), С. 2970 - 2987

Опубликована: Фев. 24, 2023

Purpose Food delivery apps (FDAs), as a well-known technology, have been widely adopted by restaurants and customers. Different from existing studies in this field that mainly focused on the technical (internal) parts, study aims to introduce new framework linking up factors service-related (external) context of FDAs. This also empirically analyzes comprehensive model identifies impacts internal external FDAs continuous use intention. Design/methodology/approach proposes integrating with sample 498 respondents who had ordered or purchased food through for partial least squares structural equation modeling (PLS-SEM) analysis. Findings The results show time-saving is most significant factor customers' perceptions, various choices usefulness direct positive perceived value satisfaction. In addition, shows stronger effect than satisfaction usage. Originality/value These findings provide perspective FDAs, which not only simplify elements but classify foster theoretical practical development. Ultimately, proposed validated can serve basis future other service

Язык: Английский

Процитировано

21