Crafting an organizational strategy for the new era: a qualitative study of artificial intelligence transformation in a homegrown Singaporean hotel chain
Business Process Management Journal,
Год журнала:
2025,
Номер
31(8), С. 104 - 123
Опубликована: Апрель 10, 2025
Purpose
This
study
discusses
the
strategic
integration
of
artificial
intelligence
(AI)
within
hospitality
industry
by
examining
experience
a
locally
owned
Singaporean
hotel
chain.
It
will
address
central
gap
in
prior
research’s
lack
attention
to
employees’
perspective
AI
adoption
domestic
chains.
Design/methodology/approach
Using
grounded
theory
approach,
this
used
thematic
analysis
in-depth
interviews
with
ten
managers
chain
who
plan
implement
their
Findings
The
results
show
that
while
offers
many
advantages,
including
lower
costs,
more
effectiveness,
and
better
customer
experience,
human
intervention
is
still
necessary
provide
individualized
personalized
service.
emphasizes
necessity
well-rounded
strategy
uses
AI’s
potential
without
sacrificing
crucial
element
characterizes
best
experience.
Research
limitations/implications
Future
research
should
study’s
limitations
using
larger,
diverse
samples
mixed
methods
explore
adoption’s
impact
on
hospitality.
Practical
implications
Leaders
foster
an
organizational
culture
emphasizing
empowerment
continuous
learning
integrate
technologies
successfully.
insights
from
suggest
can
enhance
employee
experiences.
However,
effective
strategies
require
considering
cultural
differences
communicating
benefits.
Aligning
implementation
preferences,
such
as
offering
tech-driven
solutions
for
younger,
tech-savvy
guests
maintaining
personal
interaction
less
IT-savvy
customers,
key
branding.
strategic,
differentiated
approach
ensures
enhances
operational
efficiency
maximizes
guest
satisfaction
through
tailored,
services.
Originality/value
unique
its
focus
Singapore,
viewpoint
has
been
largely
overlooked
previous
research.
By
employing
conducting
managers,
provides
rich,
qualitative
into
practical
challenges
benefits
integrating
sector.
highlights
advantages
underscores
indispensable
role
delivering
high-quality
service,
thus
balanced
view
industry.
Язык: Английский
Fostering employee promotive voice in hospitality: The impact of responsible leadership
Tourism Management Perspectives,
Год журнала:
2023,
Номер
49, С. 101186 - 101186
Опубликована: Окт. 19, 2023
Promotive
voice
refers
to
employees
sharing
novel
ideas
or
suggestions
aimed
at
improving
the
functioning
of
their
work
unit
organization.
However,
in
many
cases,
reserve
contribution
constructive
for
situations
where
they
feel
contributions
are
acknowledged
and
appreciated
by
managers.
The
manager's
leadership
style
is
therefore
utmost
importance
fostering
employee
voice.
Responsible
has
thus
become
desirable
service
contexts,
conflicting
interests
arise
among
stakeholders,
but
little
known
about
this
hospitality.
Drawing
on
conservation
resources
theory,
we
explore
how
when
responsible
fosters
promotive
A
time-lagged
survey
collected
data
from
392
five-star
hotel
Turkey.
Testing
a
moderated
mediation
model
using
partial
least
squares
showed
that
increases
employees'
relational
energy,
generating
greater
settings;
furthermore,
prevalent
law
code
climate
strengthens
leadership's
effect
energy.
Язык: Английский
Responsible leadership and its place in the leadership domain: A meaning‐based systematic review
Business and Society Review,
Год журнала:
2023,
Номер
128(4), С. 606 - 634
Опубликована: Дек. 1, 2023
Abstract
The
emerging
field
of
responsible
leadership
holds
various
possibilities
for
business
and
society.
wide
range
conceptualizations,
definitions,
theorizations
RL
as
a
distinctive
or
unique
construct
has
not
previously
been
investigated
through
systematic
review.
To
conceptualize
the
intrinsic
meaning
distinct
construct,
to
bring
coherence
expanding
body
literature
on
leadership,
evidence
from
162
peer‐reviewed
journal
articles
ethical
servant
authentic
transformational
values‐based
have
analyzed
aim
was
synthesize
coherent
in
order
identify
place
domain.
findings
suggest
that
is
an
independent
but
largely
builds
leverages
other
theories
approaches.
However,
indicate
core
its
relational
focus
on,
accountability
for,
active
engagement
stakeholders;
balancing
stakeholder
interests;
building
social
capital;
assurance
long‐term
sustainability
society
natural
environment,
beyond
responsibilities
internal
stakeholders.
Язык: Английский
Guest editorial: Navigating global challenges: Asian perspectives of globally responsible business leadership
Journal of Global Responsibility,
Год журнала:
2024,
Номер
15(4), С. 321 - 326
Опубликована: Сен. 11, 2024
Язык: Английский
Responsible leadership actions and achievement of societal purpose: Perspectives from the Kenyan health NGO sector
Health Economics and Management Review,
Год журнала:
2023,
Номер
4(4), С. 1 - 16
Опубликована: Дек. 31, 2023
The
primary
goal
of
this
study
was
to
provide
empirical
evidence
improve
understanding
how
responsible
leadership
actions
drive
the
societal
purpose
health
non-governmental
organisations
(NGOs).
What
impact
have
such
efforts
had
on
organizational
performance
in
terms
achieving
goals?
Although
researchers
continue
investigate
domain
leadership,
none
focused
NGO
sector,
particularly
developing
countries,
and
with
a
focus
providing
evidence-backed
adaptation
practices
for
future.
A
cross-sectional
mixed
approach
applied,
positivist
constructivist
phenomenological
viewpoints
being
incorporated.
respondents
were
sustainable
system
experts
working
NGOs
national
international
scale
as
well
ministry.
perspectives
33
randomly
selected
gathered
using
questionnaire
survey
10
purposively
key
informants
open-ended
interview
questions
empirically
thematically
analysed
respectively.
findings
indicate
that
embedded
organisational
benefits
organisation
adds
value
society.
Responsible
leaders
studied
built
trust,
used
open
communication,
mindful
collective
consciousness
positively
effectively
engage
their
employees.
prospection
future-orientation
leaderships
could
stimulate
adaptive
responses
postmodern
society,
allowing
them
deepen
Leadership
are
an
essential
component
these
change.
That
must
be
taken
into
account
by
managers
smooth
adjustments
changing
context,
remain
relevant
authentic
organisations’
purpose.
Despite
fact
continuing
no
one
has
sector
countries
like
Kenya.
article
shows
purpose-driven
combined
actions,
contextual
changes.
Язык: Английский