The Usability of e-Government as a Mechanism to Enhance Public Service Delivery in the South African Government
Digital Policy Studies,
Journal Year:
2024,
Volume and Issue:
3(1), P. 116 - 132
Published: Aug. 5, 2024
In
the
digital
age,
electronic
government
has
emerged
as
a
transformative
mechanism
for
ameliorating
service
delivery,
promoting
transparency,
and
citizen
participation.
South
Africa
is
rich
in
diversity
evolving
its
socio-economic
landscape,
it
encounters
unique
difficulties
providing
services
to
society.
The
delivery
are
an
important
difficulty
Government
of
because
this
problem
spreads
from
local
national
governments.
Consequently,
these
often
lead
countless
issues,
including
protests
concerning
that
usually
result
property
losses.
Therefore,
introduction
e-government
serves
tool
foster
efficient
effective
delivery.
purpose
paper
was
identify
current
barriers,
successes,
areas
amelioration
execution
Africa.
main
focus
on
use
ameliorate
This
identified
several
successes
practices
across
seek
preventive
corrective
measures
ensure
usage
can
be
delivering
public
services.
researcher
employed
qualitative
methodology
relied
heavily
secondary
data
generate
grasp
knowledge
lessons
learned
outcomes
indicated
made
significant
progress
implementing
initiatives.
Although
successful
initiatives
being
implemented
Africa,
problems
such
divisions,
ICT
personnel
shortages,
limited
literacy,
resistance
technological
innovation
infrastructure
limitations
continue
exist.
If
barriers
not
addressed
adequately,
future
African
at
risk,
implementation
will
mere
dream.
Language: Английский
Open educational resources as the panacea for the decolonisation of e-learning content in South Africa
Distance Education,
Journal Year:
2024,
Volume and Issue:
45(3), P. 418 - 438
Published: June 30, 2024
Higher
education
institutions
have
been
following
the
global
trend
of
advocating
open
educational
resources
(OER)
for
tuition
and
learning.
In
South
African
context
higher
education,
there
is
also
an
increasingly
strong
call
decolonisation
in
content.
However,
a
lack
knowledge
theories
learning
This
study
sought
to
establish
possibilities
OER
digital
To
employ
appropriate
lens
content,
opted
contextualised
theory,
contextual
world
views,
indigenous
frameworks,
while
Transformative
Learning
Theory.
theory
made
it
possible
follow
elements
relevant
low-income
contexts.
Consequently,
lesson
guided
systems
After
decolonisation,
concepts
Africanisation
transformative
were
considered
by
using
Technology
Appropriation
Model
as
guide
adopting
developing
context.
The
employed
qualitative
approach
case
strategy
focussing
on
one
largest
comprehensive
distance
e-learning
(CODEL)
Africa
continent.
established
that
CODEL
encourages
use
still
strategies,
models,
policies,
practical
guidelines
OER.
Therefore,
proposed
content
model
academia
can
advance
Language: Английский