Exploring the effects of green service innovation on psychological and behavioral customer outcomes in the luxury hotel segment
Xiao’ai Hu,
No information about this author
Van Thac Dang,
No information about this author
Wang Jian-ming
No information about this author
et al.
Journal of Hospitality Marketing & Management,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 27
Published: Jan. 8, 2025
Although
green
service
innovation
has
become
an
essential
part
of
business,
evidence
about
the
mechanism
through
which
it
affects
consumer
behavior
in
luxury
hotels
remains
limited
current
literature.
This
research
extends
stimuli-organism-response
model
to
examine
how
leads
consumers'
psychological
and
behavioral
outcomes
hotel
segment.
Two
different
data
sets
(n1
=
463
n2
359)
were
collected
at
China
test
validate
model.
Analysis
structural
equation
modeling
reveals
that
positively
promotion
focus
brand
identification,
subsequently
motivate
citizenship
loyalty
intention.
Additionally,
consumption
value
strengthens
effects
on
identification.
The
findings
this
significantly
contribute
literature
study
also
practical
implications
for
hotels'
managers
who
are
interested
innovating
services
generate
positive
outcomes.
Language: Английский
Revitalizing staycation trends: insights from a secondary-stakeholder CSR perspective
International Journal of Contemporary Hospitality Management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 27, 2025
Purpose
To
provide
a
holistic
assessment
of
tourists’
staycation
intentions,
this
study
aims
to
investigate
the
role
secondary-stakeholder
corporate
social
responsibility
(CSR)
on
local
engagement.
Based
construal-level
theory
and
stimulus-organism-response
model,
unpacks
how
when
CSR
influences
intention.
Design/methodology/approach
Data
were
gathered
from
312
Chinese
tourists
with
prior
experiences.
subsequently
analyzed
using
structural
equation
modeling.
Findings
This
illuminates
that
positively
intention
directly
indirectly
through
psychological
belonging
safety.
Noteworthily,
immersive
experience
strengthens
influence
while
its
effect
relationship
between
safety
is
negligible.
Research
limitations/implications
All
variables
in
collected
via
self-report
measures
provided
by
hotel
customers
Although
both
statistical
procedural
remedies
are
used,
it
would
be
more
useful
if
future
studies
could
gather
time-lagged
and/or
multiple
sources
data.
Originality/value
augments
domain
research
examining
marketing
stakeholder
perspective.
nuanced
analysis
elucidates
intertwined
dynamics
among
CSR,
sense
safety,
experiences
delineate
landscape
markets,
casting
light
their
epoch-defining
implications
for
hotels’
developmental
trajectories.
Language: Английский
The effect of event quality on participants’ intention to revisit a sport event: Monetary valuation and mitigation of hypothetical bias
Journal of Outdoor Recreation and Tourism,
Journal Year:
2025,
Volume and Issue:
50, P. 100862 - 100862
Published: March 8, 2025
Language: Английский
Memorable tourism experience of heritage-local food on tourist behavior: Mediating role of destination image and satisfaction
Indra Iryanto Nur Hidayat,
No information about this author
Nur Zakiyah Mukarromah,
No information about this author
Windi Mahendra Putri
No information about this author
et al.
Asian Management and Business Review,
Journal Year:
2024,
Volume and Issue:
unknown, P. 153 - 172
Published: April 29, 2024
The
primary
purpose
of
this
research
is
to
find
out
how
memorable
tourism
experiences
influence
revisit
intention
and
recommendation
tourists
who
have
visited
enjoy
historical
taste
Rajamangsa
local
cuisine
in
Kebondalem
Kidul
Cultural
Tourism
Village,
with
destination
image
satisfaction
as
mediating
factors.
This
uses
a
quantitative
descriptive-analytical
approach,
using
5-point
Likert
scale
for
measurement.
Non-probability
sampling,
specifically
judgment
was
used
collect
data.
sample
consisted
245
tourist
respondents
had
Village.
Structural
Equation
Modeling
(SEM)
SmartPLS
3.2.9
the
analysis
tool.
findings
study
indicate
that
directly
image,
travel
satisfaction,
food
tasting,
when
visiting
In
addition,
tasting
partially
mediate
between
fully
cultural
destinations.
highlights
positive
impact
on
intentions,
perceptions,
traveller
satisfaction.
practical
implications
are
significant
management
increasing
building
image.
However,
has
limitations
regarding
location
coverage
online
data
collection
methods.
Future
must
consider
geographic
variation,
methods,
other
factors
influencing
experiences.
Language: Английский
Brand Personality Dimensions in the Hotel Sector
Advances in human resources management and organizational development book series,
Journal Year:
2024,
Volume and Issue:
unknown, P. 37 - 58
Published: June 3, 2024
This
chapter
addresses
the
gap
in
literature
regarding
brand
personality
metrics
hotel
industry.
Despite
extensive
studies
on
various
brands
globally,
limited
research
exists
sector.
Brand
is
pivotal
for
differentiating
hotels
and
attracting
their
target
market.
Aaker's
five-dimensional
scale
(BPS)
was
employed
a
case
study
at
Hotel
Garden
Pristina,
Kosovo.
study,
employing
both
qualitative
quantitative
methods,
engaged
68
participants.
demonstrated
higher
scores
sincerity,
competence,
excitement,
sophistication,
aligning
with
dimensions,
while
ruggedness
received
less
emphasis.
Findings
underscore
need
brand-aligned
strategies,
highlighting
role
of
human
resources
organizational
culture.
explores
findings
offers
strategies
that,
when
applied
to
resources,
should
take
into
account
relationship
BPS.
Language: Английский
The Influence of Perceived Risk on the Performance of the Entrepreneur
Norfaezah Mohd Shahren,
No information about this author
Mastura Ayob,
No information about this author
Siti Nazirah Omar
No information about this author
et al.
Information Management and Business Review,
Journal Year:
2024,
Volume and Issue:
16(3(I)), P. 328 - 338
Published: Sept. 6, 2024
The
perception
of
risk
has
a
substantial
impact
on
the
decision-making
process
and
allocation
resources
in
entrepreneurship,
which
turn
affects
business
performance
identification
strategic
growth
possibilities.
Entrepreneurs
frequently
encounter
situations
characterized
by
uncertainty
ambiguity.
Their
plays
crucial
role
determining
whether
they
adopt
cautious
or
proactive
approach
to
decision-making.
Perceiving
high
level
might
result
adoption
conservative
measures,
may
restrict
funds
toward
projects.
On
other
hand,
when
entrepreneurs
perceive
low
risk,
are
more
likely
allocate
aggressively,
allows
them
pursue
growth-oriented
strategies.
This
study
examines
perceived
entrepreneurial
analyzing
how
influences
resource
allocation.
results
emphasize
significance
understanding
levels
improve
boost
employee
motivation.
Future
research
should
conduct
empirical
investigations
examine
correlation
between
motivation,
taking
into
account
both
inner
extrinsic
elements
gain
thorough
interact.
Language: Английский