International Journal of Human-Computer Interaction,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 18
Published: May 20, 2024
Enterprises
widely
utilize
chatbots
as
"intelligent
customer
service"
because
of
their
efficiency
and
low
cost.
However,
complaints
doubts
occur
occasionally,
improving
users'
willingness
to
continue
use
is
a
crucial
issue
that
needs
be
solved
urgently.
This
study
investigates
whether
how
initial
social
cues
(avatar,
name,
greeting)
interactive
(emoji)
can
improve
intention
using.
Our
findings
from
three
scenario
experiments
reveal
both
increase
consumers'
warmth
perception,
while
only
elevate
competence
perception.
The
greater
the
perceived
by
users,
higher
trust
in
chatbots,
leading
increased
using
them.
Furthermore,
we
identified
reinforcing
effect
when
types
are
combined,
further
augmenting
persist
with
chatbots.
contributes
chatbot-human
interaction
literature
validating
effectiveness
these
two
offers
practical
insights
for
enhancing
retention
optimizing
chatbot
design.
Asia Pacific Journal of Tourism Research,
Journal Year:
2023,
Volume and Issue:
28(7), P. 729 - 744
Published: July 3, 2023
ABSTRACTThis
study
explores
the
dimensions
of
motivated
consumer
innovativeness
(functional,
social,
hedonic,
and
cognitive)
in
context
travel
tourism
industry
examines
how
they
influence
consumers'
attitude,
trust
intention
to
use
chatbot
services.
The
results
show
that
all
positively
impact
while
only
functional
cognitive
affect
building,
leading
usage
intentions.
These
findings
provide
insights
into
what
motivates
consumers
traditionally
comfortable
with
using
human
assistance
develop
behavioral
attitude
chatbots
make
online
tour
travel-related
queries.KEYWORDS:
Motivated
innovativenesschatbotsfunctionalityhedonismcognitiontravel
Disclosure
statementNo
potential
conflict
interest
was
reported
by
author(s).
International Journal of Academic Research in Business and Social Sciences,
Journal Year:
2023,
Volume and Issue:
13(9)
Published: Oct. 4, 2023
The
advent
of
artificial
intelligence
(AI)
is
causing
a
change
in
the
marketing
landscape,
and
AI
may
replace
human
expertise
with
technology
to
improve
service
delivery
organisations.
This
study
investigates
relationship
between
customer
loyalty
context
advanced
digital
marketing,
focusing
on
mediating
function
chatbots.
To
collect
data,
survey
was
distributed
104
customers
different
hotels
eateries
Pakistan.
hypotheses
were
tested
using
confirmatory
factor
analysis,
reliability
validity
mediation
analysis.
findings
indicate
that
has
positive
effect
loyalty.
In
addition,
results
demonstrate
chatbots
serve
as
mediator
consumer
suggests
chatbots,
AI-powered
conventional
agents,
increase
by
providing
personalised
timely
support,
resolving
concerns
queries,
delivering
seamless
user
experience.
These
have
significant
repercussions
for
hospitality
industry,
particularly
regarding
how
companies
can
use
other
technologies
develop
By
incorporating
into
their
strategies,
businesses
engagement,
satisfaction,
contributes
existing
corpus
knowledge
empirically
examining
meditation
AI-customer
within
marketing.
It
valuable
resource
researchers
practitioners
who
AI-driven
foster
International Journal of Human-Computer Interaction,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 14
Published: March 1, 2024
This
study
investigates
whether
an
extroverted
personality
of
service
robots
can
facilitate
user
self-disclosure
and
enhance
human–robot
intimacy.
An
experiment
2
between-subjects
factorial
design
was
conducted
to
examine
the
effects
robot
(extroverted
introverted)
human
on
Sixty-four
participants
from
a
university
campus
were
included
in
this
study.
We
simulated
financial
investment
scenario
which
required
disclose
personal
information
acting
as
advisor.
Functional
near-infrared
spectroscopy
(fNIRS)
used
capture
participants'
prefrontal
cortex
(PFC)
activity.
The
results
revealed
positive
effect
extroversion
intimacy,
impact
stronger
among
than
introverted
ones.
Additionally,
perceived
enabled
users
regard
more
animate,
promoting
automated
social
presence
ultimately
enhancing
According
fNIRS
results,
who
interacted
with
had
activation
medial
PFC
those
robot.
self-reported
consistently
aligned,
demonstrating
role
robots.
These
findings
provide
theoretical
practical
insights
into
contexts
requiring
disclosure.
International Journal of Human-Computer Interaction,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 18
Published: May 20, 2024
Enterprises
widely
utilize
chatbots
as
"intelligent
customer
service"
because
of
their
efficiency
and
low
cost.
However,
complaints
doubts
occur
occasionally,
improving
users'
willingness
to
continue
use
is
a
crucial
issue
that
needs
be
solved
urgently.
This
study
investigates
whether
how
initial
social
cues
(avatar,
name,
greeting)
interactive
(emoji)
can
improve
intention
using.
Our
findings
from
three
scenario
experiments
reveal
both
increase
consumers'
warmth
perception,
while
only
elevate
competence
perception.
The
greater
the
perceived
by
users,
higher
trust
in
chatbots,
leading
increased
using
them.
Furthermore,
we
identified
reinforcing
effect
when
types
are
combined,
further
augmenting
persist
with
chatbots.
contributes
chatbot-human
interaction
literature
validating
effectiveness
these
two
offers
practical
insights
for
enhancing
retention
optimizing
chatbot
design.
