The TQM Journal, Journal Year: 2023, Volume and Issue: 36(6), P. 1402 - 1419
Published: Dec. 20, 2023
Purpose This study empirically tests a model of human capital (HC) factors affecting the organisational competitiveness (OC) automotive parts suppliers in Industry 4.0 framework, including concepts such as Toyota Kata (TK), Kaizen and Quality 4.0, during coronavirus disease 2019 pandemic. Design/methodology/approach An instrument was created to measure emotional intelligence (EI) analytical skill (AS) input variables OC output variable. The distributed electronically Tier 1 non-technical employees Nuevo León Querétaro, México. A total 195 surveys were obtained. used stepwise multiple linear regression. Findings proposes strengthen supply industry from perspective HC factors. Furthermore, it is shown that EI AS have positive significant impact on OC. Practical implications From an perspective, this provides useful basis improve for researchers, experts managers at different levels industry, triple helix (academia, government). Originality/value No studies simultaneously test relationship OC; therefore, fills gap literature. explored literature individual (IK) TK, leading contrast between definitions AS. Finally, EI, reference motivation found IK. In case AS, orientation ability problem solving TK.
Language: Английский